Greyhound Reviews

Greyhound is a great idea. However, beware that it allows the the same person to be booked for the same bus at the same time when booking multiple people. So, if you are booking Economy you will have an unusable ticket(s) that they will not correct even though it is an obvious error caused in part by their app. Their agents by phone told me their was nothing they could do. When I tried to get resolution by phone the first agent would not let me talk to a supervisor. When I called back and talked to a different agent she put me on hold to talk to a supervisor and the call rolled over to a survey. When I rated the first question a “1” the survey dropped the call. I guess they do not like bad news. I tried their chat and before I could complete the text she “Rochelle” closed the chat. On the third try I immediately told her she was closing the chat before I could text. She explained they receive a lot of chats and they handle four at a time so their protocol is to only allow 1 minute.
So, Greyhound is a great idea but it allows errors that are not correctable by employees, even if the error is obvious. They have a 19th century management style and do not like bad news. I do not expect this review to see the light of day!

I do not know how Greyhound has 4.8 stars. I’d assume fake reviews. Greyhound (and this app in general) is full of false claims. Never ONCE have I actually been sent an e-ticket even though Greyhound says “if you have a smartphone, you have a ticket”. I tried to show a conductor a ticket on my phone and he told me I had to print it which turned into a huge fiasco at the station with me running all over the place. I always print now even though it still promises to send e-tickets.

The bus tracker is also wildly off. It does not update arrival and departure times in any kind of timely manner. It will show that you’re on time until the minute you’re supposed to be arriving at your destination. Then it will update to show you’re going to be an hour and a half late.

I take this app all the time because it’s cheap, but I have a terrible time always. Moral of the story, set your expectations low and don’t trust Greyhound .

I tried to book a ticket on Greyhound and on my computer using Google chrome. Either was working so I called the phone number that popped up on the error screen. The customer service was awful. They said the only way I could book the ticket was over the phone and that required an additional 20$ payment or by traveling to the closest “bus station” which was over an hour away.
The manager refused to waive the $20 fee in lue of their website and app not working, they said they did not see any issues on their end.
After reading the BBB complaints & these reviews, I’m grateful I did not book with this app. Travelers beware!

Used Amtrak before this multiple times and it was awesome, heard this app was a good bussing company! Absolutely not..... I bought a ticket a day in advance to head to Milwaukee, WI from a station two hours away (also in Wisconsin). Showed up the “20 minutes early to check in bags”. First of all, my stop was a curbside so there is no bag check in. Also, the bus literally never came? It showed an error message when I pushed “Bus Tracker” and then when I searched the Schedule # online, it showed 0 results. I applied for a refund after missing the event I was scheduled to go to, they denied my request about an hour later because I purchased an economy seat. Understandable given their agreement policy, however: 1) there literally was no other option for seating and 2) the bus and schedule just refused to exist at the time of departure. Checking my account later after the refund failed, well Greyhound signed me out and my login credentials don’t work anymore. Thanks this app, if only there was a 0 stars 👍🏼

It gave me one address before booking it and then another after. Their customer service is incredibly unhelpful. I would never ride this app after this.

When I looking at the trip, Greyhound told me that the pickup station was at one address. After I booked it, Greyhound told me a different address. The first address was within walking distance of me, but the one they gave me after I booked is a half hour drive away. I booked the trip solely based on the fact that I’d be able to walk to my bus station, but now it’s telling me that the station is actually a half hour drive away. That’s ridiculous, and they’re refusing to give me a refund. Luckily I booked with a credit card, so I can open a dispute with my bank. Never again.

I tried to input a bus trip for which I have a ticket. However, the confirmation no. on my ticket has 10 numerals but Greyhound only accepted 9! Then I tried to look up the schedule for my trip from Philadelphia to New York. Greyhound says that no such bus is scheduled. This may explain why, the last time I tried to take this app from Philadelphia to New York, none of the scheduled buses showed up. After waiting at the terminal for almost 3 hrs I gave up. I don’t know why I think that this app might change.

UPDATE: I input the schedule number on my ticket (today’s bus) and was able to find it on tracker. The bus is approximately 4 hrs. late, so I won’t get to NYC in time this way. My last this app experience, for sure!

Greyhound says everything you’ll need is on your phone as long as you book the ticket using your Greyhound . This is a complete lie if you use Greyhound to book a ticket with this idea in mind you will ultimately be forced to print out a ticket with no option to use an E-ticket instead even if you call customer service. Greyhound does not use eTicket as default , like it should be if there literally marketing everything you need will be in Greyhound once booked and purchased. But by default this app will make you print a ticket and It’s very easy to miss I actually was never prompted to choose a option it just chose for me and me assuming Greyhound was telling the truth I would be giving an E-ticket but this wasn’t the case. I feel like this would be such easy problem to fix but it’s obvious this company does not care. I’m deleting Greyhound ASAP and hope nobody gets stuck in a situation similar to mine without a printer “which happens a lot, coming from the rep I spoke to on the phone”.

I wish this app would stop advertising its services. One of the most unreliable bus I’ve ever been through. The bus tracker was also not helpful and unreliable...stated that the bus was already currently in the city and then suddenly was not able to track it any longer. Others have claimed they have already waited for over 24hours since their bus got cancelled yet the bus they got rescheduled to is no longer trackable..how does this make any sense? I also called and spoke to an agent yet all she was able to say was “if the bus does not arrive within 30 minutes to an hour, please call back at 5AM”... May as well have told me to wait till 5AM to see if the bus arrives and then call them back to reschedule... Never going through this app again and just sharing this out there for others to beware. Don’t go through this app if you have to be anywhere at a specific time. However, this was just my experience..hoping you’ll have better luck than I did.

I decided to take this app for the very first time to my best friends funeral and even paid additional money to board as priority. Arrived one hour early and checked my one bag. Bus was scheduled to arrive at 12:05 and was a little late which was no big deal. The took on a few passengers and said bus was packed and no one else could get on. The attendant said another bus will be arriving in 20 minutes. When that bus arrived they were heading in the opposite direction. Needless to say I was stranded at this bus station with my teenage daughter. The station was dirty, smelly and the attendant was very unprofessional. I called customer care 3x and they were unwilling to help, left me on hold and never came back on the line. I thought this app was a reputable company but I would NEVER EVER use their service again or recommend it to my worst enemy if I had one. Please clean and sanitize your bus stations and employ professionals who are able to provide excellent customer service. FIRST AND DEFINITELY LAST. WORSE SERVICE EVER!!!👎👎👎👎👎👎👎👎👎👎👎👎😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟😟

This Company is terrible. They say they have free wifi at every station, That’s a lie. I I’ve been transferred from multiple stations within one trip and half of them don’t have reliable free WiFi neither do the Buses. Im supposed to be in Chicago right now Coming from San Antonio and there were 2 Buses on my Schedule that were ATLEAST 2 Hours Late. The first late bus leaving from Dallas was not announced on why it was Delayed and the 2nd bus leaving from Oklahoma City didn’t have a driver and it took this app Atleast 2 Hours to find a driver. They don’t care rather if you have something important to attend and your scheduled Buses were very late, Because of these late buses, I Have to Suffer from their mistakes by waiting for another bus to come and take me to St. Louis to Chicago, and to add on to that, This bus isn’t coming until the next day, So Im stuck here in Tulsa, Oklahoma for a WHOLE DAY, JUST BECAUSE THEY CANT KEEP THEIR SERVICE IN LINE. I will never recommend this app to anyone. The way you guys treat your customers especially off of your mistakes isn’t fare at all.

I downloaded Greyhound because I thought you would have the same options as far as tickets (economy, economy plus and exchange). It didn’t. Greyhound either gave you the lowest or the most expensive. I went online to get the economy plus so that I could pick my seat at least. When I finally purchased it, Greyhound had my info but I couldn’t use Greyhound to present my e-ticket?? I checked for information on the site itself and in fine print it stated that it doesn’t count as a real ticket even when if you purchased it online. I don’t have a printer at the moment so now I have to run around and get this thing printed, otherwise I can’t board the bus. Very poorly executed app.

I’ve traveled this app many times and to a fault your buses either never show up or their 5 & 6 hours late and can’t be tracked. You always say there is no updated info on this bus at this time even the bus station attendant has no clue when the bus is coming or even if it will show up. So your faithful customers are stranded at the small Marietta Ga station with no access to food or water except 1 vending machine with unhealthy servings. Your Murfreesboro Tn pickup is curbside no bus station no bus stop signs no where to sit except on the ground. What a way to treat a paying customer. this app was GREAT back in the day, now it’s just a massive slug sucking off the remains of the people who have no other choice but to use them.

Drivers seem to be a little rude sometimes. Bus was an hour late and the the driver(Roy Williams) gave 15 min. about him knowing the route and he was working on his day off, helping the passengers and himself out. While that was well and good, I would rather have been traveling toward my destination. The passengers are allowed to carry too much baggage on board and they seem to think they’re entitled to take up as much room as they want. I think it should be stressed that boarding passengers are entitled to as much room as the passengers already on the bus. I’ve seen bags so large they take up as much room as an adult passenger does. Effectively taking up a seat. How the driver would allow this I don’t know. But that’s part of the problem.

There are a few key features I was hoping for in Greyhound, however not all my expectations were fulfilled. One thing Greyhound does nicely is the live tracking information, it allows you to see how many stops are left as well as an ETA for the bus.

There were some difficulties buying tickets through the mobile platform, so I had to buy my tickets on my computer instead. After buying tickets they are viewable in Greyhound , however there is not always the option to use only a mobile ticket.

Greyhound is useful as a source of information but little more than that. There is potential but for now 3/5.

This tracker is very helpful especially when going to a this app bus station in the middle of the night. Waiting for a bus in front of a closed bus station is a personal security risk. Each minute of exposure adds to the risk. It is extremely helpful that I can use the bus tracker to anticipate the buses arrival, and I can be able to minimize my exposure waiting on the street. This is more than a convenience, it makes it possible for me to consider waiting for a 2 AM bus in not the best part of town. Otherwise that kind of security exposure is not an option.
I would sayThat calling this service a convenience would be similar to calling the traffic lights at a busy intersection a convenience. Yes you can get along without them, but it makes life so much safer. Thank you

The link to forgotten password sends you to a customer service number that doesn’t have your login information on file. It’s pointless please change the link to a reset password link because, the customer service agents got my email wrong more than once and I have been trying to reconnect to my members login all morning to book my trip which I now can’t use my rewards on because, I can’t access a password reset. Very inconvenient!

I am writing this from Port Authority. It is 5:52 A.M. My bus was supposed to leave at 2:45 A.M. At 2:36, an announcement was made that there would be delays because "they didn't have a driver for the bus." Honestly this isn't my first "delay" with the NY this app system. The buses are either overbooked and we can't get on, or there is no driver. This is completely un acceptable and I really need to find out how to get a refund. I am thoroughly disgusted and do not have hours upon hours of time to throw away due to carelessness of the passengers who need to be somewhere on time.

I enjoy my short trips riding the this app. It would be nice to have a way to see how many seats are available before booking that particular bus. My last trip going. I had to sit in separate seats from my grandson which made him anxious as well as myself. This was due to the bus being filled to its capacity. And no one willing to move their seats. Which I can understand, but would be nice to be able to even select seats like we do at the movies and on the train and plane now. Just something to consider for the future.

I have a weird option between Charlotte and Tupelo. I can either pay 600 dollars to fly to Memphis and back or 400 to rent a car for the week. The third option, which I’ve always overlooked, is this app. With Greyhoind, I pay less than 200 dollars for a trip that takes just as long on a bus as to drive and costs less. I can read a book or watch movies (or a combination of things), and enjoy a trip that doesn’t cost more money than I have and has the benefit of being a sustainable way to travel! Thank you this app!

E tickets should be standard, there should be more flexibility in being able to switch or change buses/schedule at the time of boarding the bus. Had to separate from my friend because she was on a different schedule same destination but bus driver gave a hassle. More flexibility is needed in making it easier to ride or if circumstances change and you need to get on a different bus going in same direction. Otherwise I love this app. The terminals should be improved as well.

I am sick and tired of riding the grey hound. This is my last trip I’m taking on the this app as i ride the bus from San Diego to Fresno. Every time I take this trip I have a lay over in LA and almost every time the bus is at least a hour and a half late. (Idc if it’s LA that’s ridiculous!!) I remember one time i bought a late E ticket (that was $79) and the bus driver wouldn’t let me on because he said it needed to be printed then when I went to get a refund THEY WOULDNT GIVE IT TO ME!! . The this app is so unprofessional. you can easily smuggle things or even shoot up the place because they never check bags, it’s ridiculous and honestly unsafe. It’s gunna take a mass shooting or something crazy for them to tighten things up at the this app. STOP USING THE this app PEOPLE. I’m sick of the this app and i’m never riding again

I had an interview at Boston, MA at 3pm on June 14th, 2019. So I booked a bus for 10am from port authority nyc, got there at 9:15am & waited till 10am but they didnt start boarding & bus was no where to be seen. At 10:10am a staff member came & said bus would come soon & then disappeared. We literally waited for an hour & no staff member was seen or heard. No explanations were given. Just 50people standing there together. I was suppose to reach at 2:20pm & head to my interview but i missed it & have to reschedule & pay for hotel for a day & ruined my first impression in interviewer because obviously who doesn't shows up at first interview?

this app should take some responsibilities & explain the passengers what is happening, & i was sitting on first seat & the bus driver was eating while driving. No good guys just get some other bus services but not this app!!

We arrived 30 minutes in advance (since they want you to arrive at least 20min early). The driver comes and we get into the bus about 10 minutes late. Then, we all sit there for an HOUR without a bus driver or anyone telling us the reason for the very long delay. I get out the bus to ask someone why we are delayed and why there haven’t been any updates, and the bus driver walks slowly to me (with food in his hands!) and just says he had to talk to his manager for a little bit. Then, we get back on the bus and he now says he wants to wait for a mechanic to fix the restroom door that somebody complained about earlier. This is an absolutely terrible experience. I would never use this service again, at least until they get rid of the lazy and slow drivers that work there now.

Don’t ride this app if you live in south Texas. I had horrible experiences the last two times I took the bus. Both times, the bus station was filled with illegal immigrants being aided by a nun (illegally if you ask me). Each person/child was given a blanket, an envelope, a bag of snacks, etc. and given instructions as to what to do once they got to their destination. On my 2nd trip, when it came time for my bus to arrive, I went to the loading site and was first in line. To my surprise and disbelief, I was told to step back in order to allow a hoard of immigrants to line up before me. The rude nun lady brushed me aside and and began lining up all her group while I got asked to move further and further back in the line. When I complained to the bus attendant, he rudely instructed me to complain inside at the office (which meant leaving the line altogether and possibly missing the bus!) I decided to stay, eventually got on the bus, ended up in a crappy seat at the back, then uncomfortably continued to my destination, all the while having to deal w/ runny-nosed kids running around in the bus and yelling and screaming to which adults did nothing and the bus driver ignored. It was a horrifying experience.