CheapTickets Hotels & Flights Reviews

by Rose Trillium

I booked one reservation as a guest, the second reservation I created a login. The CheapTickets app asked me if I had other reservations made as a guest to add to my account, and a link to add that reservation. Yes! This is exactly what I wanted to do. All it requires is your email and itinerary number of the guest reservation. (The email is of course the same.) it would not work, so I called customer service and spoke to someone named Ken, who said it was not an option! I said why, because on the first reservation they asked for additional guests names, and I gave my husbands name, which is different. Even though the receipt for the earlier reservation is in my name, they changed it to be the male/ husband name in their system. Spoke to manager, Joy, and she confirmed, that even though both reservations were made with the same email, same address, same credit card, by me, on the earlier reservation they had my husband as the lead person, and could not join the reservations. I think from now on my husband will always be nameless, unfortunately. Sad state of affairs for CheapTicketsHotelsFlights.

by Deraywilson

I bought a cheapticket and even paid for the insurance to change it if needed. When I went to change it, I was told to give it to my insurance company for a refund. This was not why was advertised. I bought the insurance so that I could change it. Then, when I arrived at the gate, I had to pay an extra $50 because they said that I was only allowed one bag but when I bought the ticket, I bought it with luggage. This is a scam and I am not happy. I’ve used to use Cheaptickets in the past but I will never use it again and will advise my friends, family, and company against it. Since I am upper management, I will make this know. Please stay away from this site, what they say you get is not what you will receive. I would prefer to buy a ticket straight from the counter. Atleast then I know what I’m getting up front.
Not happy passenger,
Derek

by Hampton0503

Do not book hotel rooms from them! They are scammers! They overcharged big time! When I checked out from the hotel they handed me a receipt and told me that should be the amount not the one I paid through this crappy Cheaptickets! When I filed dispute, cheaptickets won’t return my money! I got charged twice! One from the hotel and them. Why overcharged and won’t even check with the hotel?? Scammers!!!!! It’s so sad because I’ve been using CheapTicketsHotelsFlights for flight tickets. My first time using them booking hotel room and this happened. I’m never going to use this ever again. It’s a waste of time having to keep track dispute claim when you already have an actual receipt from the one you paid for.

by Efitjunkie

It is 7:15pm and I have been trying to get a hold of cheap tickets since 8am just to cancel a flight and get my money back. It’s been an on going back and forth calling between jet blue telling me that I need to get in touch with cheap tickets because that’s where I purchased my ticket. Which MAKES SENSE. And cheap tickets has been giving me the run around of why they can’t refund me. It got to a point where I asked for a supervisor. And every time I was getting close to getting to the bottom of it, the phone just all of a sudden hang up and when I try calling back, all of a sudden they having technical difficulties and their call monitor would hang up the call. Moral of the story DONT WASTE YOUR TIME WITH THIS COMPANY!

by Lvpaura

I purchase a TK a year ago for my dad my dad passed away before his flight ..I cancel the TK I’ve been waiting for my refund for one year to know they tell me it’s nothing they can do...Today I open my email : I got this email from them..

Dear CheapTickets Cutsomer,

Thank you for contacting us regarding your refund request for your flight reservation with JetBlue Airways.

We have received your request that you wanted to have a refund on your cancelled flight reservation. We would like to inform you that we can no longer access the ticket. As per checking on your account, you purchased the ticket last 23 Oct 2019. It only showed cancelled with a credit, and the ticket validity is up until 23 Oct 2020 only. With that being said the total amount of the credit was forfeited already.

We wish our response could be more favorable. We hope that you will still give us the opportunity to assist you with your travel plans soon.

Thank you for choosing CheapTickets.

Best,
Sharon C.
Supervisor, CheapTickets Customer Service Team.

by G.M.Brown

This is a horrible site to book off. Their customer service is horrible. Every time you let them know about a charge to your account that’s invalid they say you’ll get a refund sent and it’s never sent. Their pictures for the hotels are a lie because it’s nothing like that in person. I asked for a case number to be sent to me and he said he had my email and I asked him to read it back to me and it wasn’t even my email then he said it will be sent in 5-10 mins and someone will contact me via phone with 24 hours. I never received an email it’s been past 24 hours. They are trying to avoid giving me my refund. I would not recommend doing bookings with this site.

by Ljdjdjdnxnj

I was sent a push notification to check in early for my flight tomorrow. While in the CheapTickets app I was given the opportunity to upgrade my economy seats to economy premium for $16 per ticket. I clicked on it. I was then redirected to another site where I was given the chance to select my new upgraded seats. I did and checked out. It’s not until then that I realize I was not charged $16 per ticket, instead I was charged over $30 per ticket. I called CheapTickets and explained to them what had happened. I was told I should have known I was at United Airlines site. I did not. This smells of the classic bait and switch. CheapTickets got my attention with the $16 per ticket upgrade, the bait. Then came the switch with United Airlines for over $30 per ticket upgrade. Be warned. Look at CheapTickets push notifications carefully. Good luck to all.

by Watcarn

I would rather pay the extra money for airline travel than have the hassle I’m going through right now trying to cancel a trip to Las Vagas. Originally had everything set for Nonstop leaving and Returning- now Frontier Airlines has changed my Return nonstop flight to a lay over in Denver for several hours- like all day long stuck at another airport. I don’t want to do this, and getting a hold of someone to change it or cancel and get refund has proved to be a headache.
Don’t worry about saving a few bucks. For piece of mind book directly through the Airline you like the best. Remember, YOU GET WHAT YOU PAY FOR SO WHEN IT SAYS “CHEAP” ITS CHEAP EVERYTHING INCLUDING SERVICE!

by Heheowjd

This is the WORST booking site to book through. I travel a lot so I am always trying to find a good deal, which is what they offer so that’s why they even get 1 star.
My flight was changed months before I left but I was never notified. When I got to the airport at 3:45AM to check in for a 5:30AM flight, I was notified by the front desk that my flight had been changed to 8:00AM. Cheap tickets never notified me about this change. My return flight was also changed by 4 HOURS!!!! I was never notified about this either. Had I not asked the front desk at the airport to reprint my itinerary I would have never known that my flight was changed. I called cheap tickets about this and they were NASTY AND RUDE about the situation. I spoke to a supervisor and she was extremely rude and unwilling to help me. She was actually laughing at me as I was telling her my problem.
NEVER BOOK THROUGH THIS COMPANY!!!!!!

by Zaire 234

I took a trip to Florida and my flight got cancelled last minute. I wasn’t made aware until I showed up to the airport. I had to take a flight out the next day at my expense. The flight coming back home was move to the day before. Didn’t find out until the day before when I was trying to check in to my current flight. Needless to say my trip was missed up. Cheap Tickets and Frontier airlines kept pointing the finger at each other. No one wanted to take responsibility for my bad trip experience. I have been flying for over 26 years. Never did I have a flight canceled at the last minute. Frontier Airlines was a mistake to trust. That was my first and last time flying with Frontier Airlines. It you no like I know, you will never trust Frontier Airlines to handle your vacation. It will definitely upset you to the fullest. I had to pay and additional $500 to get home from Florida using another airline.

by Lordweloveyou

So as we are all aware of the pandemic our country is facing and to not being able to get the service we need as customers is very bad for business. I purchased a ticket before the crisis began and paid for insurance as well and now I’m getting the run around to get a refund. I can’t get a live representative to talk to on the phone and the automotive system let you know if your travel is not within 72 hours they will provide a link to cancel travel. When you click on the link it tells you you’re not able to cancel and need to speak with a representative. So I am assuming I have to wait until 72 hours before my trip for them to tell me it’s too late to get a refund and that better not be the case are Else I will be taking this to court. Because I find it very strange they were able to take my money and during this crisis when flights and travels are being cancelled they or not considerable enough to refund their customer money. THIS IS RIDICULOUS!!!

by KLove 01

Normally Cheaptickets is my go to but recently they have dropped the ball. They allowed us to book a room in New York at a hotel that was closed. The Double Tree by Hilton. We were told 2 days before our arrival to NYC that the hotel was closed and that we would get a refund. It has been almost 1 month and still no refund. The hotel is closed so you can’t reach them but they did send an email stating I would get a refund in 7-10 business days…1 month later nothing. Cheaptickets reached out twice stating they were working on the refund then they disappeared…1 month later nothing. How is it that they allowed me to book a hotel that was closed but they can’t refund my money right away or book another hotel for me at no charge. I have notified my credit card company. The room was not cheap and we ended up paying $200 more on top of what we already paid for last minute reservations. And now all of a sudden Double Tree and Cheaptickets has disappeared!!!
Be Careful….I don’t recommend.

by DrAnaie1

I booked 4 tickets for me and my family and they gave me option to upgrade my tickets by paying $328 so I can choose our seats. After I click this option and paid their website don’t let me do the seats for all the flights only 2 out of 6.
When I called the customer service he said this from the airline you need to call them and we can’t help you with this, if you don’t like it you can cancel your tickets.
Uncooperative, use unclear information about the rules even if it’s written on the itinerary that “seat choice included”.
In my opinion this is a scam and high level of non professional company specially when their answer is to cancel everything after hours of hard work to book, also when I ask to speak to the manager he told me that some one will call you within 72 hours that means the worst service ever.

by Boricua973

I was paying for a round trip for 2 when I got a window asking if I wanted to upgrade our tickets to first class/business class. I hit yes and received confirmation of the tickets with the upgrade. The next day as I realized that we didn’t get a choice to pick the seats I went in the website to find out that out of 3 plane rides we were taking only one was first/business class. I immediately called the 844 # to be put on hold, be transferred to Seth the supervisor who knew less than the customer service rep. Needless to say I got an “I’m sorry, and have a nice day” and I’m out $400 because the offer is only if the airline I’m flying has available seats which ours did not have. #Iwantmymoneyback #ripoff

by OliveThicketJones

The simplicity of the website is favorable but the availability and willingness to help costumers not so much. Made a booking to Coney Island (which wasn’t actually cheaper than just buying tickets there, first mistake) and needed to make a correction to the booking but that’s against policy apparently.

Only the confirmation email informed me that changes and and refunds are not a possibility. Me, being the optimistic person I am(second mistake), called to see if changes could be made. Not only did costumer service toss me back and forth from the park’s services, but they also were of zero help.

In conclusion, only use if you make very certain bookings and know you won’t need any help with your booking.

by Boogster54

CheapTicketsHotelsFlights used to be great but changed a couple of years ago. I now find I get better prices on the main website but I have to fiddle around with different airlines in advanced options. If I don’t do that prices are higher. I still use cheap tickets to book and have been for about 5 years, but it’s a shame that an app that worked so well before is now pretty much useless to me.

by Hong Kong Serge

I really enjoy CheapTicketsHotelsFlights. I retired last December from a corporate job and since then have to book my own travel. No more assistant and corporate travel I could initiate with a phone call.

Luckily, I gained my independence with CheapTicketsHotelsFlights. I find CheapTickets easy, intuitive and cost effective. I just planned a 25-day, multiple cities tour of Europe using CheapTicketsHotelsFlights . The best travel experience ever. It has become my go-to solution for all my travel now. I strongly recommend it to everyone doing leisure or business travel!

by Ts'ao-ts'ao

Bought two round trip tickets, had credit card charged, received email confirmation, not tickets. Called twice, was assured the tickets were queued and would arrive in one hour via email. No tickets, called again, same assurance. Next morning charge was gone from my Visa, another call and they said no tickets, sorry AMERICAN DOG, and go book somewhere else.

Third world ISIS personnel. Probably in Peshawar. Before he hung up on me the third time after screwing us, he said “Merry Christmas” and broke the connection.

You are an idiot if you use them, and give them all the personal and credit card information they seek. Definitely the worst app I have ever used on Apple. Shame on you Apple, for letting them in. Steve Jobs is turning in his grave. Apple was once a great company.

by Baffled-

We had a wonderful trip planned, and when arrived at the hotel, instead of getting a two bed room as requested, the hotel only showed one bed for our entire stay. However!!!!! The hotel was very accommodating for our needs. We had to change rooms twice so we could have two beds, plus we had to pay an upgrade fee. CheapTickets:( has to step up theirs game. The hotel said that this happens all of the time.

by FrankL11111

I totally agree!! I have never had issues with this site! I tried booking my flight using the airline site directly as I thought they may have lower fares, but I spent hours trying to get my flight booked and didn’t even succeed in the end. So I went to the Cheaptickets site and found the exact same flight I was trying to book, and the cost was only $15 extra!! Needless to say, I got my booking done in 2 minutes flat!

by Bombastic5

Bought package trip for my family and I to orlando and was under the impression that my roundtrip ticket was confirmed. After checking out of the hotel and heading to the airport I realized my return home ticket was not confirmed and was never confirmed. I never got anything saying it wasn’t. Spoke to customer service and they could not say why that portion wasn’t confirmed. I now having to spend $1600 on return trip instead of $370 with the package I tried to book. Customer service was not helpful and as a manager I spoke to said I only booked a one way trip which I know for a fact was not true.

by The King's Kid!

I will never ever use your service. You continued charging me for seats; baggage. More expensive then I originally anticipated. My flight going was satisfactory. My flight returning was fine from New Port News to Charlotte. Then the departing gate changed after having walked 20 minutes requiring a wheel chair. The flight back to Fort Lauderdale was an absolute nightmare that seemed to go on for three hours when my luggage arrived to the many of the passengers that behave abominably. Of course that was not your fault or your responsibility. But for a company that calls themselves " Cheap tickets" you sure are liars! And I will never use your company again!

by Not With Cheap Tickets Again

I booked a flight with CheapTickets. The airline changed the flight. The change does not suit my needs. I NEVER book 3rd party but did this time as the airlines website was difficult to make Payments on.
I’ve had Airlines change flights before, I contact them, tell them this doesn’t suit my needs & im put on a flight that does. I can not find any phone number to contact cheap tickets. I’ve responded to the email but have heard nothing back. This is an incredibly expensive trip I’m taking & the flight is much later than the earlier flight. NOT HAPPY!

by Sandhano

I have been almost exclusively with Kayak for over ten years now, traveling huge amounts. I seem to be switching over to Cheap Tickets. Their app is awesome and their prices are slightly better. Very user-friendly. Happily surprised. I love to have my trips handy in CheapTicketsHotelsFlights whenever I want to check a booking.