justfly.com: Flights & Travel Reviews

by Wont Fly With Then

Tried to book a flight for a funeral, wouldn’t go through originally thought it was my service so went ahead and booked with a different company, they then however charged me and refused to give me a refund, told them I’d then call my bank and report it to them, reported it to my bank and then they called me back to apologize after the women told me I should’ve called sooner instead of booking another flight, called me back apologized offered to only charge me 75, needless to say my banks dealing with it and I’ve deleted their app.

by Watra Keeper

They don’t answer phone calls at all today only I have called 3 times and every call that I have made was at least 3 hours to 4 hours on the line After all nobody picked up the phone I have told them that I have a problem getting my visa the guy I talked to didn’t even cared kept cutting me off didn’t wanna let me explain the situation so now 4 days I have been trying to reschedule my flight and they keep telling me there is no options no flights I think that’s unprofessional I don’t think I will book any tickets from Justfly in future unless the circumstances has change

by Kadra P.

I am a kind, patient person and I have never bothered to write a bad review. Today was my first and last time using justfly. Their (foreign) call center Customer Service is HORRIBLE. The person two people up the line refused to let me talk to her supervisor and kept interrupting me. I actually yelled at her, I have never yelled at a customer service person in my 42 years. Their “extended cancellation policy” that you can purchase is misleading and I just lost $250 for a flight I was unable to take, unless I can find a way to speak to someone above the “supervisor” that I just got off the phone with.

by Ttnr85

Worst airline agency ever!!! They are a big scam full of big liars !!! They changed my reservation date without my authorization and took the money of my credit card account because it was saved in their system! When I called to see what’s going on they said they can’t do anything about it and I need to pay $600 to get my old reservation back. I’ve been talking to them for the past three days for hours and no one is helping me !! They keep on hold for 44 minutes and come back with the same information. Worst agent and treatment I hope they will be closing soon and no airlines work with them again!!

by Joevaleri

Cheap flights are only cheap until something goes wrong, even a simple flight cancellation or change. Anything that requires even minor customer support is a disaster with JustFly. Worst experience I have ever had with a travel company and I have been flying many times a year for the last 25 years. Not worth the small savings. I had even bought first class tickets and that made no difference, just no one answering phones, an automated system that doesn’t handle cancellations and never, ever let’s you get to a human. Avoid JustFly at all cost!!!

by Gentle Thunder

Didn’t read reviews before booking bc justflycom had “4.8” stars. This company charged my credit card $30 more than the flight price I authorized when I clicked “authorize this charge”. WOW. Customer service was pleasant and refunded the $30 for me. But don’t you think that’s super sketchy?!?

They also have been spamming me with promotional emails which I did not sign up for, and when I go to the unsubscribe page, it reads, “you are not subscribed to any promotional emails”. Yikes!

Now that I read other reviews, I’m really concerned that when we show up to fly, we won’t even have a ticket. I would avoid using this service if you can.

by Shzique1963

I was searching for airline tickets for certain days and was checking prices because my days were flexible and bougt the tickets. Then reserved rooms and a car for trip. When I got the receipt I noticed I picked the wrong days. So I quickly cancelled the flights, it was maybe 5 hours later. Then I realized that I was going to be charged 225 for the cancellation by just fly. The airlines never would of done this, because they have a 24 hour cancellation. So I will never use justflycom again it’s just not worth it. You will eventually make a mistake and the any savings you might of gotten will be eaten up with their cancellation fees.

by Big Al Whatever

Billed our credit card $200 more with hidden charges. When we saw the overcharge we canceled the tickets within the 24 hours allowed to cancel. When they did not give a credit back to visa we disputed the charges. Now they claim we did not cancel even we have proof from their website we did. Big mess. Being billed for $4k we do not owe. Hard to deal with visa while your overseas.
We purchased tickets for the same flight with a travel agency that did not try to scam us.
Beware of Justfly. Adding on charges they do not tell you about or are deceptive about when booking by phone.

by Justdontfly

If I could give negative stars I would! Justfly got refunded by American Airlines when they cancelled my ticket without ever telling me. So I find out by going to check-in on my mobile app for my next day flight from SFO to Miami, but I can’t because it says cancelled flight. So when I call American they said “your ticket was cancelled by Justfly weeks ago and we refunded them.” Wow, so not only did justfly keep the refund, but I had to buy a last minute expensive ticket to Miami! Justfly said that the AA flight was cancelled, but that was a BS lie because I had to re-buy my same exact flight directly from American Airlines. Don’t fall for the cheap price- you’ll pay big time! Effers!!!!

by Kaitlyn Stransky

They take your money. Pretty sure it’s a scam. I booked my flight with Summer trying to get a returning flight from Fort Myers to DEN and she booked it as from San Jose, MEXICO to DEN. She also charged me $216 for the mistake she was making and the difference in the ticket. This ticket was for the wrong returning flight for the whole 4 HOURS I was on the phone with her and I even had her repeat what she had “set in stone” for my itinerary 4 TIMES and she still managed to screw it all up. Called back the next day for help but was put on hold for 1 hour only to be told they have to call me back later?! So I call again the next day and my confirmation number for my itinerary doesn’t exists? Weird! Then the recorded message says they are only taking calls for people who have flights in the next 72 hours. So what are people with my situation supposed to do?! Absolutely AWFUL agency do NOT buy tickets off of here they are always messing up and taking your money. Not reliable at all!!!!

by Ricanmay

I paid for a last minute flight that would leave in 7 days for my boyfriend and I. They took the payment send me an email with a confirmation and within a hour or two I receive an email stating it was canceled. They didn’t refund the money. I had to use more money from my savings to book the flight that I would need in a few days. Everyone has a strong accent and I couldn’t understand how why they canceled or how to get my refund. I will never ever use them again. Apparently they were using two different airlines to go and come back. One of the airlines gave me a refund but the other I’m still waiting for a refund. Do not use them.

by Trish2382

The check-in baggage claim fees for international flights are not set fees!!!!! Just fly sent an email stating LATAM 1st checking bag fee was $25 and second bag would be $35. Unable to pay for it online I called the airline requesting to pay in advance. To my surprise, LATAM told advised to have $100 cash for my first bag. Non- negotiable!!! Without further discussion I called Justfly a spoke with a representative who was not helpful at all. Stating they are not responsible for baggage fees since they are a third party. Everyone points the finger without taking full responsibility !!! WILL NEVER AGAIN USE justflycom!! I thought I was saving by finding a round trip to bogota and miami using two different airline without regard to the hidden fees!!! Horrible service!!!

by TheKillers24

I had two tickets for Thailand and a email that confirmed both. A week before the trip I find out they cancelled one and were no help at all to fix the problem. I was on the phone with them for 6 hours, talked to four different people, yet they couldn't do a single thing to help. Then they blamed me saying that they had the wrong email, yet I got an email from them initially confirming my tickets (so how could it change??) They changed it so that couldn't contact me to notify me that they canceled my flight and also cancelled it without me agreeing to it. Then they charge expensive cancellation fees because they know you have to pay. Justfly is a scam, I WILL NEVER BOOK WITH THIS COMPANY AGAIN!!! Please save yourself stress and just go to the airlines website

by Raquel904925

I tried to purchase a round trip ticket, international, for some reason the site gave me an error message saying my purchase could not be completed and to try again. Turns out only my return flight was scheduled but not my departure. I called customer service to ask and I was assured that flight was canceled and I would see a credit in my card 24-48 hrs. After 48 hrs I called the airlines since I didn’t see my credit and my flight was still scheduled. And now I couldn’t cancel myself since it had been longer than 24 hrs. I am trying to speak with some one at JustFly cust serv. And as soon as I explain the problem they suddenly don’t speak English. Plus I’ve been on hold for over an hour and nothing. DO NOT use JustFly. Terrible service. I’m out $903. Like I have extra $$ to just give away.

by Hkz290

I had booked a roundtrip flight from New York to Paris for pretty cheap and Just Fly had sent an email to me saying that both my departing and return flights were confirmed. On the day of my return flight, I went to check in online and the status of the flight was canceled. I immediately called the company only to find that my ticket was never issued to me by the airline but for some reason Just Fly confirmed my flight. They told me to just book a new flight ($800 one way) and send them the receipt to maybe be reimbursed for my return flight that I paid for but never had a ticket for. I spoke to representatives for over 2 hours and when I got to the supervisor she hung up on me. No matter how cheap the flights are, please do not purchase your tickets through this company. It is not worth the risk.

by Harlo99

I needed to change my flight I called and the rep ( you can tell it was in India just by the background people on phones ) offered me good flights with little lay overs, price was 563 ( I paid 800 for original ticket , I told her I would call right back, before I could say good bye she offered 100 off to 463 . I said I had to check with family just one more time on dates and would call back . I called back and the lady offered me something completely different with about 30 hrs in lay overs , I asked for a supervisor and waited forever , he finally got on and after explaining everything to him ( Rocky , but you could still hear the Indian telemarketers in background ) he found the original flights they offered me but now he said the price was $848 ! I will never do business with them again , don’t recommend them at all

by Trish Travel

I was very reluctant to book with this company as I had never heard of them. I got an awesome price for round trip from Orlando to Chang Mai and then from Bangkok to Orlando. I under 5,000 dollars. I flew with an airline that I had never heard of and was told I would have to call them directly to get my seats. It was a challenge as English was not there best language, but it was booked and I did get what I wanted and had no problem at all with any flights. I wasn’t super happy with the quality of the business class on this airline, but it had a flat bed for my 19 hr flight so that was ok with me. I now Check the flights in Just Fly first now. I would have rated this 5 stars but some of the agents I spoke with were not very well trained and could not answer my questions. I did find one who I found that was wonderful and stuck with him. I also had to call and book my own seats which was unusual. Otherwise it would get 5 stars

by Allaalasaregone

I have more than twenty flight finders on my phone, some well known, and others not. I tried to book this flight on many, and couldn’t find it for less than 200 anywhere. On one site it got me the same price, but I was redirected and the flight went up fifty dollars. Here, I got the lowest price, was not redirected, and that’s exactly what I paid. A great one!

by Daniel Duss

For the ones checking the reviews to see if its a scam. Its absolutely not. I purchased two flights and they gave me the best prices. Yes the speak broken english and sound sketchy but provided me with great seats and flights. Plus justfly has been there a while now. ABSOLUTELY RECOMMEND IT. Just make sure you don’t get charged with extra fees.

by A2sherri

I have used justflycom twice to book my flights and every time it’s quick easy and efficient. The prices are always better than some of the well know services and definitely better than direct airline prices. It also gives you options with even lower prices if your travel plans are flexible.
Sherri S.

by Wrdy Grl

I love just fly .
justflycom is way better than the site
Last night I tried booking and I got the spinning wheel of death six different times finally went to bed this morning took me less than five minutes to book the same flight.
I am confirmed with airports in the past and I’ve never had a problem.
Great to have options