SecurePIM app not working? crashes or has problems?

SecurePIM Status

Last Updated on 2024-09-11 by virtual solution AG

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17 User reports:
App has problems

User reports 17

⚠️ Most reported problems ⚠️

Not working

47.1%

Connection

35.3%

11.8%

Crashes

5.9%

problems reported in the last 24 hours

24 hour clock ⏰

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Common SecurePIM Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SecurePIM app on iOS and Android devices. Solve all SecurePIM app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SecurePIM iPhone Issues and Solutions

SecurePIM iOS app crashes, not working, errors
SecurePIM iOS app network issues
SecurePIM on iOS has black/white screen

SecurePIM Android App Issues and Solutions

SecurePIM has errors/crashing/not working
SecurePIM server network connectivity issues
SecurePIM has black screen

SecurePIM iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SecurePIM app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SecurePIM app crashes or not working on Iphone (iOS):

Close and restart the SecurePIM app on iPhone
Update SecurePIM app to the Latest Version for iOS
Uninstall and reinstall SecurePIM iPhone app
Update your iPhone to the latest iOS version

Fix SecurePIM on iPhone unable to connect to server/internet connection issues::

To resolve SecurePIM network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SecurePIM black/white screen (blank screen) on iPhone:

Follow the SecurePIM iOS app troubleshooting guide Here →

SecurePIM Android App Issues and Solutions

Fix SecurePIM not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SecurePIM app issues:

Force Stop the SecurePIM App
1. On android, goto "Settings" » click SecurePIM app. » click "Force Stop".

Update SecurePIM to the latest version on PlayStore

Clear SecurePIM App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SecurePIM app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SecurePIM.

Fix SecurePIM unable to contact server/ SecurePIM internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SecurePIM » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SecurePIM » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SecurePIM on android.

Solve SecurePIM black/white screens issue on Android:

Follow the SecurePIM android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at virtual solution AG, developers of SecurePIM.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit SecurePIM Website

Privacy Policy: https://www.materna-virtual-solution.com/en/privacy-notice/

Developer: Materna Virtual Solution GmbH

About this app

Make use of all the essential business features securely combined into one single app: emails, messenger, contacts, calendar, tasks, notes, web browser, documents, and camera. With this app, you meet all the requirements of the EU’s General Data Protection Regulation (GDPR) with regard to mobile working. All corporate data is encrypted and stored in the so-called secure container separated from private data. With this app, employees can use their mobile devices in both business and private environments. Integration of existing public key infrastructures (PKI) and document management systems (e. g. Stay on the safe side: other messenger apps (WhatsApp, Facebook, etc. Securely access data on your fileshare (e. g. Curious about this app? this app – Secure mobile work for authorities and organizations. Intuitive usability meets the highest security – all "made in Germany". Central app configuration and administration with this app Management Portal, e. g. Choose yourself which information you’d like to see immediately when starting SecurePIM , e. g. Administration also possible via MDM solutions (e. g. Visit our website to learn more.