Ba app not working? crashes or has problems?

Ba Status

Published by Babylon Health on 2023-07-28

Get access to a doctor or nurse practitioner through select health plans, with
Babylon. Book a video appointment with a healthcare provider 24/7, at no cost
to you.

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Reported Issues: 1 Comments

By Jerrilyn Jones 1 year ago

App not working. Log in or create account screen not responding to any choices.

Common dislikes about Ba app

- No messaging doctors

- No ability to schedule in advance a specific doctor

- Poor assessment skills from some doctors

- Inability to effectively communicate with partners to execute doctor's orders

Have a Problem with Babylon: Smart Healthcare 24/7? Report Issue

Common Ba Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ba app on iOS and Android devices. Solve all Ba app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ba iPhone Issues and Solutions

Ba iOS app crashes, not working, errors
Ba iOS app network issues
Ba on iOS has black/white screen

Ba Android App Issues and Solutions

Ba has errors/crashing/not working
Ba server network connectivity issues
Ba has black screen

Ba iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ba app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ba app crashes or not working on Iphone (iOS):

Close and restart the Ba app on iPhone
Update Ba app to the Latest Version for iOS
Uninstall and reinstall Ba iPhone app
Update your iPhone to the latest iOS version

Fix Ba on iPhone unable to connect to server/internet connection issues::

To resolve Ba network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ba black/white screen (blank screen) on iPhone:

Follow the Ba iOS app troubleshooting guide Here →

Ba Android App Issues and Solutions

Fix Ba not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ba app issues:

Force Stop the Ba App
1. On android, goto "Settings" » click Ba app. » click "Force Stop".

Update Ba to the latest version on PlayStore

Clear Ba App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ba app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ba.

Fix Ba unable to contact server/ Ba internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ba » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ba » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ba on android.

Solve Ba black/white screens issue on Android:

Follow the Ba android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Babylon Health, developers of Ba.

Verified email

Contact e-Mail: [email protected]

16.67% Contact Match

Developer: Viability Apps

E-Mail: [email protected]

Website: Visit Ba Website

100% Contact Match

Developer: Babylon Health

E-Mail: [email protected]

Website: Visit Babylon Health Website

About this app

Just pick a time slot and a healthcare provider will connect with you then. this app video appointments are available at no cost through select health plans. The healthcare providers available through the this app app can help care for allergies, congestion, cough, fever, flu, mental health, pain, rashes, upset stomach & more. Members of the following health plans are eligible: Humana Medicare Advantage, Empire BlueCross BlueShield Commercial, Empire BlueCross BlueShield Medicare Advantage, Oscar Commercial, and Cigna Commercial. You can speak to a healthcare provider via the this app app at no cost through select health plans (see details below). California Users: California Telemedicine Associates is available through the this app app through certain health plans. Missouri, Iowa and Nevada Users: Your health plan will notify you if this app’s telemedicine services are covered. New York Users: New York Telemedicine Associates, available through the this app app, are now part of Mount Sinai Health Partners. Get access to a doctor or nurse practitioner through select health plans, with this app. Don’t have access to this app Video Appointments through your health plan? Simply download the this app app and enter the code provided by your health plan to get started. Healthcheck was created by doctors and scientists to help you understand your current and future health needs. Describe your symptoms, and we will ask questions related to your symptoms and health, so it can help you decide what to do next. Please check with your health plan for the applicable code. They can also help with prescriptions, specialist referrals, labs, and behavioral health. Download the free this app app today, and take control of your health. Book a video appointment with a healthcare provider 24/7, at no cost to you.