Tuta app not working? crashes or has problems?

Tuta Status


I have a problem with Tuta

Are you having issues? Select the issue you are having below and provide feedback to Tuta.



⚠️ Most reported problems ⚠️
Connection
26.0%

Something else
26.0%

Crashes
16.0%

Login
16.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Tuta Problems 🔥

- Glitches in the free version

- Received a $2 million investment by a large U.S. company

- App steals location without asking for it

📋 13 Reported Issues:

I
Ian Douglas Mennie 2023-11-08

Cannot send photos. Photos sent go back to my document files on WIN 7 Pro. Cannot figure out to create receiver passwords and send to friend. Thanks, Ian

H
Howdy 2023-10-13

Can’t delet emails to trash or to spam folder.

R
Rabon 2023-04-04

I posted comment on reddit about 3 weeks back that tutanota mails could not be opened and it would only show "..." like other users complained about. I switched back to older version from February and it was working. Just an hour ago, I updated to the latest version and now it is not even allowing me to log in. It is showing me error with webview link. My webview is upto date. Now I can't even find the February version switch back. Why is tutanota not listening? Why update to to ruin something that is working?

S
Sash 2023-03-11

Have app installed on several devices and on two of them apps that worked have stopped working. I get the message that the connection was lost. Internet access is obviously working, since I am writing this on the same device. What to do?

R
Relendra Kaia 2023-03-10

After urgent prompting from Tutanota, I installed the app update yesterday, and now I can't read any of my emails on the app. Below the to and from email address fields, there is just a white empty field where the email content would normally be. There is a small grey box above this with "..." displayed. When I press this box nothing happens. There is no way to read my tutanota emails on my phone as a result. Please tell me how to fix this problem!

S
Sjy 2023-03-03

tutanota website, when i open my email that i sent to myself , or the password reset email from my reddit, it shows just three dots and the names, no email body, unless i click forward then it shows up. but that didnt help for password reset tho as its unclickable.. cannot find any option to show the email other than just the names, i see that its locked so i guess its encrypted? i usually dont encrypt my messages but i guess i forgot to unlock it. well so then i try to download the app because i thought it would show up there, and the newest version wouldnt open on my 2015 mac running el capitan, so i downloaded a 2020 version, this installed but when i sign in, it says it cant connect or something like... i assume there is some maintenance goin on with the site and it was just bad timing for when i need to reset my password to comment on some random post on reddit!

P
Peter H 2023-02-23

can't login to Tutanota fromAustralia for over 14 hours now. 23 Feb 2023 i can get onto their website but all login attempts fail - "The connection has timed out An error occurred during a connection to mail.tutanota.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

S
SadTutanotaCustomer 2022-12-10

Can't login. Says it cannot reach server and thinks I am offline. (I'm not as is evident that I'm posting this from the same phone) Website works fine.

R
Raul Pena 2022-11-10

IOS application not connecting to server

S
Stefan 2022-08-25

Can't login into my account (iOS, Android or Web): The connection to the server was lost. Please try again.

E
Elizabeth 2022-06-28

I can't login using Tutanota Desktop v. 3.98.0 with Brave browser on windows computer; says "(t)he connection to the server was lost. Please try again."

A
Alec Mento 2022-06-21

I can't login using Tutanota Desktop v. 3.98.0 with Mac OS El Capitan 10.11.6; says "(t)he connection to the server was lost. Please try again." Website works fine on Firefox 78.15.0. Thanks!

M
Marco 2022-05-15

Tutanota app is not working. When logging in it gives message: an unexpected error occurred. Please try again later.

Showing 1-13 of 13 reported issues:

Have a Problem with Tuta: Encrypted Private Email? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: hello@tutao.de

Website: 🌍 Visit Tutanota Website

Privacy Policy: https://tutanota.com/privacy-policy

Developer: Tutao GmbH