Tuta app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Connection
27.1%

Not working
25.4%

Something else
22.0%

Login
18.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Tuta Problems 😠👌🔥

- Glitches in the free version

- Received a $2 million investment by a large U.S. company

- App steals location without asking for it

  13 Reported Issues: 😵🆘🛟🚨📢

Ian Douglas Mennie
2023-11-08

Cannot send photos. Photos sent go back to my document files on WIN 7 Pro. Cannot figure out to create receiver passwords and send to friend. Thanks, Ian

Howdy
2023-10-13

Can’t delet emails to trash or to spam folder.

Rabon
2023-04-04

I posted comment on reddit about 3 weeks back that tutanota mails could not be opened and it would only show "..." like other users complained about. I switched back to older version from February and it was working. Just an hour ago, I updated to the latest version and now it is not even allowing me to log in. It is showing me error with webview link. My webview is upto date. Now I can't even find the February version switch back. Why is tutanota not listening? Why update to to ruin something that is working?

Sash
2023-03-11

Have app installed on several devices and on two of them apps that worked have stopped working. I get the message that the connection was lost. Internet access is obviously working, since I am writing this on the same device. What to do?

Relendra Kaia
2023-03-10

After urgent prompting from Tutanota, I installed the app update yesterday, and now I can't read any of my emails on the app. Below the to and from email address fields, there is just a white empty field where the email content would normally be. There is a small grey box above this with "..." displayed. When I press this box nothing happens. There is no way to read my tutanota emails on my phone as a result. Please tell me how to fix this problem!

Sjy
2023-03-03

tutanota website, when i open my email that i sent to myself , or the password reset email from my reddit, it shows just three dots and the names, no email body, unless i click forward then it shows up. but that didnt help for password reset tho as its unclickable.. cannot find any option to show the email other than just the names, i see that its locked so i guess its encrypted? i usually dont encrypt my messages but i guess i forgot to unlock it. well so then i try to download the app because i thought it would show up there, and the newest version wouldnt open on my 2015 mac running el capitan, so i downloaded a 2020 version, this installed but when i sign in, it says it cant connect or something like... i assume there is some maintenance goin on with the site and it was just bad timing for when i need to reset my password to comment on some random post on reddit!

Peter H
2023-02-23

can't login to Tutanota fromAustralia for over 14 hours now. 23 Feb 2023 i can get onto their website but all login attempts fail - "The connection has timed out An error occurred during a connection to mail.tutanota.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web."

SadTutanotaCustomer
2022-12-10

Can't login. Says it cannot reach server and thinks I am offline. (I'm not as is evident that I'm posting this from the same phone) Website works fine.

Raul Pena
2022-11-10

IOS application not connecting to server

Stefan
2022-08-25

Can't login into my account (iOS, Android or Web): The connection to the server was lost. Please try again.

Elizabeth
2022-06-28

I can't login using Tutanota Desktop v. 3.98.0 with Brave browser on windows computer; says "(t)he connection to the server was lost. Please try again."

Alec Mento
2022-06-21

I can't login using Tutanota Desktop v. 3.98.0 with Mac OS El Capitan 10.11.6; says "(t)he connection to the server was lost. Please try again." Website works fine on Firefox 78.15.0. Thanks!

Marco
2022-05-15

Tutanota app is not working. When logging in it gives message: an unexpected error occurred. Please try again later.

Showing 1-13 of 13

Have a Problem with Tuta: Encrypted Private Email? Report Issue




Common Tuta Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Tuta app on iOS and Android devices. Solve all Tuta app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Tuta iPhone Issues and Solutions

  2. Tuta Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tutao GmbH, developers of Tuta.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Tutanota Website

Privacy Policy: https://tutanota.com/privacy-policy

Developer: Tutao GmbH




About this app

Tutanota comes with a light & beautiful GUI, a dark theme, instant push notifications, auto-sync, full-text search, swipe gestures and more. - Instant access to your encrypted inbox, calendars and contacts. - Focus on the important emails only by quickly swiping unimportant mails to Archive or Trash. - Auto-sync between app, web client and desktop clients. - Tutanota is free and open source software (FOSS) so that security experts can check the code. - Find everything you're looking for with our locally executed full-text search of your encrypted emails. - Create your own Tutanota email address (ending in @tutanota. com, @tutanota. de, @tutamail. com, @this app. io or @keemail. me) with 1 GB of free storage. - Create custom domain email addresses for €1 per month with optional catch-all. - Send and receive end-to-end encrypted emails to anybody. - Send and receive old-fashioned emails (not end-to-end encrypted).  We are supported by an amazing community, which enables us to grow our team continuously, making the open source email app Tutanota a lasting success without depending on venture capital interests. - Only you can access your encrypted emails, calendars & contacts. - Innovative full-text search feature lets you easily search your mailbox. - TLS with support of PFS, DMARC, DKIM, DNSSEC and DANE. - Secure password reset that gives us absolutely no access. - 100% developed and located in Germany under strict Data Protection Laws (GDPR).  Even emails that are being sent without end-to-end encryption and all your contacts are stored securely encrypted on the Tutanota servers based in Germany.  The secure email app Tutanota enables you to send end-to-end encrypted emails to anybody.  Tutanota, the fully secure encrypted email and calendar app, enables you to use the benefits of the cloud - availability, flexibility, automatic back-up - without compromising on security.  Government Department of Commerce, Bureau of Industry and Security (BIS), has classified this software as Export Commodity Control Number (ECCN) 5D002. C. 1, which includes information security software using or performing cryptographic functions with asymmetric algorithms.  Even these emails are stored encrypted on the Tutanota servers. - Automatically encrypt subject, content and attachments.  BEFORE using any encryption software, please check your country's laws, regulations and policies concerning the import, possession, or use, and re-export of encryption software, to see if this is permitted.  Tutanota also has an encrypted calendar, easily accessible from within the mail client.  The country in which you currently reside may have restrictions on the import, possession, use, and/or re-export to another country, of encryption software.  With Tutanota's built-in encryption you own your data, no one else can access it.  Tutanota is being built by a team passionate about everybody's right to privacy.  This distribution includes cryptographic software.  See for more information. The U. S.  The form and manner of this distribution makes it eligible for export under the License Exception ENC Technology Software Unrestricted (TSU) exception (see the BIS Export Administration Regulations, Section 740. 13) for both object code and source code.