Proton Mail app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Login
36.6%

Not working
32.7%

Connection
10.9%

Account
6.9%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Proton Mail Problems 😠👌🔥

- No option to thread emails of the same subject and/or from the same sender

- Inbox can be flooded with emails of the same subject and from the same sender

- Time limit to upgrade storage to 1GB is disrespectful and demanding

  4 Reported Issues: 😵🆘🛟🚨📢

April Berni
2022-10-18

Unable to load Protonmail OR its official website whatsoever in the past 36 hours. Error message states it is taking too long to load and has "timed out". I would appreciate a direct link to my Protonmail mailbox via an alternative email: Aphropsyche@redacted

Gordon
2022-06-03

I updated my app 2 days ago and now the app just crashes and is drainong my battery. Iv put it into deep sleep now but please fix this asap. This email i only use for crypto and nfts and so its very important. Missed out on a lot of money due to this. Im not too bothered, please fix it or take it back to a previous version till u fix it. I like the look of the new colour scheme, looks great

Jay
2022-03-30

Hello there I updated my app now it crashes evertime i log in and the website to it won’t let me in

Frank3492
2022-03-07

I cannot get thru your menus. Too many. I did not see a simple "Contact Us" message. Used to be a lot easier! Lots of other folks do this. Simple question. I give up. . Thank you for your inquiry. I wish I had good news concerning your new VPN. I purchased a 2-year subscription on your great reputatuon with Mail. Big mistake! ?I'm running linux 20.04. Worked fine for a while but when I tried the kill switch I could not thrun it off. That is, I could connect to the Inet with a VPN but not any other way. After many many hours of work I discovered that the killswitch in your code cannot be removed any way but by hand. Uninstall, remove, purge... all fail. Code remains. I've wasted lots of hours on this and made many people angry with me. The web reflects a wave of similar issues and I'm sure you're aware of this. Fix it! It's easy! I will simply take the 2 year loss, bad mouth ProtonVPN when I get the chance and eat the financial loss. I'm quite disillusioned and disappointed. I need a backup/primary email and have paid for what I thought was that. Wrong! This issue has cost me well over your subscription fee. You got my $, be happy. Frank

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About this app

Used by millions worldwide, our all-new email app protects your communications and has everything you need to easily manage your inbox. “Proton Mail offers encrypted email, which makes it virtually impossible for anyone to read it except the sender and the recipient. • Create a @proton. me or @this app. • Proton Mail is free — We believe everyone deserves privacy.  Messages are stored on Proton Mail servers using end-to-end encryption at all times and are transmitted securely between Proton servers and user devices.  Upgrade to a paid plan to get more done and support our mission. • Easy to use — Our all-new app has been redesigned to make it easier to read, organize, and write your emails. • Your inbox is yours — We don’t spy on your communications to show you targeted ads. Your inbox, your rules. • Rigorous encryption — Your entire inbox is secured, on all your devices.  Proton is privacy, guaranteed by end-to-end and zero-access encryption. • Unmatched protection — We offer strong phishing, spam, and spying/tracking protection for all your communications.  Proton Mail's zero access architecture means that your data is encrypted in a way that makes it inaccessible to us.  Proton Mail's open-source software has been thoroughly vetted by security experts from around the world to ensure the highest levels of protection.  Proton Mail is encrypted email from Switzerland.  Data is encrypted on the client side using an encryption key that Proton does not have access to.  Proton Mail only uses secure implementations of AES, RSA, along with OpenPGP, while all of the cryptographic libraries used are open source.  This means we don't have the technical ability to decrypt your messages.  No one can read your emails but you.  Keep your conversations private.  This largely eliminates the risk of message interception.  By using open-source libraries, Proton Mail can guarantee that the encryption algorithms used do not have clandestinely built-in back doors. “Proton Mail is a Gmail-like email system which uses end-to-end encryption, making it impossible for outside parties to monitor. “A new email service being developed by a group who met at MIT and CERN promises to bring secure, encrypted email to the masses and keep sensitive information away from prying eyes.