ecobee Reviews

by Trisweb1

Used to have absolutely no problems, for the last 4 years it was a delight. Snappy, easy to read, showed the right info, let me change the temperature and settings easily. Great. Recently they’ve been making updates that have changed something. Feels like change for change’s sake because I don’t see improvements to my experience here. What has changed is how quickly it shows the status, how quickly it makes changes, new loading spinners and new waits when you do even very common actions like change the temperature. Not to mention new downtime—times when ecobee just doesn’t even work at all. It’s become irritating, and that’s the opposite of what I want from a simple thermostat. Love this app, I hope they bring ecobee back to par. Until then I’ll be going through my Home Assistant integration for most things. Sad it’s going downhill.

Update: no, the support suggestion did not work. ecobee is completely unreliable lately and needs to be fixed, not worked around. Fix it!

by Audiobeam

I do not usually make comments but I purchased 2 of these smart thermostats last year. Over the summer one of them failed. Called support whom said the unit was bad and it would take 7 days to get a replacement. They ship replacements from Canada. Spoke with a technician on the phone cause I wanted to use my other thermostat as a temporary. They informed me that there was something wrong with my cooling system. Told me to call a HVAC company. Called a company who came and charged me 200 to tell me the wires were hooked up wrong. Called this app to see if they would give me the 200 I paid to a repair man for the mistake this app made but they would not. So middle of summer and I have no AC and I’m out a additional 200 for someone to come and say it’s the wiring when the this app support had me do all sorts of wasted time experiments for no reason. Lots of app updates but not much changes. I’ve been asking for fan timer options to appear in ecobee for over a year now and as many times as ecobee gets updated no change. Looking forward to tossing these thermostats and going with Nest.

by 368)(

We have used our this app for the last three years we have lived in our home. The thermostat was installed by previous owners and came with the house. My partner was hesitant about the device when we bought the house, but I assured them it would be an upgrade. We have enjoyed the thermostat until they have now forced use to sign up for their “eco+” program. While many of the benefits are useful, it also enables unilateral control of my thermostat settings by an outside entity. As I have small children in the house and our area reaches remarkably high temperatures, I should not and will not have to justify to any group the temperature of my own home. We try to keep our house moderately cool, with a mind on our power use already. I simply cannot risk putting our kids down for a nap and finding that our ac has been turned off/up to 80+ degrees, which is reported my many users who have already opted into the program. ecobee has locked me out, stating that I must accept the terms of the eco+ user agreement in order to continue to use ecobee . As I do not agree, I have stoped using ecobee , so the utility of the system is remarkably diminished. We will be replacing our thermostat this week with a “dumb” programmable model to avoid future headaches. Thanks for nothing this app, you wrecked a good thing with this forced upgrade.

by Thejdoe

I have both Nest and this app thermostats. My this app is only a couple months old, and I thought I liked this app better, but now I’m not so sure. Now that temperatures are cold and it’s heating season, I keep getting auxiliary heat alerts every time I open ecobee . But not just once... when I tap to dismiss the notification, and it keeps on popping back up, at least 5 times, which makes it very difficult to adjust the temperature (or do anything at all) when I keep having to dismiss alerts! Not sure why ecobee has to notify me 5 times that the auxiliary heat ran before I can finally use ecobee . I am thinking that maybe the alerts are “piling up” over night, then when I open ecobee in the morning, it alerts me for every alert that “queued” over night. Not sure.
Other than the wild alert popups, I prefer this app over Nest. But the this app alerts need to be fixed. And until they are fixed, ecobee is annoying.
Additionally though, the data that is accessible to the user if you login to your account on a desktop, is excellent compared to Nest. Again, this app wins.
BUT FIX THE ALERTS!

by JayJay

Want you fan to turn on via voice command… done, BUT they’ll adjust your temp as a courtesy/side effect. Want to use the this app app... 6 seconds to present controls & another two or three seconds to see fan controls… and… keep waiting for the change to happen. Wait… they’ve added Siri Shortcuts support. That’s good right? Wrong. “Hey Siri, Fan On”…. And the fan turns on, but that is NOT all. The temp setting also adjusts… however it wants. So much is slow. Why does every command have to communicate with this app HQ in Siberia (or wherever) just to do very BASIC things right here where me, this app, & my phone are? So much is clearly NOT local to your house. …& how in the world is the this app app oft showing the thermostat offline while the Home app & Siri are actively controlling the darn thing???? Worse, when you discuss with this app tech teams... lip service and “it wasn’t designed that way” are the nicest you’ll get. I wish I had not purchased this thermostat.

Another update of “hey email us”….
Your updates damage your cistomwrs instead of helping them and offers of help produce zero results beyond wasted time.

by Fastone1

I’ve had an ecobee3 lite for approximately four years. While the thermostat generally works fine as a standalone unit, the WiFi connectivity is unreliable, as is the HomeKit integration. The latter isn’t so much of an issue in my case, as I primarily rely on the this app app…when the thermostat isn’t unexpectedly offline, which is my primary problem.

A quick search will reveal a history of WiFi issues with this app thermostats. Perhaps they’ve been addressed in the most recent models; I can only speak to my personal experience. In short, my thermostat goes offline often, and at unpredictable times, for periods of one or two hours or more. At various times over the years I’ve done the troubleshooting set out in this app’s materials, and I’ve followed online tips and suggestions from others experiencing similar issues. Sometimes it appears that the unit is off the local WiFi network, while at others it behaves as though it’s connected but can’t reach this app’s servers. Other devices on the WiFi network remain happy and connected. I’m done going down the rabbit hole.

Given that continuing, unresolved issue, I’m disappointed in the level of “flakiness” with the unit’s WiFi connectivity and can’t recommend this app to others. I’m leaving my thermostat in place for now, while keeping an eye out for potentially better alternatives.

by AlexCh.

When I bought this product several years ago it worked fine. Really. Always connected, fonts contrasty, right size, simple and logical interface. Nothing fancy, just right. It looked like the company hired good professionals to write it. Then the updates started to come. Good Lord! One worse then another. Fonts get smaller, sometimes you cannot see light gray font on the white background, interface got less logical, suddenly it would ask for a password, etc. And if that would be not enough recently it started to just hand there forever not connecting.... When I bough it it worked so good that I did a foolish thing to recommend it to many friends. Now I get calls from them when it does not work, or their mothers when they need to change something and dont remember which screen. Looks like company decided to save money, fired the developers and hired a stupid cousin of a their bookkeeper daughter-in-law from 8th grade... So, dont make my mistake - if you bought it you have no choice but suffer for your naivete, but God forbid you recommend anybody else to buy this... And to the this app programmers - go back to school, guys. Or not - nobody who bought this would buy newer hardware version anyway....

by RandoReviewer21

It’s nice to have for remote control and monitoring, but in the year we’ve had it it doesn’t seem at all accurate. Humidity readings seem accurate but the thermostat won’t address it when humidity controls are used (I.e. when the humidity is high the system doesn’t work to get it under control). Additionally, there’s a significant lag in communication between the thermostat, secondary this app device and ecobee . You will see different readings between all 3. Temperatures are always off by 1-3 degrees from reality leading to rooms getting stuffy and or too cold.

Lately ecobee is taking longer to load and will show a different temp and or humidity level two or three times in less than a few seconds. The slider control is very fickle for changing temps and when you change your setting, the room temp reading changes by 1-2 degrees from what it just loaded which doesn’t make sense. For example, I open ecobee it says 73 degrees, I change the setting to 70 from 72 and then ecobee will say the temp is 74. The AC should already been on anyways but now it’s in overdrive because it’s so far off the setting.

by Tommi Deez

ecobee was generally fine and worked most of the time. However, with a recent update, they made it much more difficult to use the temperature vertical “slider” to say change the temperature up or down a few degrees.
It’s now much harder/impossible to see, as you’re sliding the temperature and guessing what it’s at, where you’re at until you release your finger. You then have to see what it randomly ended on, then randomly guess how much to slide up or down to go up or down the desired number of degrees. This usually takes like 10 tries to get it right and results in a lot of random temps being sent to you this app before you get the right change. It should show AS YOU’RE SLIDING what temp you’re at so you know how much to adjust or when to release.

It seems to only be broken on the main front page of ecobee - if you click the temp it goes to another similar page that still works at least a bit better (this is why i gave 2 instead of 1 stars). Front page should work the same way, as it previously did. Please fix quickly.

by CpOaktonVa

I’ve got two of these series 4 in our house and have really liked them until the last month. We didn’t buy nest because I just don’t trust google.

(Prior review material deleted from here forward.)

I’ve updated this review over the last few weeks a few times as I went from a huge fan to being very upset due to their rollout of eco+ and now back to neutral. Eco+ as originally rolled out required you to accept terms and conditions that gave them the ability to enroll you in power company programs that allow your thermostat to be remotely controlled. They’ve subsequently changed it so you can decline them and not receive the functionality. It’s hard to know if this was just a poorly rolled out feature or if they did it to drive revenue as I would assume they’d be paid some type of fee for enrolling customers.

In either case, I hope they are much more cautious going forward. Also, I hope that the eco+ function has an ‘off’ setting, not just a minimum. Lastly, unclear if it’s just my situation but the Alexa functionality that has worked like a dream the last year is suddenly hinkey. Maybe it’s just a coincidence.

I really hope this company errs on the side of their customer and transparency. As these devices get smarter and more invasive we need examples of companies that take extra care to leave their customers in full control.

by Michael Caswell

I generally like my this app thermostats, and ecobee works pretty well. But there is one long-standing issue that I find is very user-unfriendly. Just about every day, various room sensors will become “not detected” by the thermostat (which prompts an email alert). Usually within a few minutes, or maybe an hour or so, the sensor will be detected again, which causes another email alert.

This is annoying, but is nothing compared to the hassle that greets me the next time I happen to open ecobee to make a temperature change... a series of alerts will pop up, a new one appearing each time I dismiss one, until all of the “built-up” alerts since the last time I used ecobee have been displayed, turning a quick temperature adjustment into a much longer ordeal.

This could VERY easily be solved with an option in the settings to control how long a sensor has to be undetected before an alert is generated. Yes, if a room sensor is undetected for 24 hours, I want to know about it. But i don’t need to receive an alert every time the thermostat doesn’t hear from the sensor right when expected... let us select how much “undetected” time must pass before we get an alert, as it will probably reconnect within an hour (or less).

by Chrisjn

I have an Ecobee3 at my house and a latest generation Nest thermostat at my mother’s. On paper the Ecobee3 seems like it is better. More customizations, remote sensors have both temperature and occupancy information, native Apple Watch app (Nest discontinued theirs however there is 3rd party support although Google has caused some problems with that), Homekit, IFTTT support. Unfortunately the user experience can be frustrating. App updates break features. this app servers go down regularly (either scheduled or unscheduled). Emails take several days to get a response and the first response will be a canned response without any value. It will take several replies to their response before you will get a reply that indicates they are paying attention to what you are saying. They really seem to be trying but it seems to be a perpetually unpolished product. The Nest thermostat and app generally just work (I’ve only contacted support once and once had to search google for a remote sensor problem). The Ecobee3 works well enough that I’m not going to replace it with a Nest (especially after Google’s takeover and Works with Nest discontinuation). But if the Ecobee3 died I’d probably buy a Nest.

by The Tin Woodcutter

Update: when I installed iOS 14.5 today, the problem with eco+ not being present in ecobee after sign up went away. Changing my rating from 2 to 3 stars now, since it’s still odd that eco+ isn’t available by default, and since HomeKit still locks up when attempting to adjust an this app-related scene. Original review: ecobee does perform the minimal functionality required, but does NOT work for the advertised reasons I bought the this app thermostat for. I can use ecobee to view, adjust settings, and turn my air conditioner on and off, however two key features do not work. When I try to adjust a scene in which the thermostat is present from HomeKit, the Home app locks up. It does not lock up controlling any of my other devices. The eco+ functionality is hidden behind some weird sort of customer sign up option that has to be activated by contacting tech support, and even though I have been told that it is now active on my device, the functionality is simply not present on ecobee . These problems really need to be addressed!

by RSukie

I guess they think it’s a feature, but when you set the fan to “fan on”, it goes on - but it also puts on a permanent temperature hold! Setting the fan to on shouldn’t have any effect on the current temperature schedule! It’s absurd! At least on the thermostat itself you can set some limited “fan on” schedule time (albeit still linked to an undesired temperature hold), but they’ve never even propagated this feature to ecobee . But the bottom line is that temperature holds should be completely independent from fan holds. I’ve contacted support multiple times on this issue without any hope of resolution.

And while ecobee does let you (painfully) adjust temperatures, it’s nearly impossible to bump the temperature up a degree on first try. Why use these slew type controls when simple up down buttons would be much more usable. Who needs to quickly change the setting by 10’s of degrees? - no one! That’s the only reasonable use case for these slew type controls - and it’s just not valid!

Some usability engineering is seriously needed!

by Wabygayle

We’ve had an this app thermostat for close to 4 years. We love it. It does exactly what it says it does. Saves money and provides great controls over household climate.

However, since this app’s recent push into home security and their logo change, ecobee has become pretty frustrating. Now, I have to login to ecobee every single time I want to use it. It automatically logs me out seemingly every time I close it. For something billing itself as quick and easy thermostat updates from your phone, having to go through the login and two factor authentication every time I want to update the temperature in my house seems a bit unnecessary.

Just a tip this app, iPhones have great security features such as Face And Touch ID. Leveraging these features allows users to stay logged in and utilize their built in device security to verify access. It might be a good idea to study up on how to incorporate these features into your app. It just makes sense that cutting edge smart home devices leverage cutting edge iPhone security features.

by XIXIILXXXI

Overall I give the product and services four stars. The thermostat itself functions well. I have no complaints about the device. ecobee leaves some things to be desired. You can get lost easily in menus and have difficulty remembering where they place each function. ecobee has been built up over time and could use some spring cleaning and reorganizing. I will also admit that the most recent app update removed all the iconic bee interfaces and replaced them with boring ‘e’ symbols. It definitely shows the device is going mainstream and is killing its unique brand history in the process. That aside beware of the in-app subscription service. They now offer filters direct however, and this is a big however, the filters contain no labeling and I can tell you from first hand experience they do not appear to met the MERV ratings you are paying for. I ordered MERV 13 and based on appearance alone, it’s a MERV 7 fabric at best. I advised this app of this and they didn’t even apologize or offer to fix it. There is clearly no satisfaction guarantee or customer resolution practice. All I was told is that they would pass my concerns along. So buyer beware. The devices are good, ecobee is functional but leaves some to be desired, and the in-app filter service is suspicious and likely fraudulent at this time.

by Dj0723

Update from original. They apparently fixed whatever problems and app is working fine again although I haven’t tried to reinstall the sensor. Still, I have a lot of smart home devices and apps. This product is the must troublesome. Biggest heartburn is that whenever there is a hiccup with my wifi, the this app products don’t reconnect automatically like all the others. I have to manually reconnect using device. Other than that happy with product.
My app starting popping up a screen that says one of my sensors is low on battery. I click ok and it says reconnected them comes right back and says low battery again. Changed the battery twice with no luck. The worst part is that I can’t get past that screen to do anything else. Can’t remove the sensor, change temp or anything, just see a screen with low battery warning. I went to desk top version and I can change temps and all, I removed that sensor from any thermostat setting on the desktop version but app still keeps popping up that screen. Freakin annoying as hell. Finally figured out how to unpair the sensor but that didn’t fix the problem. App still says low battery. The apps are totally worthless at this point as all I can do is see a screen that says sensor battery low. Infuriating to say the least. I wonder if the Nest product had these kind of issues

by FJABoston

Everything’s been working fine for the last year up until this last update. I’ve noticed a few people since this last update having similar issues so I will wait for the next update but just to let your developers understand what’s going on with mine. Everything is working properly after adelete and reinstall except when I set the temperature to a specific setting either a comma it doesn’t recognize that I set the settings and nothing happens for B, my heat will kick in the thermostat still reads all of its old settings on ecobee . If I close ecobee and reopen it, looks like working fine until I have to start all over again. I will try the force log out to see if the correct any issues. It also tends to crash once in a while too.

by Kaolinkid441

This 61 year old man has been proven he’s not right all the time. I recently replaced my 5.0 ton HVAC unit after 17 years of reliable service. During the back and forth negotiations between the seller and myself, the seller added this WiFi thermostat to the deal. I laughed out loud. I commented that I saw zero value in being able to change the thermostat settings using my phone. The seller just said “wait and see”. This old man was wrong.

There’s so many things that you can setup on the thermostat right from the phone. I have and will continue to recommend this product to others.

The single biggest question you may have if you’re reading these reviews is whether it works like it is supposed to. Mine has been flawless. Easy to setup the schedule. Easy to change it. Highly recommended!!!

Side story that makes getting one make even more sense. My wife and I are at two totally different temperatures to be comfortable. She will complain about the temperature and go change the thermostat (she knows nothing about ecobee ). Once a few minutes has passed, I’ll grab my phone and change it back to where I like it. After a few more minutes, I’ll ask her if she’s comfortable now. 90% of the time she says it’s much better. The power of the brain!

by Alejandroak

App has been easy to use over the past 2 years. My only complaint is the rate at which the various sensors are updated. I have about 8 temp sensors around the house, and their reported values do seem to take a while to update after ecobee is opened. Other than that, the iOS app and web portal have been great. MUCH more granular than crappy Nest. Much more data available on the web portal. Glad to have switched, and will continue to use for the foreseeable future. Before buying, I read many reviews and negative feedback about backend/API downtime and reliability. I bought it anyway, and honestly in >2 years the platform has been inaccessible to me MAYBE three times? And for very short periods of time. That's not to say there hasn't been ANY downtime, or that it has impacted others more than me. But I open the application several times per day, and have had really minimal issues. Like I said, glad to have switched. A great product and app combination. Thanks 😁.

by FirstAid84

We got ours from our gas company. Thought it was really cool at first. But then, came the programming/scheduling. It is not intuitive at all and takes an excessive amount of time if you ever want to change your temp schedules.
Then there's the rest of ecobee , which has the same options in multiple places, but those places seem to change with each version. The whole app itself is really geared toward the consumer with multiple thermostats at multiple locations. When you first open it you have to select the location (most of us only have one home), and then the thermostat; so that's two extra steps.
Tech support is about as bad as it gets.
The biggest downside to all of this is that you cannot connect directly to the thermostat, even on local WiFi. You have to relay through their servers (which are constantly down) in order to reach your thermostat. Most times you have to sit and wait several minutes with ecobee open before you can adjust your thermostat.

by Kevinm9686

I have installed so many of these things in the past 6 months and I’ve even put one in my house and I have to say I hate them. I really do. It seems like every few nights I lay in bed and get phone calls from customers saying my thermostat is offline or my thermostat says it has trouble connecting to the device and trying again doesn’t work. I always ask is your internet connection good and the answer is almost always yes. Than I check mine and come to find out mine isn’t working either. I get it the frustration of having this thermostat because you’re older or sore from a hard days work and you just want adjust from bed but no your tired back has to ache and get up from being comfortable go to the stat and adjust it just like a $30 Honeywell. You know what I solved it for the most part. I’ve been pushing Nest thermostats. I hate them but it seems to be more reliable. I really wished I could give you less than a star or even no stars.

by Ckg77

If you have more than three you can’t see the status of sensors. The latest update has made ecobee significantly less usable.

Yet another “update “ and the functionality of ecobee has gone down again. Previously ecobee replicated the interface of the main unit which was intuitive and functional. Now it barely allows monitoring of a portion of the systems abilities. I am seriously considering switching to nest or something similar to improve ecobee experience Very disappointed with the direction the company is taking ecobee.

Additionally after 4 years there is still no option to manually trigger a data call from a remote sensor. There is still no time stamp or ability to update the information provided by the remote sensors. So when it says a room is occupied or not you have no idea for how long nor the ability to override the sensors determination.

The most disappointing thing is that it at least mirrored the main device until recently. So at a minimum you could interact with ecobee the same way you would with the thermostat in the main room. Now that functionality is gone.

I totally agree that ecobee is less and less useful with each update. I truly do not understand what the direction the developers are trying to move towards.

Please take a step back and understand the damage you are doing to your user base by making ecobee increasingly more difficult to use and less useful with every update.

by GoneFishin446

UPDATE...UPDATE...UPDATE... I was leaning toward a professional 2 stars and initial review that I posted, in hopes that things would improve, yet things have only digressed. To keep it simple this time..... I WOULD NOT RECOMMEND AN this app PRODUCT TO ANYONE!!!!!!I

Previous review; I have had a NEST thermostat for more than seven years and all I can say is was pretty much flawless. It just WORKS! The ease of use and aesthetics are 5 out of 5 stars and the customer service (the only two times I had to call in all those years) is 10 stars. The this app is a whole different monster. Thermostat is confusing and ecobee is.... well in my opinion, fraught with problems. I’ve had my this app since September because of a new HVAC install and ecobee is telling me it is still preparing my runtime report for October and November. It’s had multiple issues so when I tried to contact customer service/tech support, I gave up after waiting 28 minutes on hold without ever speaking with a single person. I do hope they get their issue worked out.

by Hazeldad

It is very handy to be able to adjust our home thermostat from the bed or out and about. The Thermostat provides lots of information and It has quite a bit of flexibility. It works well.

The main thing I would like to see changed is the UI readability. Increase the size of the temperatures along the right hand side when one is trying to change the temperature. And change the background color for the temperature from yellow to something darker. White numbers on the yellow background are hard to read.

The overall menu system is difficult to navigate and not intuitive. For example, when you open ecobee you’re greeted with some numbers and some symbols, but it is not at all clear what they mean. There’s no explanation that this is the current temperature, or this is the current setting, etc. say, you want to change the current setting, what do you do? It’s not clear from this page what you would do. Perhaps you want to change the schedule, how would you do it? It’s not clear. There really is nothing clear about ecobee at all. So, while the unit is pretty good, ecobee needs a lot of work.

by TP762392

I recently installed Aprilaire 800 steam humidifiers which our Nest gen 3 thermostats couldn’t operate effectively. I replaced both Nests with the latest gen of this app. Mechanically the thermostats are working better with our system including the humidifiers. ecobee , on the other hand, has a mind of its own. Sometimes it says that it can’t reach the cloud service. Other times you get a spinning wheel forcing you to abort and restart ecobee . Once inside, you will find a bland UI requiring you to click multiple times in order to see basic information. Some things you can do from ecobee while some things only at the thermostat. Reports require you to log in to a completely separate website outside of ecobee . It is a disconnected user experience. My first email to support took an unusual amount of time for what wound up being a canned copy/paste response. They didn’t bother to answer my questions. So mechanically I give it 5 stars, app a well deserved 2.

by Beau Chevassus

- Other users: Do NOT update your app. They now have a new screen where you have to select your device in order to change the settings. Before updating you could simply open ecobee and there, immediately, was your thermostat. Suggestion: do NOT force the user to select their device to access it—work to get rid of clicks, not add more unnecessary clicks. (I know, I know... you’re just trying to get people to buy more devices from you)
Want to still have the list of devices? Bury it in another place. But don’t have the list be annoyingly front and center.
- Have the schedule before more than 1 week. Surprise: most people no longer work the same schedule every week (example: firefighters). Usually schedules are the same for two weeks or even monthly. Suggestion: changing the weekly schedule is very annoying... have it go out at minimum two weeks.
- Overall, the Nest is much better but sadly it doesn’t work on my HVAC system. ☹️

by Semaj-1991

I have been using an this app thermostat in my home for a number of years. I also manage the thermostats at my church where we have been using 15 this app EMS thermostats for even longer. This latest version of ecobee leaves much to be desired.

First of all, I had to upgrade my phone to iOS 12 just to be able to talk to my thermostat, which is not mentioned as a requirement in ecobee Store. Nor, is ecobee flagged as requiring iOS 12+.

Another issue I have is that ecobee defaults to a list view of managed thermostats, where I have to pick which thermostat I wish to control. I only have one thermostat, why do I have to pick? The previous versions would go directly to the interface of my one and only thermostat.

The final issue is concerning alerts. Almost daily there is a high humidity alert on my thermostat. This occurs in the morning after everyone is done showering. This is normal for our home and household. This new version of ecobee doesn’t even show alerts or give any indication that there is an alert on the thermostat. I have to go to the thermostat to clear the alert. The previous versions would show the alert just like the display of the thermostat and allow me to clear the alert.

I love the product and recommend them to everyone. I just wish the left well enough alone.

by Snotori

First have to say LOVE ecobee & product. When my husband first got it I thought it was just a frivolous thing cause the changer was right there on the wall and our house isn’t huge so it only take a second or two to walk to it however I now agree we need one of these in any house we move into. Just love not having to leave the comfort of my own bed to get more air or heat 😊👍

Ok that aside the reason for only 4 stars is the current update has prevented me from having access to my system. It’s like one of those annoying wait while we load it “wait circles” spinning around then it says “trouble accessing the system try again. Which of course doesn’t work. I figure I’ll just access it from my iPad but nope that doesn’t work either. Hope this gets fixed soon 😞

by The_real_jedi

I installed my this app 2 more than 3 years ago. I did have an issue with the first remote sensor, but after contacting support, they sent me an additional one and it works flawlessly. I relocated the original sensor to a room adjacent to the thermostat and it now works as expected also. I have had times where I could not connect with my thermostat via the iPhone app, but I could not connect with other apps at my home at that same time, indicating that my very poor internet connection was temporarily down. I can find no fault with the this app app, and I have found their support to be extremely good. They talked me through an issue that was similar to the “learning” that a competing product performed that I did not want. I would certainly recommend this product, and would definitely buy another if I ever need a new thermostat! However, it seems unlikely that I will need a new one as this one does everything I want it to and more. Additionally, I find this product much more cosmetically pleasing on the wall than other similar products. The LED display is not too bright in the dark, yet bright enough to easily read in daylight.

by I Don't Review Things

I see countless reviews reporting the same issue after last weeks update rendered ecobee unable to connect to the network. I know because I suffered the same issue and was hovering the reviews hoping to see a response from the developer that was helpful; no luck. Here is what fixed it for me (I am in iPhone’s latest iOS but hoping this fix works across multiple iOS and perhaps devices):
Go to settings > scroll down to find and select this app > turn on the “force log out” feature > DO NOT OPEN this app APP YET > go to home screen and uninstall this app app without opening it (this is critical) > reinstall this app app > log in now works and you can allow this app access to network > FINISH. This worked for me, it may not work for everyone, but I sincerely hope it does. Good Luck!