ecobee app not working? crashes or has problems?

ecobee Status

Published by ecobee on 2024-01-02

An ecobee home learns and adapts based on your needs, behaviors and preferences,
offering comfort when you're there, and peace of mind when you're away. The
ecobee mobile app is simply an extension of this experience.

I have a problem with ecobee

Are you having issues? Select the issue you are having below and provide feedback to ecobee.

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Most reported problems

Reported Issues: 2 Comments

By Harley E Carter 1 year ago

unable to login to ecobee.com to check status. ecobee is not seeing weather

By Jonathan 1 year ago

some warning email came about my heat warning set for 79 and if i start the ios app it briefly shows the temp screen and then a pop up empty splash comes up over it and a wheel spins forever and the app must be swiped up and killed. letting the screen stay does not remove the blocked view. fix this crap. there should be NO screen blocking anything, if there is a warning then make an icon on the screen for that. nothing is more important than being able to access controls!!!

Common dislikes about ecobee app

- Sensors take a while to update

- Unilateral control of thermostat settings by outside entity

- Slow response time when using app

- App crashes occasionally

Have a Problem with ecobee? Report Issue

Common ecobee Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ecobee app on iOS and Android devices. Solve all ecobee app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ecobee iPhone Issues and Solutions

ecobee iOS app crashes, not working, errors
ecobee iOS app network issues
ecobee on iOS has black/white screen

ecobee Android App Issues and Solutions

ecobee has errors/crashing/not working
ecobee server network connectivity issues
ecobee has black screen

ecobee iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ecobee app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ecobee app crashes or not working on Iphone (iOS):

Close and restart the ecobee app on iPhone
Update ecobee app to the Latest Version for iOS
Uninstall and reinstall ecobee iPhone app
Update your iPhone to the latest iOS version

Fix ecobee on iPhone unable to connect to server/internet connection issues::

To resolve ecobee network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ecobee black/white screen (blank screen) on iPhone:

Follow the ecobee iOS app troubleshooting guide Here →

ecobee Android App Issues and Solutions

Fix ecobee not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ecobee app issues:

Force Stop the ecobee App
1. On android, goto "Settings" » click ecobee app. » click "Force Stop".

Update ecobee to the latest version on PlayStore

Clear ecobee App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ecobee app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ecobee.

Fix ecobee unable to contact server/ ecobee internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ecobee » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ecobee » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ecobee on android.

Solve ecobee black/white screens issue on Android:

Follow the ecobee android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ecobee, developers of ecobee.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: ecobee inc.

E-Mail: [email protected]

Website: Visit ecobee Website

75% Contact Match

Developer: ecobee inc.

E-Mail: [email protected]

Website: Visit ecobee inc. Website

About this app

We update ecobee regularly to include newly released features and enhancements. - Install your device with step-by-step instructions. - Save even more energy by adjusting your thermostat settings and turning off unnecessary lights directly from your smartphone, tablet or Apple Watch. - Keep track of the comings and goings in your home with this app Smart Security, our smart home monitoring solution. - Monitor entryways, windows, drawers, and cabinets with intelligent alerts. - Get a clear view of home when SmartCamera detects unexpected activity. An this app home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. Have a question or a suggestion about ecobee ? The this app mobile app is simply an extension of this experience. At this app, we value our customers' feedback. Tell us what you think at ios@this app.