Contact ecobee Support

We have used our ecobee for the last three years we have lived in our home. The thermostat was installed by previous owners and came with the house. My partner was hesitant about the device when we bought the house, but I assured them it would be an upgrade. We have enjoyed the thermostat until they have now forced use to sign up for their “eco+” program. While many of the benefits are useful, it also enables unilateral control of my thermostat settings by an outside entity. As I have small children in the house and our area reaches remarkably high temperatures, I should not and will not have to justify to any group the temperature of my own home. We try to keep our house moderately cool, with a mind on our power use already. I simply cannot risk putting our kids down for a nap and finding that our ac has been turned off/up to 80+ degrees, which is reported my many users who have already opted into the program. The app has locked me out, stating that I must accept the terms of the eco+ user agreement in order to continue to use the app. As I do not agree, I have stoped using the app, so the utility of the system is remarkably diminished. We will be replacing our thermostat this week with a “dumb” programmable model to avoid future headaches. Thanks for nothing ecobee, you wrecked a good thing with this forced upgrade.

Want you fan to turn on via voice command… done, BUT they’ll adjust your temp as a courtesy/side effect. Want to use the ecobee app... 6 seconds to present controls & another two or three seconds to see fan controls… and… keep waiting for the change to happen. Wait… they’ve added Siri Shortcuts support. That’s good right? Wrong. “Hey Siri, Fan On”…. And the fan turns on, but that is NOT all. The temp setting also adjusts… however it wants. So much is slow. Why does every command have to communicate with Ecobee HQ in Siberia (or wherever) just to do very BASIC things right here where me, ecobee, & my phone are? So much is clearly NOT local to your house. …& how in the world is the ecobee app oft showing the thermostat offline while the Home app & Siri are actively controlling the darn thing???? Worse, when you discuss with ecobee tech teams... lip service and “it wasn’t designed that way” are the nicest you’ll get. I wish I had not purchased this thermostat. Another update of “hey email us”…. Your updates damage your cistomwrs instead of helping them and offers of help produce zero results beyond wasted time.

I do not usually make comments but I purchased 2 of these smart thermostats last year. Over the summer one of them failed. Called support whom said the unit was bad and it would take 7 days to get a replacement. They ship replacements from Canada. Spoke with a technician on the phone cause I wanted to use my other thermostat as a temporary. They informed me that there was something wrong with my cooling system. Told me to call a HVAC company. Called a company who came and charged me 200 to tell me the wires were hooked up wrong. Called Ecobee to see if they would give me the 200 I paid to a repair man for the mistake Ecobee made but they would not. So middle of summer and I have no AC and I’m out a additional 200 for someone to come and say it’s the wiring when the Ecobee support had me do all sorts of wasted time experiments for no reason. Lots of app updates but not much changes. I’ve been asking for fan timer options to appear in the app for over a year now and as many times as the app gets updated no change. Looking forward to tossing these thermostats and going with Nest.