MyPCPL app not working? crashes or has problems?

MyPCPL Status

Last Updated on 2024-10-17 by Pima County Public Library

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Common MyPCPL Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyPCPL app on iOS and Android devices. Solve all MyPCPL app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyPCPL iPhone Issues and Solutions

MyPCPL iOS app crashes, not working, errors
MyPCPL iOS app network issues
MyPCPL on iOS has black/white screen

MyPCPL Android App Issues and Solutions

MyPCPL has errors/crashing/not working
MyPCPL server network connectivity issues
MyPCPL has black screen

MyPCPL iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyPCPL app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyPCPL app crashes or not working on Iphone (iOS):

Close and restart the MyPCPL app on iPhone
Update MyPCPL app to the Latest Version for iOS
Uninstall and reinstall MyPCPL iPhone app
Update your iPhone to the latest iOS version

Fix MyPCPL on iPhone unable to connect to server/internet connection issues::

To resolve MyPCPL network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyPCPL black/white screen (blank screen) on iPhone:

Follow the MyPCPL iOS app troubleshooting guide Here →

MyPCPL Android App Issues and Solutions

Fix MyPCPL not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyPCPL app issues:

Force Stop the MyPCPL App
1. On android, goto "Settings" » click MyPCPL app. » click "Force Stop".

Update MyPCPL to the latest version on PlayStore

Clear MyPCPL App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyPCPL app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyPCPL.

Fix MyPCPL unable to contact server/ MyPCPL internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyPCPL » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyPCPL » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyPCPL on android.

Solve MyPCPL black/white screens issue on Android:

Follow the MyPCPL android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Pima County Public Library, developers of MyPCPL.

About this app

Carry the library in your pocket! The Pima County Public Library mobile app makes it easy to find and rate titles, place holds, renew, create lists, and get information about our libraries. • Check out items from your own device: scan, check out, and go!