MyPCPL Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Pima County Public Library
Verified email ✔✔
E-Mail: askalibrarian@pima.gov
Website: 🌍 Visit MyPCPL Website
Privacy Policy: http://pima.bibliocommons.com/privacy
Developer: Pima County Public Library
3 Most reported problems 😔💔
Can’t open app
by Jewel Match Lover
4/27 Doesn’t anyone look at these reviews or check that the updates actually work?
Update 4/25: Still can’t use the app at all - immediately crashes after opening. PLEASE fix this ASAP!
Since downloading the update yesterday, I can’t get the app to open - it gets to the welcome screen & crashes into the background. Please, please fix this! I use the app almost every day.
Normally I’m pretty happy with the app, although I really miss being able to read other’s reviews & leave more than just a star rating. We could do both in the old format of the app. It would be nice to get that capability back. It would also be nice to be able to customize your homescreen to choose what categories you want to see, rather than the preassigned New, TV & Video, Events, etc. most of which don’t interest me. I miss the old Recently Reviewed category - I found a lot of good books that way.
Miss old app
by Knitmags
The old app worked great! This new one is terrible. I cannot see my holds list, my materials that are out, etc. I end up logging on to the library website instead.
Random account drops
by ColoRocky
Worked fine for about a year, then suddenly began giving misinformation, eg No Books Checked Out, then started saying Account ID or PIN not correct. Nothing worked to fix it. Began logging in via the web.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MyPCPL customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyPCPL.
