Sandboxx Reviews

When you advertise that your loved one in training will receive your letter the next day and then routinely take 4-5 business days to deliver it you have successfully conned military families and stolen their money. Is this your way of saying “thanks for your service”. I think this app hates military families.

The USPS has been delivering our letters to our son at boot camp in 2-3 business days. Don’t waste your money on Sandboxx or service. I’ll use up my tokens because I spent the money on them upfront however if we want mail to get to our son in a timely manner we have had to start using USPS. Thanks this app 😡😡😡 you are successfully worse than the USPS. That’s quite an accomplishment.

Over the last four weeks (May-June 2021) the letters have taken 4-5 business days to be delivered to the Army post at Fort Leonard Wood. It can take another day for them to sort and deliver to his platoon. All told, it has been averaging 5 business days for our son to received the letters. yet they promote the service takes only one business day. We also purchased stamps and surprise! They never got delivered. Thanks again this app.

this app is awful. I wish there was a numerical rating and I would give it a zero. In theory, the morale booster credits SHOULD be an awesome feature. You would be able to buy a package of credits and then share them with your family and friends. However, the first issue is that you have no control over who uses your credits. Since Sandboxx asks you to invite people to the morale booster, that would suggest that the credits that you put in there would ONLY be available to those that you share the link with. Well that is incorrect. Your credits can be used by ANYONE, absolutely ANYONE who logs in and pulls up a letter to send to your recruit. That is irregardless of whether you know the person or not.

Secondly, I've had issues with this app releasing the entire list of individuals who had EVER sent a letter to my recruit. While they did adjust this policy AFTER I reached out about that, they refuse to inform you of who used your morale booster credits. If you don't want individuals to ask who used their credits, then you need to offer the ability for the individual to assign their credits to specific people.

If you want to use this app, stay away from the morale booster. It's more headache than it is worth.

I am not happy with the experience I’ve had with this. First of all I bought some credits and wrote my first letter to send and I pressed the send button and sent me a message back saying message failed to send or something along those lines so I tried again and it sent. Great! Well it sent it twice! And it used two credits! It told me it didn’t send the first time or I wouldn’t have tried again. So I wasted a credit sending a letter a second time. Then it logged me out recently and I went to log back in and it says my email and password is wrong so I try to reset my password with my email, and it says email doesn’t exist! So I try to sign up with my email thinking it might let me in that way and it tells me my account with that email already exists But why won’t it let me in or reset my password? So I can’t get into my account and I’m not buying more credits with a new account because I already have them in my actual account that it won’t let me in to! Customer service has been of no help. And I’m upset because this has been nothing but a hassle and I wasted money just trying to send my husband letters! Better off just handwriting and using stamps! Not happy!!!!!!

The biggest issue I have is the glitches in Sandboxx . I was very shocked how often it crashed didn’t update correctly, click to write letter and saved addresses do not come up. Customer service is helpful and quick to respond, but the unpredictability of Sandboxx makes it almost impossible to use.

Also next day certainly does NOT mean next day, I have sent multiply letters hours and hours before the dead line and they weren’t printed or processed in the time frame state they would be. Is it a good service 🤷🏻‍♀️ I mean there isn’t anyone else doing one so this is your only choice. I wouldn’t rely on any important information actually getting to your service member through this service though. I am disappointed as I really had higher hopes for this service. Do I recommend it? Unfortunately there isn’t any other service that does it or I wouldn’t. Just be prepared to deal with the glitches and time delays.

Time delays were related to Printing and processing not delayed shipping times due to COVID 19.

UPDATE: It’s now almost a month since the “ice storm” and letters have been mostly on schedule. But I sent a letter Friday 3/5 prior to the cutoff time so that it would reach my son in time for his birthday 3/9/21 TODAY. It should have been delivered yesterday, Monday, but as of 11am Tuesday, it is still in transit. Thanks, this app 😡😡😡😡
[ORIGINAL REVIEW:] My son’s recruiter is a great salesman. It was at his suggestion that I got Sandboxx to write to my son at boot camp. We were under the impression that Sandboxx made it so someone at the actual boot camp location received the letters and printed them there, alleviating the wait for mail time. It wasn’t until I had signed up and bought the $30+ token package that they clarified that letters are printed in Washington and shipped via fedex. Well that really is only going to save us 1 day of wait time because a regular mail letter would only take 2 days to get to him, and that only costs 50¢. To make things worse, due to the “weather,” the letter that I paid over $3 to mail 5 days ago is still in transit. I mailed another one yesterday (might as well, since I am stuck with this for 8 more tokens), and it is in the same place on the tracking as the letter I sent 5 days ago. Their customer service responds quickly via email when you send them a question, but that’s not what I paid $30+ for. Won’t be using this after the tokens are used up. This seems to be a racket for new military families.

I have used Sandboxx to send 8 letters. It’s very easy to use. I had one problem where i sent multiple letters, since it only limits you to 6000 characters per letter, at once and my friend only received one out of the five i had sent. I messaged the customer service team and after a day i was informed that they had resent ALL of my letters free of charge! I was very thankful for that! I highly recommend using Sandboxx to send letters to your loved ones or friends who are in active duty or training right now. It’s easy to use and very simple, and it pays for both ways! Allows you to send photos and other stuff too if that’s your thing. On thing to note is that it takes about a week to send and receive a conversation. Your letter sends out on Monday i believe, and if your loved ones or friend writes back asap you’ll get their letter by friday or saturday. If you send your letter on friday/saturday/or sunday, it takes until monday to print and send out! Another thing to note is that it’s about $4 to send a mail, but you can get bundles that are cheaper, like 3 for $10 which is what i usually get because that’ll last a month (unless you use multiple letters per mail!). Other than that, it’s very easy to use, and has excellent tracking to see where your letter is at, or where your loved ones / friends letter is at! love it

I loved Sandboxx UNTIL they changed how long the tokens were good for. Why on earth would they think it’s ok to take away tokens someone paid for if they aren’t all used in a year from purchasing them? My son joined in 2019 and I bought a lot of tokens but we still had like 20 something left when his friend joined but when he signed in to send him a letter it said they were expired and he wrote them to ask about it. Apparently they had changed the policy, WITHOUT SENDING ANY TYPE OF NOTIFICATION TO ANY USERS, to where any tokens not used were to expire. What about those of us who have friends and family who are joining the military but they’re still in high school and it’ll be a yr or so before they’re even sent to boot camp????
If you don’t plan on buying a lot of tokens then this is probably a good thing for you but if you plan on buying a lot expecting to be able to use them later down the line with friends or family that join years later or a year from when your last family member or friend joined then stay away from Sandboxx because they will expire and they will take them away and expect you to pay for more when you still had plenty leftover. Its just ridiculous that they want to have tokens expire that we paid good money for and think it’s OK to take them away.

I love the concept of Sandboxx. It’s way more expensive than a regular letter sent via snail mail but the overnight delivery made the price worth it for me. My service member said they felt like they were experiencing things with us real time cause the information was only a day behind (rather than a week like with snail mail).

With that said, almost every single time I used it (which was almost every day my service member was at basic training), Sandboxx crashed when uploading my picture.

Customer service said I needed to update Sandboxx but even after ensuring my app was up to date, I continued to have the same issue. It wasn’t too much of an inconvenience because my letter was still saved, so after Sandboxx crashed I’d just open it again and be right where I left off. It was just annoying to have to do it basically every time I sent a letter. There were only maybe two times (out of roughly 30) that it didn’t crash.

I really like Sandboxx a lot! It’s very convenient when you don’t have the time to write a letter by hand and go through the process of having to put it in an envelope, writing the address, finding stamps then looking for a mailbox. It’s kinda like texting a message from the phone which is what everyone does nowadays. It also sends photos from your phone so you won’t need to print any to send them but only one per letter. It lets you know updates and changes the person you’re writing too is going to be going through at basic training.
I think my only issues is how many notifications it sends of when you send a letter, it keeps giving me three notifications at the same time saying the same thing, “you’re letter has been delivered”. The other thing is that letters are $4 each but they do cut the price a little when you by big bundles but you also get taxed.
For me, I think it’s pretty expensive but I would send daily letters to my husband while he was at basic and he got the letters very quickly. Usually when I got a call, he was pretty much up to date unless I said something that happened yesterday or couple days ago. The letters I sent from this app got received a few days after I sent it while hand written ones I got from my husband took a week.
All in all, this app is pretty good, letters are easier to write, less time consuming and they send the letters quickly. Only problem is the price of letters really.

So over the past few weeks, I was sending my nephew letters and gift cards to the address given of course by my wonderful nephew, well I had the wrong address on file so they quickly fixed the address issue thanks so much to Gretchen..she’s amazing, yes like most of you I was frustrated and upset, but that’s not their faults at all , please make sure you have the right address information and They will fix it and send all the letters and gift cards to the correct address..... so I’ve gave them a 1 star before and , today my attitude changed and I will consider Gretchen worked very hard to get the information corrected and quickly resolved.... thank you so much this app
Jerry...

Everything was fixed and updated.. due to the wrong Address this app did amazing Gretchen was on top of it and corrected the address my nephew should be receiving my letters now.... just a simple address update.. 5 star service

There is no closer human relationship in the world then a mother and son. I can say that with PRIDE!!!! :) I have a healthy and a dearest-close relationship with my son, so when he explained his strong desire for the Army while he worked daily rigorously 4 to 5 days, for 2 straight-years span, building up his body, running miles, involved exercises. Walked around the neighborhood for miles with a backpack of weights. I stayed in shear “PANIC” mode!!! Although, I became more knowledgeable on his goals the separation from my son did not shield feelings of despair. :(

I come from a long history of military men.

My deceased father (My sons grandfather), was in the The Korean Conflict War. My son’s father was in Desert Storm. My sister retired from the Army served twice over Afghanistan. Uncle’s and cousin’s served in the Army. NOTHING in my head could ever prepare me for my son leaving nor his time gone . 😥

The this app App. actually have me looking forward to learning what each week looks like for my son while his in camp. I feel closer to him without talking to him for weeks!!! In credible Sandboxx. is in my life. I can write to him whenever I so desire!!

I can not keep giving expressions of how humble-and grateful I am to have the this app App!!! I have no daily direct support, therefore I know I can say as a single parent I have been
EMOTIONALLY SAVED BY this app!!! 🙏🏾
Sincerely,
Camp Mom!! 😄

My son told me about Sandboxx while in Navy Basic Training. While I still used traditional mail to write to him, I found this app a great resource as well.

Pros-
-Easy to use- text what you want, add a pic from your camera roll and hit sent. Too easy.
-Large amount of writing space-not sure of the exact count but I never ran out of space. I would include family updates, sport updates, etc.
-Return stationary included so your recruit can write back to you with return address already labeled. You also get a notification when they sent their response back to you.
-this app gives you an idea of what your recruit is experiencing each week with suggestions on what to write/ask
-You can earn tokens to send free letters (think refer a friend)
-You can add on a gift card or a newsletter
-quick delivery. From the moment I clicked send to my son receiving the letter it was maybe 3 days. This was during snow storms.
-You can edit the pic you send.

Cons
-Cost- at just over $4 a letter it can get pricey (but you can bulk buy)
-Return postage not included-so your recruit will still need to add a stamp.
-You are limited to only sending one pic-I used the collage feature on my phone as a fix to this.

Considering how dependent our recruits are on letters for motivation and what’s going on in the outside world I would definitely recommend Sandboxx.

I love Sandboxx. I use Sandboxx everyday, I probably write to my recruit 2-3 times a day. My favorite feature of Sandboxx is definitely being able to watch my letter in transit.
I like to know where it is and when it gets to my recruit! I still hand write a majority of my letters as well because I still believe that it is sentimental and meaningful. But if I’m at work and just want to send a quick letter I do it right on my phone.

I do think that it is pricey, but I’ll only be using Sandboxx for the next 2 months so I bought enough credits to last me. I don’t mind it solely because I write so much so I know I will use them. Writing more than once a day is just my outlet and makes me feel a little more connected to my boyfriend. Other than the packages, I really do love Sandboxx and I recommend it to all of my family/friends and my in-laws family as well. It’s just convenient for all of us!
Great app! Thank you!

Honestly having a loved one go to basic is difficult.. clearly you can relate if you are looking at these reviews :) You are cut off from them for 13 weeks and everything is unknown. this app made communication so much easier! I knew my recruit was getting the mail and the uplifting messages I was sending. On top of that, I was able to include a full size picture in every letter. They made her a little less homesick and appreciate daily mail call that much more. Even better.. you can include reply postage and you get a notification when your recruit writes back (tracking included)! The customer service is truly the best as well! I had so many questions! They never were annoyed, answered all my questions promptly, and were extremely helpful. It seemed a little pricy at first, but with the level of service that comes with these letters.. I would invest again and again. They offer packages as well that decrease the prices.. go big! I wrote so often and my recruit was happy to hear from me every time! They even send you updates and let you know what your recruit is doing each week. Invest in this app.. you won’t regret the decision.

I love this app. My marine recruit child is in San Diego at boot camp. It was a surprise to me and I cried and cried. He couldn’t tell me anything because he is 18 and didn’t ask! The marine recruiter told me to use this app so I signed up for deluxe package. Your mail usually gets there the next day. I just purchased my 15yr old the deluxe package.
The most important reason I love Sandbox is mentally and emotionally. The first 2 letters to me were devastating. I emailed this app what had happened. They immediately sent me an email that this was not uncommon and she shared her story. If I need anything at all I email them. I wasn’t sure what I could send, they told me. I freaked out because I thought I put my child’s name on the envelope and I didn’t want to get him in trouble. this app told me correct way! Also, this app has a weekly news section and it is like a count down. My child had 9 weeks to go and it tells what your recruit is working on that week! I love this app and they are honestly my lifeline to my child and I know I can ask anything and they will be there for me. If anything else sign up for Sandboxx just for all the support they give you!
Dawn

If you have someone going to boot camp or basic training this is a must download. Sandboxx allows you to send letters to boot camp straight from your phone. No post office no envelopes no stationary needed. Although I did still write letters I ended up sending more this app letters as my at the time marine officer candidate requested me to use this app because he was getting mail faster. Not only do you get to send letters but every week they send you what your recruit is doing that week during training along with letter topics and suggestions in case you don’t know what to write about.

Whenever I had an issue with Sandboxx the customer support team was extremely helpful and responsive. All my issues were taken care of and I could focus on supporting my loved one with letters. This is a great app to keep our loved ones motivated during the hardest time of their life. I would recommend again and again.

Our grandson recently joined the Marine Corp. of course we were excited for him. Along with our excitement comes a little anxiety, as one would expect.

Our grandson’s recruiter told us about this app. We have been thrilled to be able to utilize each of the different aspects they have to offer.

Not only can we write to our recruit...the military regularly sees letters from this app to the recruits and knows they’re safe and can be delivered more efficiently. The recruits get more letters from home and they come with a self-addressed and stamped envelope so it’s simpler for them to write home.

We love that you can attach pictures with the letters...simple and convenient.

Along with that comes a pretty cool feature that tells you what your recruit will be doing that week...for the duration of boot camp. How many know that this reduces anxiety.

The people that oversee this are user-friendly, efficient, and extremely helpful. You are able to chat with them and the respond right away.

There are lots of other benefits that are introduced to you along the way...places to connect with other parents, relatives, etc. from all over the States, sharing their feelings and stories. The this app people are great at helping to keep us connected with our recruits and others...and isn’t relationship one of the goals??

We highly recommend Sandboxx....easy, affordable, helpful. You won’t be disappointed...

Though we write many handwritten letters to our recruit, which we do in part because it feels more personal, Sandboxx has been very useful to augment those at times when we may be traveling, would like to speed up delivery, or are otherwise unable to get a letter out that day. It is especially useful as the end of the week nears since a letter written on Thursday before 4:30 with Sandboxx gets delivered on Friday. You can’t beat $4 for an overnight letter.

Though we have not used many of Sandboxx features other than writing letters, another useful feature is the weekly updates section which details what recruits will experience for the upcoming week. In addition to providing some insight about their experience for the week, which also helps with topics for letter writing, this feature adds to what we know since recruits don’t get much time to explain what they are being trained on for that week during phone time.

Overall, I recommend Sandboxx for those purposes. Well done.

This has been such a wonderful way to connect with my boyfriend through his time in service. I highly recommend it for times where you can’t communicate through phone because of the tracking features. You can track letters you send and if they use the return stationery that is included you can see when they send you a letter back. No more checking the mailbox every day aimlessly!! Also you can include pictures very easily without having to print them out yourself if you were to hand write letters. The best part is being able to reread what you wrote them so you know after it is delivered what they are reading that night. No more relying on the very unreliable postal service either because this app uses fedex. Also the company is veteran owned so you know you are supporting a good business!! I will continue to use this for the rest of my boyfriends contract with the Air Force and recommend to everyone I come across!

My snail mail letters to my son in basic were getting jammed up in the USPS system and none of them had gotten to him by week two. I was beginning to freak out; I did not want my sailor recruit thinking his mama had forgotten him!! Then when I was online one day I saw an ad for this app and downloaded Sandboxx . The this app team had a letter delivered to my son within two days!! Forever grateful to have found such a valuable resource for keeping contact with my sailor recruit! Sandboxx is amazingly straightforward and easy to use, and best of all they even let you send a photo and daily motivation messages to your sailor/soldier/airman/marine/guardsman (they deliver to all branches!!) this app is also super affordable; I think $4 per letter, but they have bundles that bring the price down when you buy in bulk, which is helpful for lower income families who have to buy in bulk while they have the money before it’s gone. I’m pretty sure the developers of this app thought of everything!

So I got in contact with customer service about Sandboxx not working. All I got in return was some explanation about how they were sorry and they could update my loved ones info. At this point all I wanted was my money back. Morena customer service rep was nice, and then she was dodging my request for a refund by letting me know that she could change and update my loved ones info. My loved one “Morena” has her cell phone at this point. Not sure why you’d suggest that I’d keep using this crappy expensive app to continue to keep in touch. Snail mail was faster than using Sandboxx. Anyway when I finally asked her why she was ignoring my request for a refund she simply said, oh we don’t offer refunds. Folks, if you have loved ones that are joining the Air Force, Army, Navy, sabe your money. It’s so expensive to send a letter to your loved ones. Just send an old fashioned letter. It’ll get there faster and in the most cheapest of way. Sandboxx/company will offer no refund which in my eyes is stealing from their customers when Sandboxx doesn’t work. SAVE YOUR MONEY AND DONT USE Sandboxx.

All though they want you to share your link with friends and family members to earn free letters it 9s nothing more than a trick. When I did not receive my free letter and chatted with the support team they tell you of all kinds of “rules” they use not to give the promised letters. The “rules” are nowhere you can see them before you send your first letter. You follow the link you were sent write your letter and of course pay to send your first letter and then you don’t get your free letter. So 0f course you think it must be a mistake and contact the support team. They then send you a link to the “rules” we use to trick people out 0f their free letter page. They of course refuse to give you the free letter and just say oh maybe we will tell our tech team to add the rules to Sandboxx or something so others are not cheated out of their free letters or maybe we won’t so we can continue to take advantage of military families. I would absolutely not recommend anyone do business with a company that knowingly and willing takes advantage of its customers.

Absolutely disgusting way to do business!

Can’t find my son by name when I click on “start letter.” My son left for boot camp two days ago, so perhaps he isn’t in the system yet to write to. Fine. I will try again every day until I decide they aren’t going to put him in I guess. But my exploration of Sandboxx has been far from satisfying. There’s nothing that tells me how much letters cost, there’s no guidance as to how to use Sandboxx , and the “help” is only a messaging feature, there is no actual page of FAQs or a user’s guide. I don’t think I will trust it to make travel reservations either, because the test run I made on the travel tab was full of bugs. Tap departure date, get a calendar, choose date I want, then no way to return to the previous screen; it just stays on the calendar. How do I then go back to input the return date? But once when I tried I somehow managed to get both dates in, but I have no idea how, and I can’t do it again. Also, when I did get the dates in and searched for deals, it didn’t tell me what airline I was seeing deals for. Just seems like a junk app. Needs much more work. Most important: USER INSTRUCTIONS!!!

I wrote my boyfriend during his BCT at Ft. Sill and Sandboxx helped since it sends it next day, which I loved! However, once my boyfriend got to his AIT, which was at the same base, I wasn’t informed that my letters wouldn’t be sent next day until I messaged somebody why I couldn’t find my tracking. I paid $50 for 15 member credits that I can’t even get refunded or use. They should really let customers know prior to buying member credits if it will be sent next day or regular mail. Sandboxx isn’t clear exactly what battery’s they send to. They sent mail to my boyfriend’s battery during BCT, but don’t send to the same base, at a different battery up the street? Would have been nice to know before I wasted my money. Now I can’t even get my money back or even donate my credits to another soldiers family to write letters. They really need to work on the development for Sandboxx because they probably lose customers after recruits leave BCT.

As everyone says, great for getting letters to your loved ones, and they do have updates that they send; HOWEVER, if you miss the flash message and want to find out what your recruit is doing - good luck! I contacted them for help, and they didn’t seem read my question(s). All they did was resend an email from the previous week – NOT what I asked for! When I wrote back saying that they didn’t actually answer my question, and would they please do so, they blew it off completely! They were pretty easy questions... the first email was, “How can I find the information that they sent me on a flash about what he’s doing this coming week? I can’t find it anywhere on your app.” That’s when they sent the week-old email. In my reply, I added another question “When they go to Pendleton for training will they get letters?” Again, no answer. So much for caring about anything that doesn’t provide an income to this app!

Sandboxx is great but here is the one big thing that really frustrated me. The provided news and info, which is great, was always 1 or 2 weeks behind my son’s activities while in BMT at JBSA LACKLAND. There was no setting the I could change to get it in line with my son’s calendar which made it frustrating and less useful. It’s great for writing really quick letters when you’re too busy to sit down and write an “old-fashion” Hans written letter. I just wish that the developer will give you the opportunity to sync your child’s bmt arrival date with Sandboxx . For instance, my son graduated this past week and today I just got the info about my son and what he can expect during “Beast Week”. Excellent information but a day late and dollar short. If the developers ever fix Sandboxx where you can manually sync with your child’s calendar, this would make it an excellent app.

I received notice yesterday (Sunday) that I can send my recruit letters through this app. I thought I’d have to wait another week to receive a letter from him first to get his address, but the system already had his mailing address! I sent a letter that night (around 5pm) to him, and i don’t know if this was a fluke but it states my letter was printed and delivered today already. It’s noon Monday. I’m amazed at how efficient this system is. I’ll likely still send handwritten letters but I cannot believe how easy it was to send my letter. I’ll be on a roadtrip and it is so nice knowing when I’m on the road I’ll be able to send letters from wherever I am. The best part is that they send a letter with my return address to make it easier for him to reply. Knowing how time consuming boot camp is, that is a feature that really stood out to me. Sandboxx is wonderful.

Sandboxx allows you to be able to get in touch with your recruit ways sooner than regular mail. Once you find out what division your recruiters in you can write through Sandboxx and they will receive it like in two days versus you having to write a letter and then snail mail it through the USPS system. Those days in between or very crucial to your recruit because those extra days are days you could already be sending your recruit positivity and encouragement that otherwise they would still be waiting for. The other astronomical plus is your recruit gets a pre-addressed envelope as well as it already being stamped. You can’t make it easier for them. Especially when time is a rare commodity for them. You also can attach a photo or take one with your device. How awesome is that?

I just got all my boyfriends regular letters in the mail and each of them came in late (they all came in together the same day weeks after he sent them) and he was sad to see no return letters yet because postal service is really slow and he thought i was ignoring his letters so i had to find a faster way to let him know that his support team (me) was still here 100% and that i wasnt ignoring him i found Sandboxx and i was able to write and send him a letter it made me feel alot better and i hope that he gets it real soon so he knows im still here and always will be.... Sandboxx is a life saver ❤️ it also gives my phone a purpose since he left its been on 100% battery all day long since i cant text or call him regularly and so now my phone actually has a purpose again

I can truly say Sandboxx has been the most amazing part of my journey through Air Force Bootcamp with my son this being my first experience as a military mom it has kept me up to date and well informed on my sons day to day training during boot camp it has also educated me and my husband on things like how to salute different terminology that he is learning it has kept me in close contact with my son via letter writing and it just has given me a comfort I can’t explain I feel with Sandboxx I am just a letter away from speaking to him in the turn around time of one day delivery which is great and I truly appreciate that since the first four weeks of no contact was tremendously hard for me so with that being said this app receive a 5 star rating from me and my husband

Thank You this app

Alisa Edwards

Very frustrated! I bought a bundle of 20 letters so that my son could have a letter everyday since they say these letters are overnight delivery. I was happy at first because my first letter did get there next day, but now I have 3 outstanding letters. Its been 3 days and it doesn't look like my letters are going to be delivered today either. Everyone says the highlight of a recruits day is during mail call. This really upsets me knowing that my son isn't getting a letter every day like I was expecting. First of all when it comes out of Virginia why is it going to Maryland then Georgia before it even gets to Parris Island, S.C. Not Happy with this service at all! Especially since it cost me almost $60 for 20 letters.

PLEASE DO NOT!!.. SEND GIFT CARDS UNTILL YOU ARE ABOSOLUTEY SURE YOUR RECRUIT IS GETTING THIER LETTERS REGULARLY & EVEN THEN, BE VERY LEARY ABOUT SENDING GIFTS CARDS AT ALL, BECAUSE FOR "ANY REASON" THE LETTER IS NOT RECIEVED, YOUR MONEY WILL NOT BE REFUNDED !! SANDBOXX HAS A NO REFUNDS POLICY !! THEY MEAN "ABSOLUTELY" NO FUNDS NO MATTER WHAT THE REASON (wrong address, stolen, lost, not delivered) THE RECRUIT DIDN'T RECIEVE THEIR LETTER...Wow!! Semper Fi !!

PLEASE DO NOT!!.. SEND GIFT CARDS UNTILL YOU ARE ABOSOLUTEY SURE YOUR RECRUIT IS GETTING THIER LETTERS REGULARLY & EVEN THEN, BE VERY LEARY ABOUT SENDING GIFTS CARDS AT ALL, BECAUSE FOR "ANY REASON" THE LETTER IS NOT RECIEVED, YOUR MONEY WILL NOT BE REFUNDED !! SANDBOXX HAS A NO REFUNDS POLICY !! THEY MEAN "ABSOLUTELY" NO FUNDS NO MATTER WHAT THE REASON (wrong address, stolen, lost, not delivered) THE RECRUIT DIDN'T RECIEVE THEIR LETTER...Wow!! Semper Fi !!

From military vet to another. Sent 5 letters from Mom, Dad and sister. None of them arrived. Very disappointed in preying upon families who have their sons and daughters at very difficult training facilities who are longing for word from home, and pushing a letter providing AP with FEDEX for a letter that does not arrive to the military member. You all should be ashamed of yourselves. If you guarantee overnight delivery for a letter written prior to 1600 for next day delivery and it does not arrive you should give their money back. Never been more disappointed in a military vet owned company. v/r Marc Burd (USCG, Commander Retired)

Sandbox is a rip off. I live in Cookeville TN. I type a letter in the app, it gets sent NE to VA. Then it gets sent all the way west to Nashville TN. It sits there a bit then finally gets sent back east past me to SC. Why the heck don't they just send it from me in middle TN to SC????? Someone on thier end also decided to include a full page religious ad in with the recruits sandbox letter back to thier family. I think thats rather inappropriate to mess with someones mail. My recruit sent a letter to me on Sep 17, 2023. It went to Nashville and says out for delivery for 6 days now. Why is it out for delivdery for 6 days in Nashville when I don't live there???? All Sandbox does is make someone rich and give them access to our private correspondence. Never again.

I have emailed Sandbox twice regarding issues. I have sent 10 letters. Under letters sent, it says I have sent over 100. Why will they not fix this or at least respond to me?

Sandbox is not good. The price you pay to send a letter, and have it overnighted. I got notification from sandbox saying my letter had been delivered to my son at boot camp. Only to find out when I talked to him on the phone 6 days after that, that he has still not recieved my letter. In the meantime he wrote a letter to me after I had wrote the one to him, and we already recieved it in the mail. Sandbox sucks.

Not happy, I paid to have my letter overnighted on June 16th, It is now the 20th and my son still hasn't received it. Not good!

Their token system is false advertising. When they say '"Once your referral (must be a new user) signs up for Sandboxx, purchases a Letter credit and sends their first Letter, you both earn a Letter credit" what they mean is that you have to buy a letter too. So purchase 2 letters get 2 credits. Do they state it that simply? No. Scammers

Just doesn't work. Frequent crashes, eternal load times, clunky UI, can't set up a profile cause error, can't edit my boy's contact info cause error, and more. I just want to send my homie some love while he is in basic. I wish I could just send him an actual letter instead of fighting this app.

I was locked out of Sandboxx, when I got back in all of my tokens were gone! I would like them put back on my account! I had at least 8 of them!

Be warned not worth it!!! I spend 60 dollars for a package that included 12 tokens, newsletter and supportive quotes. Even paid xtra for a prepaid stamp so he could write back and he has not receive the letter I send yet. He is 6 weeks in. I contacted customer service and it was useless. NO RETURN POLICY!!!! They could only resend letter. So now I’m waiting to receive something from him to be able to confirm address. Also was advised I needed to add to cart the free newsletter and quotes into the cart that was included in my package when I send letter to be added which they don’t explain that as you are placing order.

Be warned is not worth buying a package!!!! Paid 60 dollars for 12 tokens, newsletters and motivation quotes which he has not received. Also even prepay a stamp. I contacted customer service and it was useless they wanted me to confirm address to resend letters. They have a no return policy. Then they explained I needed to add to cart the newsletter and quotes that said free before sending the letter to the cart so it could of added to the plan. which they don’t explain before hand to you before sending letter. But anyways he has not gotten letter so that was a waste of money.

Why am I getting text messages saying that someone wants me to send them letters. I haven’t spoken to this person in years and now I’m getting text messages saying they want to be contacted. Is this like an automated text or is this recruit actually asking for me to contact them

Not receiving letters that the recruit is sending As a response to the letters I sent him. I watch the tracking and it looks like it goes from Great Lakes to Washington DC to Vancouver back to Ill. I’m in Michigan should only take a couple days. Why this mess up?

I wrote three letters just got the last one Return to Sender from May 7th. Last time I'll use this piece of crap app

Don’t waste your $! I sent a letter 4 days ago and the tracking shows that it went from Arlington Va to DC. No where near the promise of next day delivery to Ft. Benning. Very disappointed!

I'm so very frustrated! I have sent 3 letters and paid 40.00 for inspirational messages and after 8 days he still hasn't received anything. I could have walked the letters there! I tracked them and the first one mailed on Feb. 14 is headed to Washington DC and he is in IL. Of course there is no one to talk to about this so I sit here and stew. They tell you how important it is to stay in touch, and I totally agree thats why i was more than willing to spend the money for what? I'm glad i didnt send gift cards. I'm angry, can you tell? I'm a grandma who would do anything for my grandson and now I'm stuck with no answers. This truly sucks!

My Daughter has received 2 of the 10 I’ve sent, my Mom has had the same issue using this app. However people sending standard letters are getting them to her without trouble. There is no way to reach anyone at Sandboxx. At $4 a letter, it sure would be nice for the letters to get there more than 20% of the time. Don’t use the app!!!

Almost every day, I try to open the app to write a letter and nothing happens. If I am persistent, I may get into it eventually, but it’s really frustrating that most of the time, I can’t open the app. Why is this?