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⚠️ Most reported problems ⚠️

Something else
81.3%

Not working
9.4%

Connection
6.3%

Account
3.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Sandboxx Problems 😠👌🔥

- No control over who uses morale booster credits

- Message failed to send the first time

- Used two credits when sending message twice

  26 Reported Issues: 😵🆘🛟🚨📢

Pablo Ruiz
2023-07-23

I get an error message with the word letter inside brackets.

MR. Evans
2023-06-25

Rate limit exceeded try again in a few mins.

K Crutchfield
2023-01-21

This app apparently doesn't work on weekends or holidays, although it doesn't tell you that when you sign up. I bought a package to send letters to my son who is in BMT at Lackland - so far, I've only managed to get one letter to send, I have no clue if it actually made it to him, and there is no explanation for letters not sending or staying "in processing" for days in the FAQ's or website. There is no live chat or even chatbot feature for troubleshooting reasons that letters "don't go through" or "problems sending letter." You just get an error message that there was "a problem sending your letter." I'm telling the Grandmas, Aunts and friends to save their money and just send mail the good ol' fashion way - through the U.S. Post Office.

Michael Serrano
2022-11-14

App keeps saying T2 is cancelling. Retry

Joyce Ball
2022-11-07

I sent my letter earlier today, but it’s saying “pending shipment “. In previous letters I’ve sent, I’ve never noticed this before. What does this mean? Thank you

J Eatmo
2022-11-06

I'm trying to send a letter and I'm getting an error message and it won't send. Please help.

Gretchen L Keith
2022-11-01

Refuses to send a letter after changing the address of my soldier from Fort Jackson to Fort Lee. Keeps saying that there is a problem sending my letter. Also unable to find out how to send a PX card. Perhaps that is no longer an option?

Kevin Moore
2022-10-18

Will not send letter. Says there is an error. Have tried numerous times over the last 2 days. Then only saves half of the letter.

Libby Miller
2022-10-14

Getting error message 'letter 12' and it won't send

Bau Bui
2022-07-28

The app stops working. It shows s2 and cancelling errors

Tia M Mitchell
2022-07-28

It took all my info away and it says s2 is cancelling,, I can't see my letter or what I receive I can only see travel, shop and news

Tia M Mitchell
2022-07-28

It took all my info away and it says s2 is cancelling,, I can't see my letter or what I receive I can only see travel, shop and news

Kelly
2022-07-24

I am unable to read the weekly update about basic training. It only shows half the page and won’t let me turn it sideways to see it all. What’s up?

Leslie Brumfield
2022-05-31

It just spins and spins, I finally get to the letter and try to send and it just spins and spins - keeps saying loading.

Brenda Griffin
2022-05-31

I've been trying to send a letter for 5 Days! I've counted on sandboxx since day 1 and for any news etc. And now I'm worried I've waited so late cause they get it sooner now he won't get my letter thru p.o. and I really need him to get this letter. Help!

Jennifer
2022-05-30

The app has not been working for 2 days, over Memorial Day weekend of times when it would be a great opportunity to tell my candidate how proud I am of them to want to serve. I hope it is fixed soon.

Novemba
2022-05-30

Have been trying to send a letter for 2 days. I can't got send, it just spins and spins

Mandy
2022-05-30

When I open the app it's blank with a spinning wheel. I have tried it on 2 different phones and get the same thing

Jose A Nieves
2022-05-29

Wrote letter but app is not working.. when hit NEXT in order to send letter it stays "loading".. please help

Sharon Wolf
2022-05-29

I have written a letter and the screen and it says it is loading but the little circle has been going around for over an hour

Brenda Leverette
2022-05-29

It's said authorization missing and now started yesterday I have a circle not spinning

Kris
2022-05-28

It's not opening. It's just a blank page with a circle spinning

Sarah R Turpin
2022-05-27

I can open the app and get to the news section and the travel section. I am unable to open my profile or write a letter. I get the rotating red circle endlessly. I am also able to open "shop" and access the drop down menu from the three lines. When I click on write a letter from there I am sent to an error screen that indicates the web page cannot be open because of "net::ERR_UNKNOWN_URL_SCHEME"

Haley Carlisle
2022-05-27

It says I'm missing authorization. I have 2 days left to send a letter to my trainee...how can I fix this quickly?

Laurel S Neustadter
2022-05-27

It says Authorization Missing. I have an android.

Heather Schraeder
2022-05-26

It says authorization missing. What can I do to fix it?

Showing 1-26 of 26

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About this app

Whether you want to purchase military apparel for yourself or set up a daily mail send for your recruit, the this app Shop stocks a wide variety of recruit and supporter centric products that are sure to delight your recruit’s entire support system. Love Sandboxx ? Rate us!  Your essential source of news from within the military space, this app News brings you a wealth of information to stay up to date on the ever evolving world of military life.  Covering news to lifestyle to military affairs, the this app Editorial team brings decades of real life experience and education straight to your phone.  Get access to base specific training updates from within Sandboxx as your recruit progresses through basic training.  Stay up to date on your recruit as they progress through basic training.  Check out this app News to stay up to date with all that’s going on in the military space.  Refer friends and family to earn free Letters and ensure your service member can receive even more mail.  Grab some additional stamps, newsletters or motivation to mail your recruit in the this app Shop or book your graduation trip with this app Travel.  Developed by veterans with decades of service, our mission is to support service members and their supporters throughout their military journey.  We physically print your mail, include return stationery, provide tracking and overnight it to your recruit at any recruiting base.  The easiest way to send letters to basic training or overseas.  With over 6 million letters sent to date, we have revolutionized the way you think of supporting your service member.  Sending letters to basic training and beyond has never been easier.  A fully digital letter writing experience, overnight shipping, tracking and the option to add gift cards makes this app the ultimate supporter tool.  With this app, we’ve got you covered for all your basic training needs.  With a growing community of over 1 million this app users, we are continuing to build more products to help.