Contact Microsoft SwiftKey AI Keyboard Support

I have had this app just about a year now. Having the ability to swipe and not chicken peck on a cellphone to send text and email is huge, but some basic features on this app are inconsistent and worse than earlier versions or similar apps (hard to know switching from Droid to Apple). For instance, as others have mentioned, it completely forgets previous frequently used words not even suggesting them, instead inputs words I have never used or selected. Where do they come from? I have never heard or seen anyone use this crazy/foreign/ dated language. It does not appear to be improving with usage, as I thought was implied. And to the above point, I use similar language frequently and I don't know why I often have to repeatedly correct it from crazy words I never use. Why isn't it improving? Next, when I begin typing a word or compete a word and it offers a suggestion and I choose that word from the suggestion box it does not input it but leaves the few letters I typed and enters a space after the incomplete word, or just enters a space after the wrong word. I have to go back and select the word again or completely type the word myself. What's the use in suggestions then? I am growing increasingly frustrated with this app and beginning to question if chicken pecking might be faster and more hassle-free.

I had a keyboard that swyped better than this one until it continuously froze. It guessed my words accurately and didn't change my typed words after a second time. This app is a let down, the amount of times I have to retype a word because it wants to supply a different word is ridiculous. I've had this keyboard for a few months because it's the only option aside from manually typing like everyone else, but it still feels like a waste of time. I give it two stars since it still cuts down the amount of time I could've spent putting in the text individually, but there have been a number of times that I spent more time trying to get this keyboard to work and I doubled the time that should've been non existent. Really disappointed. My expectations were too high, I guess because the other keyboard put in the word I needed and I didn't have to be so concise, on the other hand, when I am annoyingly concise with running my thumb across letters to be accurate, the keyboard doesn't pick up the word 🙄 this rating has a third of the original words, I had to delete the other two thirds and retype them. I continue to look for another keyboard that's accurate and efficient. If they update this one , that would be nice (:

So I think I have had swift key since the iPhone 6 came out so definitely a long time and I loved it no complaints up until now. I downloaded it originally because of the swipe feature which of course is amazing. But lately for the last couple months there has been a bug or something making the keyboard not function as well as before. Now when I swipe text the keyboard goes up and down slightly and when that happens if I'm in the middle of a word the swipe will cancel and I have to do it again. Also it is just so slow. You know how your phone acts soooooooo slow right before it's about to die? That's how this keyboard is like even with full battery. It's just so annoying because I downloaded this so it can be easier to text but it's been awful lately. I didn't say anything a couple months again because things happen and break but eventually theres a new update with bug fixes. This has not yet happened and I am disappointed. I'm gonna look for another keyboard use that wont cause me these issues. I really hope you guys get it together soon! Would love to use again and provide a good review when it functions well