Contact PreSonus Universal Control Support
Company Name: PreSonus Audio Electronics, Inc.
About: We invented mixer control via iPad®. Since then, millions of events, concerts,
and studio sessions have been mixed remotely thanks to our boundary-pushing
engineers.
PreSonus Universal Control Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PreSonus Audio Electronics, Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit UC Surface Website
Privacy Policy: https://www.presonus.com/en-US/privacy-policy.html
Developer: PreSonus Audio Electronics, Inc.
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3 Most reported problems 😔💔
Don’t say iPhone compatible if not iPhone compatible
by SubsplashCanDoBetter
The latest version of this app says it is compatible with my iPhone. I installed it looking forward to using some limited functionality as soon as I connect it says that my device is not supported. If you’re not gonna support iPhone, don’t say you support iPhone. The previous versions did not say they supported iPhone and you had to have an iPad in order to use them. Tech support answer is don’t use an iPhone. that is the most ridiculous answer that they could give. Lazy. Unhelpful. Incompetent. Somebody should lose their job over this level of stupidity.
Please update firmware for more flexibility
by Solo-bration
Looks nice but needs work... I want to use my Studio 1810 to playback multi tracks from an iPad DAW called Multitracker. In order to use 1810 Outputs 3-8, I need to turn on Mixer Bypass which is only available in the Mac or PC version of this app. This iPad version will only connect to the 1810 interface via WiFi (when the interface is connected via USB to a laptop running the same app. Once powered down the 1810 forgets this preference. I understand that this app is purely a WiFi controller and not an actual DAW, but I need a way to Bypass Mixer from the iPad (to give the 1810 basic I/O functions, ie. operate as a stand-alone Class Compliant USB Interface as advertised). Thanks!
iPhone not supported.
by SuitmanX
I don’t really care about hardware when it comes to mixers. I can make anything sound great. Now, it’s all about the software and how easy it is to use. I work with a few local bands that don’t/can’t have a regular sound guy, so ease of use for them is more important than me. I can’t even begin to recommend anything from Presonus as I can’t access the mixer on my phone, and as others have said the iPad mini doesn’t work either. I can understand the phone not being compatible, it should be though, but an iPad mini? I have a feeling my review will stay at 1 star.
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