Zoho Mail - Email and Calendar Reviews

by Su Dokai

If my email dashboard looked like theirs I’d be a lot closer to being satisfied. This is the most nitpicking, exhausting service I’ve ever seen. Zoho can boast they provide lots of options and control because if the user doesn’t create it, it doesn’t exist right, down to basic expectations. You’ll spend hours searching for emails and content. I get alerts on my phone from senders and can’t find the emails in Zoho. Add diff email accounts and Zoho automatically names them all the same as your primary. I must constantly check to make sure Zoho is sending or giving exactly the info I wanted including time zone. Imagine getting reminders from a clock in a diff time zone. Mine were 12 hrs. late. There’s no integration with calendars, tasks, or reminders. I can’t make changes from the email dashboard. Instead, I have to login into the admin dashboard. There are always lots of icons and arrows to hidden icons everywhere, blocking my view and placed where it doesn’t make sense. In short, this is like buying a car and if you don’t say it needs an engine, 4 tires, front and rear seats, windows, doors, and a gas tank then you get only a chassis with options. What are your options? Everything you expect to already be in a car. So, if you want to fail or spend hours searching or creating your own email service from scratch, then Zoho is perfect for you.

by Gigi72

Update: Zoho support responded but haven’t fixed issue. Going on 18 hours, now, of not being able to do anything with ZohoMail. Tomorrow I’m looking for a new provider if this issue isn’t fixed by then. Up til now, I’ve been pretty happy with Zoho but this is unacceptable! If you want to use Zoho for private email, it may not be an issue. But, to run a business and rely on Zoho? Better look at all options before deciding. In the past week, there are at least 2 others who wrote reviews here about this same problem. Something is up with Zoho!

Have been using Zoho Mail for my business for several months without any issue. For the past 8 hours, I have not been able to sign on to Zoho Mail or Zoho Campaigns using the phone apps. Reinstalling ZohoMail did not resolve the problem. My account can be accessed using the phone’s Safari browser. No other apps on my phone are having problems. The issue appears to be with Zoho Accounts login process for the apps. I reported this problem several hours ago & have not gotten a response from Zoho support. This needs to be fixed ASAP or I will have to investigate moving my domain to a new email provider.

by Dnjdjxdh

Since I can’t seem to get my zoho account working via the iOS email widget, I’ve had to resort to this awful app. The entire screen jitters as you type a message and is infuriating. When I copy an email address into the address bar that already has another address, it tells me that the address isn’t valid. When you switch to another app or, heaven forbid, answer a call while writing an email, forget about it. It’s gone. When you switch back it goes back to your inbox without even saving a draft. It’s 2019. An email app should be able to keep itself running in the background. On top of all that it’s quite sluggish. To the point that just deleting emails is a chore.

by UpState Painter

Sending with attachments is exasperating. Either it doesn’t bother to send the mail...or does and doesn’t record the sent email leaving me guessing did it or didn’t it, so I resend...then eventually go to another mail client asking the recipient if they received my emails, (so very smooth and professional).

OR, and this is beyond irritating to both me for the amount of time I waste, and the recipients who end up with a pile of emails to wade thru....Zoho refuses to send emails with attachments in either the order attached, or duplicates an attachment during the sending while leaving off one, yet it is clear on my copy that I sent what I needed to send and Zoho Mail was the one who screwed up. So, in the end, when two emails would have sufficed for nine attachments, by the time I monkeyed around trying to figure out just how much this program could handle sending, three - no, two - no, ah, it must be one. S#1t, each attachment must be sent alone with the description. Lovely.

For a long time this mail client has been an exercise in frustration for me, both in the difficulty in using as well as attempting to follow the online “help”. When initially setting up several years ago I needed to ask my son who has two degrees from MIT in Computers and is a successful software engineer. Even he found the whole setup convoluted and confusing.

by Monty Proton

I’ve used two free email accounts, one for several years and the other for about two. During the past several months the older one has received notices of someone other than myself logging in even though I change the strong password frequently. The newer one sends duplicate mails and can’t log in to Apple Mail properly nor on my BlackBerry.

Though the newer account would log in here, it would not send nor receive properly sometimes and archived mail could not be found. Hence I’m migrating all contacts out of those accounts in order to move on, and ZohoMail was the last straw.

The webmail works fine except for the strange notices, but zoho has changed their privacy policy to one less user friendly in the past year or two so I’m outta here.

by Ilober

For the most part ZohoMail works well, fairly basic and fits my needs. I have only been using it for a few days and these are two items that need fix or improvement:

1. When an email body is long, like a newsletter, it’s truncated with a “see more” link at bottom. However, when clicking this link to read the rest of the email, the resulting text is so tiny it’s impossible to read.

2. In the Inbox (or other) list view, instead of saying “Me” it should show my name or nickname. I have several email addresses coming into the same inbox and always seeing “Me” doesn’t help distinguish which “me.”

by Guntherpea

I’ve used Zoho for years; I appreciate the services; I choose it over other services. I’ve even read before that Zoho data collection is lower than others (obviously Google...!) But here on iOS you collect ALL the things and link it to the user. This just isn’t necessary; and as many people are learning is anti-consumer. I’m not leaving yet, but I’ll be studying and researching alternatives.

UPDATE: Thanks, Developer(s) for the response and for the link to your Privacy Policy. I’ve read the entire thing now and it doesn’t answer my questions and concerns. Ultimately, my question is how will your Privacy Policy, practices, and data collection keep you competitive with the likes of Protonmail, Tutanota, Edison Mail, or even the default Apple Mail? They all collect MUCH less data than you, leading me to believe you’re collecting more than is actually needed to run a decent email app.

Again, I do enjoy Zoho products and services. And I’ve been glad I chose it over Google however many years ago. The industry is moving and I’m hoping Zoho is able to move with it.

by HizEmpress

ZohoMail is great allowing you to log into multiple accounts something I haven’t been able to do on a desktop without logging out of one account into the other. It’s frustrating when you have a personal account and a general business account to monitor. Zoho do offer a lot of great apps within its platform which is great to integrate in your business. The downside is the minimum storage for emails & cost to increase the capacity which isn’t an issue with the likes of competitors. Also, the annual cost to add additional emails addresses gets costly. Minus those inconveniences there’s a lot to like when running a business.

by Disciple_feet

Zoho has a lot going for them and their users. Like many have said, Zoho is a better service for businesses than other competitors. Like any tech service you will run into problems and bugs, but Zoho has been very responsive and quick to help me through the issues that have arisen. ZohoMail still has a couple tiny issues here and there, but it’s functional. It does what it’s supposed to. I’ve used Zoho for a couple years or more now and I have no plans of changing that for years to come (hoping)! Keep up the good work, Zoho.

by Shamrock77!

It’s good except contacts that you add doesn’t show up on ZohoMail like it does on a computer only those show up in app who emailed you or you emailed them.

The contact button below in ZohoMail should take the user to the dedicated Address Book not just people who email you the most.

It’s annoying as I will have to go on a computer anytime I’d want to retrieve a phone number or any other info I’ve saved

by Goromo

ZohoMail works great except for one thing. I want to send the same email to a number of email addresses—not as a “group” where people join or unsubscribe, but simply to send individual emails to a lot of people at once. So I copy all the emails in proper format and paste them in the BCC. When I use the full Zoho website from a computer they are sent with no problem. But when I do the same thing using the Zoho iOS app, it says all these emails are an “invalid email address”. So I have to wait until I get to a computer to send emails with multiple BCC addresses. Please enable ZohoMail to do the same thing.

by Kickbuttzoho

The email folders are great and love that there are so many features. I just started using ZoHo and it has been one day so hope to post more reviews as I learn more.

The calendar invites show as a feed in your chat. However, there is no email notification that prompts you to accept or decline the invite. Having invites automatically go into your calendar to accept or decline does not prompt you that there’s a new event.

Please fix this feature to notify you in you inbox that a calendar event is created and needs your response to help identify new calendar invites versus your own agenda.

by ArtogantBastard

Best email service ever. I have yahoo and google there’s so much spam/junk ads from things I am not even remotely familiar or interested in. It’s mostly gmail. I spend more time unsubscribing to things i have no clue about than getting an actual email I care to or need to see. Not anymore with Zoho it’s only things I have given permission or my email to. Zoho’s my go to email service the rest are basically linking Facebook accounts etc.. my google has over 8,000 emails from the last 2-3 months. I’m rambling but zoho will keep u safe from all sorts of unwanted crap!

by TiaJack03

I have to say my experience with customer service has been phenomenal and refreshing. I had an issue with ZohoMail restarting when I was working on drafts and when I tried to reply to emails. When I notified customer service I expected an auto generated response. Instead, I received an acknowledgement of the issues, updates that it was being worked on, and a final email advising that the issue had been identified and ZohoMail had been updated. I was utterly shocked! I had no idea that this level of customer service still existed. I can honestly say I’ll be a lifetime customer.

by Tech•know•logist

Quite the advance stellar email compare to other lame bot-snooping providers transmitting & adding incognito uninviting extras we never opt for that is such a electronic digital violation happening daily to innocent users in this millennial internet web landscape inspired supposedly for personal privacy of confidential matters notably a federal offense in the postal service especially authorize surveillance with breaches of Tele-markers, Hackers, Govt., Corporations, and ThirdParty collusion. Our mobile devices deserve innovative digital protection against unconstitutional electronic trespass, surveillance, solicitations, and violations of our freedom & liberty of pursuit of happiness in home, work, online, and DIGITIZED information like a WALLET & PURSE!!

by Jclark1706

I have been an MSN user for 20 years and was fed up with all my SPAM. I searched for a new email app to use. Zoho was rated high in my search as a free email. I have been well pleased. I had a couple of tech questions when were answered promptly and accurately.
I did find that rather than merge my MSN to Zoho I have a forward rule on important messages. After using Zoho for 90 days have yet to receive my first SPAM. I also like the Newsletter feature which auto separates my subscriptions.

by Abraham, F

I have been using Zoho services for over 2years now and the value they bring is unbelievable. I begin as a true startup and now we are growing as a company and they provide the tools needed. Although there are A LOT of different services offered, at first it feels overbearing for a new guy. But believe me you become grateful overtime. What really brought me here is to provide my feedback on the Zoho mail app, simply phenomenal! I just hope Zoho does not become complacent. But as of now, the best system and app for ANY business person.

by Deepfried3ric

I’ve used many email clients over the years on many platforms. This is one of the best I have seen in terms of cohesion, usability, stability and functionality. I actually only use the email portions of the software and it has me thinking I should check out the other features. I just don’t really need them. But based just on the email, I’d imagine the rest of the system is just as good. This is a well done app the developers should be proud of.

by St.Auggie.Doggie

I had the same Yahoo small business (read: paid) email account for over 14 years and resisted switching for years. I finally did and wish I’d done it much, much sooner...

Yahoo was impossible to deal with at the end. I was paying over $20 monthly and they began piling ads into my email list which was infuriating... ya know, since I was already paying. And when things weren’t working, it was virtually impossible to ever get ahold of any sort of customer service. With Zoho, they wrote me back in 24 hours. I now pay $7 a month for the top of the line pro account and, guess what, no ads!

Side note: I downloaded all my old emails to a hard drive using Thunderbird. Look into it if you need to escape but are worried about losing your backlog of emails.

by EddiemDiaz

I was a Gmail user from 2004 until now that I dare to switch and left behind Gmail for Zoho mail, what a difference, now I don’t receive spam emails, my inbox is clean and I switched all my accounts and notifications to Zoho mail.

I am amazed with the product and the most important everything that I need is easy to do and configure, I can find any setup on the Zoho help or web site.

Thank you Zoho Team.

by CardSharkPro

Constantly shows deleted emails from last session; support is handled by bots andnot humans; whenever you get through to support you can tell machines are parsing the email because if you use college-level phrasing you get replies that make no sense, therefore, either it is AI doing the suport or third graders in some foreign country. Avoid this product for secure email; it has more holes than Swiss cheese and the interface is clunky and cumbersome in a Fisher Price kind of way. Read the developer responses; almost none of them address the issues. Fake tech support from another generic Big Tech company. The last dev response said something about my photos being safe - I SAID NOTHING ABOUT PHOTOS!!!!!!!!!!!

by IllApparatus77

Very visually appealing interface but just fails in lots of big ways.

Send an email with two attachments and chances are only one of them will deliver, maybe neither.

This has made me look stupid more than a few times.

Next is the randomness of disappearing emails. I get a notification about a new email and I open up ZohoMail to read the email and it’s not in my inbox????

This almost cost me a job offer because the company had an issue and needed my immediate response. Well that email came through and for some reason went to the notification folder. I had no idea it was there. Luckily I found it just in time to clear things up.

Really important emails are being sent to folders that I didn’t want them to. Not good when I don’t have the time to dig through random folders and toggle different views just to pull up an unread email.

Then to top it all off ZohoMail will just freeze up and crash.

Update: Now ZohoMail is not displaying the number of new emails on the icon.

by Wawa Coffee Addict

ZohoMail use to work just as you would expect an email app to work; customizable workspace, sleek and straightforward design, etc.

However, since I have updated to the latest version of iOS, I can’t reply to any emails. The emails come into the appropriate Inbox, I can read them, but as soon as I hit Reply or Forward, I can not type into the body of the email. The keyboard is there, but it just stalls and freezes. I have re-downloaded ZohoMail , but I still have the same issue.

by Rbl00

Zoho Email Service is top notch, I’ve been using it for over a year and it works great.

The Zoho Mail Client is good and works fine as a client. The only issue I Have found so far is on the iPad when deleting an email. After viewing the email and deleting it you are left still viewing the deleted email. You have to manually select the next email to view. Seems like a small gripe but it bugs me to no end, so much so that I fund myself using ZohoMail less and less. Fix this one issue and I’ll be back to using it full time.

by Paliloa7

ZohoMail crashes on me at least once a day. I’ve even rebooted my phone to see if it gets fixed. Annoying to say the least.

Update: the support staff for zoho is exceptional and for that I’m changing my review from 2 to 4 stars. Will change to 5 stars when the calendar app has easier sharing options and more view options.

Thanks for your great customer support!

by ArshadVayani

I had an issue regarding marking complete folder as and developers were quick to respond and suggested me a way to resolve this issue. ZohoMail definitely deserve 5 stars because of its simplicity, stability and support.

I have issues in filtering spam with zoho. Since I am a gmail user which automatically filter spam so if zoho could provide any comparable automatic filter then zoho can easily beat gmail.

by Electricjared

ZohoMail is amazing, easy to use, beautiful, and it just works. Wouldn’t be able to function without it!

****Please fix the issue where I can’t copy/paste any text. I’m using an iPhone XR and when I highlight text to copy it, the little black buttons appear above the text. They then disappear 0.5sec later and I can’t ever hit them. This is a little frustrating for sending links on mobile (flat out can’t do it currently). Everything else is perfect!****

I wasn’t sure how else to contact the devs to report this issue.

Edit: thank you very much for the response! I wasn’t able to find this email anywhere, so maybe you can add it somewhere more accessible? Thanks again!!