Contact Zoho Mail Support

by Su Dokai

If my email dashboard looked like theirs I’d be a lot closer to being satisfied. This is the most nitpicking, exhausting service I’ve ever seen. Zoho can boast they provide lots of options and control because if the user doesn’t create it, it doesn’t exist right, down to basic expectations. You’ll spend hours searching for emails and content. I get alerts on my phone from senders and can’t find the emails in Zoho. Add diff email accounts and Zoho automatically names them all the same as your primary. I must constantly check to make sure Zoho is sending or giving exactly the info I wanted including time zone. Imagine getting reminders from a clock in a diff time zone. Mine were 12 hrs. late. There’s no integration with calendars, tasks, or reminders. I can’t make changes from the email dashboard. Instead, I have to login into the admin dashboard. There are always lots of icons and arrows to hidden icons everywhere, blocking my view and placed where it doesn’t make sense. In short, this is like buying a car and if you don’t say it needs an engine, 4 tires, front and rear seats, windows, doors, and a gas tank then you get only a chassis with options. What are your options? Everything you expect to already be in a car. So, if you want to fail or spend hours searching or creating your own email service from scratch, then Zoho is perfect for you.

by UpState Painter

Sending with attachments is exasperating. Either it doesn’t bother to send the mail...or does and doesn’t record the sent email leaving me guessing did it or didn’t it, so I resend...then eventually go to another mail client asking the recipient if they received my emails, (so very smooth and professional).

OR, and this is beyond irritating to both me for the amount of time I waste, and the recipients who end up with a pile of emails to wade thru....Zoho refuses to send emails with attachments in either the order attached, or duplicates an attachment during the sending while leaving off one, yet it is clear on my copy that I sent what I needed to send and Zoho Mail was the one who screwed up. So, in the end, when two emails would have sufficed for nine attachments, by the time I monkeyed around trying to figure out just how much this program could handle sending, three - no, two - no, ah, it must be one. S#1t, each attachment must be sent alone with the description. Lovely.

For a long time this mail client has been an exercise in frustration for me, both in the difficulty in using as well as attempting to follow the online “help”. When initially setting up several years ago I needed to ask my son who has two degrees from MIT in Computers and is a successful software engineer. Even he found the whole setup convoluted and confusing.

by Gigi72

Update: Zoho support responded but haven’t fixed issue. Going on 18 hours, now, of not being able to do anything with this app. Tomorrow I’m looking for a new provider if this issue isn’t fixed by then. Up til now, I’ve been pretty happy with Zoho but this is unacceptable! If you want to use Zoho for private email, it may not be an issue. But, to run a business and rely on Zoho? Better look at all options before deciding. In the past week, there are at least 2 others who wrote reviews here about this same problem. Something is up with Zoho!

Have been using Zoho Mail for my business for several months without any issue. For the past 8 hours, I have not been able to sign on to Zoho Mail or Zoho Campaigns using the phone apps. Reinstalling the app did not resolve the problem. My account can be accessed using the phone’s Safari browser. No other apps on my phone are having problems. The issue appears to be with Zoho Accounts login process for the apps. I reported this problem several hours ago & have not gotten a response from Zoho support. This needs to be fixed ASAP or I will have to investigate moving my domain to a new email provider.