Contact Included Health Support

My company provides this service as one of the benefits. And this is absolutely the worst service I have ever experienced. Specially if you are part of this service through as benefit. I asked them for a physician recommendation with my insurance information attached and stop they got me an appointment with a provider that was not covered through my insurance. I had to pay out of my pocket for annual checkups because they messed it up. The time when I asked for a dermatologist recommendation they suggested a provider that was not accepting patients for problem I had. When I reported that back to them they outright just refused to accept this. Do not take this service for your employees if u want to help them as benefits.

App does not work, it crashes. It crashed when I requested to do the appointment and after that I haven’t been able to login. The forgot password option does nothing. I have called the phone service and they are very kind but informal, I was supposed to get a call back from the representative working in my case after waiting for a week, I called and they recommended the physician that is closest to my home which is not good and was the reason to request Grand Rounds service. I wasted a lot of time with the app and calling for nothing.

Tested positive for COVID in person this morning but the facility won’t treat people until you set up an appointment (next day) so came home and chatted with Grand Rounds. Person was nice said she would get clinician to call me. 7 hours later she called and left voicemail. Worthless app and company for urgent medical needs. But they do give helpful videos and self help support in the form of preventive health and such. But for COVID or strep or injury it’s go to emergency room and don’t waste your time with this app. Better to just sit down at emergency room