Cleveland Clinic Express Care Reviews

by DenisePB

Last night I waited 3 hours online ( 28 patients before me) for Dr. Donita Diamond. My husband has been coughing a lot so I thought it was a good idea to use the online services first instead of going out of the house with all this pandemic that is happening all around us. After waiting for such a long time the Doctor dropped the call. Even when they ask you to include your telephone number in case they need to call you, the doctor didn’t even call back. Even when I totally understand how overwhelming most be for doctors to try to help so many people specially during this crazy times we all are leaving right now, they should not drop calls on those waiting. Not getting back to those waiting at lease with a call or an email it make the whole experience even worse.

by PRgirlzzzz

My first experience started at 8:30a waited One hour to get ‘not able to connect’ from the Nurse Practitioner, waited again another 20 minutes to do an actual consultation but come to find out they could not prescribe to someone in FL, WHAT? - doesn’t ClevelandClinicExpressCare route to the correct people on the other end? My profile clearly stated my location and address, Not from my experience, I tried 3 more times but this time under my reason for consult I put in parentheses FL patient got declined several times, not licensed to treat a FL Patient.

One or 2 medical staff available at any given time with a huge list of Offline people, disappointed! All I needed was an anti-inflammatory for the excruciating pain I’m going through.

by Brivideo

Needed a doctors note to get back to work (sinus troubles) stating I wasn’t Covid compromised. Was sent to this service and was charged $55 for a 10+ min for a face time with an out of state doctor that I was transferred to. Was prescribed nothing but was told to take two days off. Well somewhere down the line there was an issue sending me the note and after a week of administrative Hell to get them to send an email I finally got it while missing days of work (unpaid) the entire time. Obnoxious in of itself but now I’m being hit with a surprise $226 bill for that same session because my insurance wouldn’t cover it. Lawyer tells me it would cost more to fight than to just pay. That’s an expensive email friends.

by Feeling Bad Too Bad

Years ago I swore to never use an on-line doctor visit again. Today I broke my promise and used on on-line appointment, mainly due to being unable to get a ptimary care appointment and my reluctance to visit an urgent care with the COVID pandemic in full bloom.

After completing the pre on-line questionnaire, the physician asked for information on many of the questions responded to in the questionnaire. After responding to his questions I sensed I was wasting both my time and his time. I believe the doctor assumed something viral was the issue, while I was thinking something else that I have a long history and experience dealing with.

Lastly, the pre on-line questionnaire is rather straightforward, although I suspect the doctor was not seeing exactly how I responded. Also the billing information needs work. It asks if you have insurance and then gives a limited number of insurance providers requesting the name of the insurance company. If you responded that your insurance company isn’t listed there is no option to write-in your insurance company, and than proceeds to inform the costs of the visit will be billed to your credit card, with no option to go back and revisit the listed insurance companies.

I’m back to never wanting to use the on-line process again.
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by Mamawitthetooz

While waiting my turn for my 4yr old daughter who randomly spiked a 102 fever at midnight, I decided to try ClevelandClinicExpressCare to save myself some waiting time and gas but while filling out All our information I find out there’s no insurance option other than BCBS, CCF employee, or medical mutual... Um what?? Why? And then they want you to pay a $49 copay!? I don’t even have a copay w my insurance for office or emergency visits. ClevelandClinicExpressCare makes no sense without being able to enter your own insurance information, especially seeing as CCF accepts a wide range of insurances! I’d love to use ClevelandClinicExpressCare because I have 4 children, Please add more insurance options to match the list of those accepted by CCF so more people can use ClevelandClinicExpressCare without being charged an arm!

by 100sb

Although I was able to use Cleveland clinic express care it was a challenge because to answer the questions I had to double tap with three fingers in order to make the screen larger. This was a bit of a challenge mostly because I have to use my finger to move the magnifying bar across the page in order to read the questions this is not something I feel I should have to do in order to use Express Care there should be an option to make the prints not only bolder and darker but bigger so that low vision users will have the same accessibility as fully cited users. Those who are totally blind can use voice over I am in the gray area where I don’t see really well and have enough usable vision to use it but not use it the application affectively please I urge you to make changes to make this accessible for everybody who uses it thank you

by PicassoOhio

This is a great option if you have a sore throat or sinus infection, something like that. You can see the doctor from the comfort of your own home… He even had me hold the camera up to my mouth so I could say awwww and he can look at my throat. The only thing I would comment on is that it gives you a choice of physicians and if the wait time is shorter with somebody else they come on and tell you that and ask if you want to switch to the other doctor. When I switch to the other doctor I had to put in all of my symptoms and information all over again so I’m not sure it was shorter I doing that. If you could switch to another doctor without having to input your information again, it would be helpful. Thanks for this great option. Much better than sitting in the waiting room forAn hour and a half with sick people all Around you

by KatDawg77

I rare a 4 bc it will help only for a short term solution. The doctor was not Cleveland clinic physician which I assumed he would be. He prescribed me medicine for only 1 month until I see my primary care physician. I tried that last summer and Cleveland clinic said my guy wasn’t open for scheduling when I tried to make a well check up. I want to be able to pick my provider and that means I try to avoid names that aren’t as American fashioned bc the language barrier for emotional bed aide manner was lacking in past experiences.

Therefore I feel like I only found a 1 month solution to my anxiety. At least I’ll know if his meds will work well when and if I find my primary care doctor.

by Nrp Ohio

I was able to easily log on and see a world renowned Cleveland Clinic headache specialist even though I live hours away. The visit was no different than if I had been sitting in the office, except that I didn’t have the hassle of the drive, parking, wait, etc. I sat comfortably in my own home while I discussed my symptoms with the neurologist. She made treatment suggestions and sent a new medication to a local pharmacy. From now on, I hope to see all of my doctors this way. I am still marveling at the experience!

by Jo Ann F.

I had an online visit with Erin Basilius, she was very knowledgeable, reassuring, and helpful. I was worried I would have the Covid 19 virus and since I have no fever I’m not worried about having it yet. I have mild asthma, she made sure I had enough of my inhaler left and my Tessalon Pearls I have tried for the cough, which was working. But since I’m almost out she refilled both for me. I feel so much more relieved. Thank you Erin for reassuring me! I will return to this Online Express Care if I do get a fever. I really like this Express Care Online!

by Housepony

First, Cleveland Clinc is amazing! Everything is so integrated and when you connect your surgeon, endocrinologist, and primary care physician together in an ongoing dialog the outcome shifts way to the side of success.
I live an hour and a half from the clinic. Today I saw my surgeon, Dr McKee, we discussed my progress, and he inspected my toe all without me leaving my living room. Three hours saved on my end - a lot of time saved on the Clinics end.
Good App. Good reception, voice and video, easy to set up and sign in. Ezie peezie ! John Tiger

by Greg Sick In FL

I am traveling and felt I had food poisoning. I’m from Cleveland but I tried a virtual product for the local hospital. That was a mistake. The local hospital site didn’t work on line and I ended up having to call online help to get an appointment scheduled. When completed the online help said it would be 90 min before they called.

When I got off the phone and realized there was no need to use a local network so I went to my trusted CC. I signed up on line, had my consultation, felt very satisfied with the time the doctor took with me and the ease of prescribing meds. I was completed in 15 min. The local network has yet to call

GREAT PRODUCT AS ALWAYS!

by Rach22189

I am currently waiting for insurance through my new job, so I don’t have coverage to see a doctor. Walkins and primary care's are charging way too much for a visit. I decided to try this instead and I’m glad I did! The visit was only a $55 copayment without insurance, and the doctor was really informational and nice. The visit took less than 10 minutes, and she sent a prescription directly to my pharmacy. Even with insurance coming up, I’m still going to use ClevelandClinicExpressCare for the minor stuff that pop up!

by Cindee_v

It was easy to set up for my first time using. I had 4 people waiting in front of me for the same doctor, but it was surprisingly quicker than I would have expected. I am having lower back spasms couldn’t sleep at all last night and it’s a Sunday. I was going to go to express care but I really wanted to see a doctor for meds, not a nurse practitioner so I decided to try this. The doctor was great he did a thorough check over the phone and agreed with me that I am having lower back spasms. He prescribed me an anti-inflammatory. I asked about a muscle relaxer and he said he wanted to prescribe it, agrees that is what I need but said he was surprised he’s not allowed to prescribe that on line I would have to be seen in person for that. So I was very disappointed that an actual doctor was not able to treat me as a patient with the right medication. I tried the anti-inflamatories he prescribed and they did nothing. So now I will have to make an appointment to see a doctor to get what I really need. I wish they told me before I wasted $49+$20 for meds, that he is not able to prescribe “real medication” on line. This might be good for something else where u just need antibiotics or something. Don’t bother if u are having back pain.

by Sammy99998

I have been a patient at the Cleveland Clinic in Cleveland for over five years in the neurological department. I an unable to drive. After using virtual visits I am so pleased that I do not need to find someone to drive me over four hours each way. The Doctors at Cleveland Clinic are the best and always are knowledgeable about the latest medications available and also drug trials. I would recommended them to many people with diseases that are not getting better or may be misdiagnosed. And using ClevelandClinicExpressCare for the virtual visit works great!

by DaAlHe

Overall, great. Understanding that providers quickly generate a queue for virtual visits, I often had to restart the process with a new provider when the one I selected became unavailable while I was in the middle of entering my background information. Each time, I had to select a new provider and restart entering all the same data relative to my visit. It would be helpful if I only had to enter this data once, even though I might be cycling through the availability of providers.

Otherwise, really incredible resource!

by Fan Of Virtuoso Phil Keaggy

Everything went great. Suggestion. for a first time user if you have a phone holder to put on a tripod the phone has to be up and down and not long ways on the tripod otherwise the doctor is one way and you are sideways in the picture.

My Tripod phone holder is meant to have the phone long ways for videotaping.

For this application the phone has to be mounted short way, Held by the bottom of the phone then mounted on the tripod. Maybe you can call support up and ask them before you use ClevelandClinicExpressCare that’s the only problem I had

by Ermarc56

First time use for ClevelandClinicExpressCare. First time virtual visit also.
ClevelandClinicExpressCare is very easy to install and get up and running. I was able to put in my insurance and credit information with ease. This made the process super fast and without miscommunications.
The ability to take a picture and post it for the provider as well as their ability to access your history and meds is key to a good visit. This was simple and straightforward. I highly recommend ClevelandClinicExpressCare for simple issues in healthcare.
My follow up visit which is uncomplicated, went extremely quickly and without a problem.

by Nattyschnooks

ClevelandClinicExpressCare is great!! I had my Rt. Shoulder replaced in Sept. - I live in Michigan, & it’s a 5 hour plus drive to get to the Clinic - but it’s worth it because the quality of care is superior - My Dr. likes to have Post-Op check ups starting at 2 weeks, then progressing out to 6-8-12 weeks - For us to travel that often, that far would be a hardship - Dr. Iannotti offered this “Virtual” option, & it’s fabulous!!! He can see me, observe my movements answer my questions - I can see his nurse, Jan, as well, & talk to her prior to the Dr. joining in - It’s a great option - It provides the comfort of seeing your Doctor, in “person”, without the stress & expense of a 2 day, overnight Road Trip! Natty B

by Robin R CLE

Just finished a telemedicine appointment for my daughter. This is great! No commute, no parking. Short wait. An appointment that I would have to plan about 2 hours for with travel etc. was a total of 30 minutes on line with her established provider. App is easy to set up and takes you through the steps to use. Cleveland clinic offers 24 hour support for technical problems related to using this online system. Will use as often as it makes sense and don’t need to physically be seen. Follow ups are perfect for this platform.

by Joe1227

Here was my experience. My eyelid was swollen and I was leaving town for a long weekend in Nashville. So I had a doc check me out online and provide a prescription for eye drops. That part was fine. But two days later, my eye was significantly worse. So I waited until the same doc was online, about an hour, then waited 45 more minutes because two people were ahead of me. After our 10 minute conversation she was going to write a prescription for an antibiotic but realized I was in Tennesee and then informed me she couldn’t consult me outside of Ohio. Mind you, I put in the address of the Tennessee pharmacy before the consultation, so the info was there.

So then I got online again but had to wait an hour to get time with the doc because there were three people ahead of me. When I finally got through, she was disconnected from the internet and my call was dropped. Even though I provided my number upfront, she didn’t call me back. So I got online again. This time one person was ahead of me. So I waited 20 minutes, finally got through and the doc dropped the call again. In frustration for wasting the better part of one of my vacation days, I went to an Express Care Clinic. I saw a doc and was left in 45 minutes.

I like the idea of this because it will be a time saver once they get a better user experience perfected.

by Janut56

I’m so happy about this entire process. It actually saved me money in gas! I drive 40 miles each way to see this Provider. The process was easy as far as setting up. I would recommend downloading ClevelandClinicExpressCare the day before and signing into ClevelandClinicExpressCare approximately 10-12 min before actual visit/waiting room. There are insurance questions to be answered (again) and credit card information needed. I get reimbursed by my insurance company. All and all a very positive experience.

by Crack A Book

My employment makes it difficult for me to take time off to see a doctor let alone get a timely appointment. This gives me the ease of seeing a healthcare provider without missing work for less than my PCP charges. Not to mention the expertise of the Cleveland Clinic at your fingertips!
I have used them for sinus infections for the last couple of years and can highly recommend the services. Each provider has taken all the time I need to be assessed, answered all my questions, and given me clear advise for the future care of the issue.

by ZachMyers

My wife and I all four of our boys (ages 3-11) are sick.
Between 4:30 am and 8:30 am this morning (Sunday l),we had 6 doctor appointments, and we are all going to be treated for influenza.
No long lines at the ER or urgent care
The only reason we need to leave the house is to pick up prescriptions at the pharmacy when they open.
This is an amazing service. I wish we would have discovered it years ago!