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Last night I waited 3 hours online ( 28 patients before me) for Dr. Donita Diamond. My husband has been coughing a lot so I thought it was a good idea to use the online services first instead of going out of the house with all this pandemic that is happening all around us. After waiting for such a long time the Doctor dropped the call. Even when they ask you to include your telephone number in case they need to call you, the doctor didn’t even call back. Even when I totally understand how overwhelming most be for doctors to try to help so many people specially during this crazy times we all are leaving right now, they should not drop calls on those waiting. Not getting back to those waiting at lease with a call or an email it make the whole experience even worse.

Needed a doctors note to get back to work (sinus troubles) stating I wasn’t Covid compromised. Was sent to this service and was charged $55 for a 10+ min for a face time with an out of state doctor that I was transferred to. Was prescribed nothing but was told to take two days off. Well somewhere down the line there was an issue sending me the note and after a week of administrative Hell to get them to send an email I finally got it while missing days of work (unpaid) the entire time. Obnoxious in of itself but now I’m being hit with a surprise $226 bill for that same session because my insurance wouldn’t cover it. Lawyer tells me it would cost more to fight than to just pay. That’s an expensive email friends.

My first experience started at 8:30a waited One hour to get ‘not able to connect’ from the Nurse Practitioner, waited again another 20 minutes to do an actual consultation but come to find out they could not prescribe to someone in FL, WHAT? - doesn’t the App route to the correct people on the other end? My profile clearly stated my location and address, Not from my experience, I tried 3 more times but this time under my reason for consult I put in parentheses FL patient got declined several times, not licensed to treat a FL Patient. One or 2 medical staff available at any given time with a huge list of Offline people, disappointed! All I needed was an anti-inflammatory for the excruciating pain I’m going through.