The Mayo Clinic app connects you to the No. 1 hospital in the nation, as ranked
by U.S. News & World Report. The Mayo Clinic app gives you practical, helpful
tools to manage your health on-the-go. The app delivers a daily dose of health
news and practical advice from top doctors, diet...
For me, they need to be more direct.
While I highly recommend this app/site, and have often go gone to it as a first source of information for medical issues, for me, they pull too many punches. If you want a more direct, and quite possibly more emotionally challenging take on a medical issues, I highly recommend the Medscape app. Having said that, I have a lot of respect for this app. It’s a very good entry point for basic medical information. Kindness, and patient empathy, are very important. And many people people are not comfortable with more direct clinical information. As an example, if you ever are faced with a serious medical situation, and a doctor recommends an invasive treatment, ask them not just what the odds of success and failure (death) are. Ask them what the success, failure and morbidity are. Morbidity is often a big slice of the pie, and that means that the physicians tried, and actually made things worse. Asking about morbidity will change the nature of the conversation with the medical community. To spin off of the Wizard of Oz, don’t ignore the man behind the curtain.
A wonderful app that the keep un improving.
I have used this app since it was first rolled out, thought it was great, a very useful tool. They keep making changes that make it more difficult to use. Test results used to be easy to find, listed by the type of test, then they renamed some of the items so you have to look under multiple names for the same test. Test results going back 10 years were available and shown in a graft. Then anything older than I few years had to be “loaded”, how ever that only worked about 20% of the time. Recently they started listing test results by date. Great as long as you remember which tests were performed on what date. Now I received an email telling me more changes are coming June 1, 2019. Can’t wait to see what else they have made useless.
I am a physician . I am retired. Due to severe symptom’s of pain in my hands. Then it went into my feet. I have always exercised. I was a gold medal winner at age 6 in a NATIONAL AAU SWIM MEET, which was part of a five state division, Montana, Minnesota, ND and SD. I graduated from the U Minn in Mpls. I went on , as an adult to long distance running and 3x a week of weight lifting. I then got Into Joseph Pilates for 15 years until my instructor moved back to seattle. I also took vigorous and demanding yoga classes. Ashstanga, other yoga that extremely demanding. I went through a year course to train to be a yoga instructor. Then I took an 18month course to learn accupuncture and Chinese Medicine. Yet, I am now at a point where walking is a challenge due to inherited genetic problems. Does anything really work to treat autoimmune problems? The side effects of autoimmune meds are worse than the diseases they are treating.
Undisclosed results and unknown result sources
You can have a long list of results and not know what they are referencing. Perhaps you had 10 different tests (blood, lung aspiration, urinalysis and so on) and each test had tested for protein. ...The lab results will have 10 different protein results but you won't know what assay each are from. Also: not every test you go in for will populate to your portal. WHY NOT?!? It’s my test, I paid... you better let me have the ability to view. This goes for certain pathology tests, neurological exams, fertility tests (including ultrasounds)AND many more!!!! Why do you (Mayo Clinic) HIDE results from patients? Why!!!? I’ve updated review down to one star. You’ve had enough time to fix these issues. One star is generous. Notice no developer response to this date because for some reason Mayo doesn’t want you to have access to your entire result list and won’t attempt to categorize your test results. This is to control the patient, negligence, or do not care about patient needs. Would like to know which of these are/is the reason.
Not as functional as it should be
Firstly, and most importantly, the notifications don’t work. All I receive is a badge on the app when all the possible notifications are selected (banner, sound, etc). To make matters worse, when you open the app to figure out what the badge notification is for, there isn’t any badge or obvious sign anywhere to let me know where to look for the new or changed information. I have to go through each area to figure it out and today, I couldn’t find anything. Secondly, the “coach chat” and “experiments” functions NEVER work. It always says “we’re sorry, something happened, but we’ll be back soon” then says to check my network connection. Believe me, my network connection is fine and as many times as I have attempted to use the function, it wouldn’t have been down every single time considering all my other devices work just fine. Thirdly, you cannot update anything within the app. I even received a message (after searching for what I was notified for) to update my allergies. I went into the allergy section and there is literally no way to update them. I tried long hold, swiping right, swiping left, and looked for a button to edit, but nothing was working. I waited until my appointment to do it there. I really wish the notification thing would be fixed ASAP because it causes me the most anxiety that I’m missing something. Calling the Mayo Clinic every time I can’t figure it out is ridiculous.
Where to begin? I have yet to find any bugs and that even after its new updated release. If only Microsoft devs were this good. Appointments that can be RELIABLY added to your calendar directly from the app, procedure descriptions along with instructions and notifications, the ability to directly message members of your care team, lab findings, health reports, etc., etc. I only wish other apps worked like this. As a Mayo patient I strongly recommend downloading this app as it can really make life so much easier in a world where us patients have so much else to worry about. After all, you have the Mayo Clinic to stand behind it and as they say, the needs of the patient come first - and it shows! Highly recommended.
Unstable sign in
Sign in often non existent or difficult. App may sing in then close quickly closing requiring yet another sign in. This phone is apple 6s with plenty of memory remains updated and clear of clutter running always reliably. As a patient I expect a reliable smooth completely secure app ranking at least 41/2 stars. Do your best service for all of us that spend a great amount of money with Mayo Jax
Convenient, but bill pay rarely works properly
This app is extremely convenient. In many cases it is required to have, as I have many appointments that get scheduled with absolutely no notification from Mayo. Luckily I pay attention to this app when I’m expecting a call to schedule an appointment, because it’s the only way I’d know. The web version of Mayo’s patient portal does not work with anything except internet explorer, so the app is convenient for bill pay, when it works. The majority of the time the screen tries to zoom in and the user loses any action buttons that might appear. When I can get to the point of entering my information, there is no continue/submit payment button. It is extremely frustrating when most people don’t use IE now days, so the app is the only way to make a payment without having to call.
Too much fluff has been added to the app in which in most cases, has nothing to do with an individual’s own personal healthcare. To make matters worse, alerts to the app are received without any indication as to what the alert was for once inside the app. Did your medical records just get updated, a new message to you chart get added, or was a non-health related recipe just added? I think the patient portal should remain exactly that. If Mayo wants to put recipes out that pertains to the general public, then a new app should be made exclusively for that purpose and the patient portal should be enhanced for the individual patient. As a patient on the heart transplant list, receiving unnecessary alerts that do not pertain to my own personal records are not desirable to receive.
Small but significant complaint
I use the Mayo app all the time to access my medical info as well as my children’s, and to communicate with our doctors. When there is a badge count indicating a new message, lab result, bill, etc, it is hard to tell what category the new information is in, and on which family members account. I have to check each area to see if it is updated. What if you had a small dot indicating the account the update(s) was in, and then another small dot in that account indicating which category had new information?
You’ve never been in a clinic before
Or, should I say that nothing, NO PLACE, Lab, no hospital, Med help nor Dr office can prepare one for the environment, people, organization and ON TIME appts at this FOR THE PATIENT facility. You are not a number, a bunch of files or medical records. There is ONE file. Each specialist inputs into that ONE file to create a TEAM. Your team. Y O U R team treating all of their one patient... you. When you get home, you pinch yourself,, “Did all that just happen to me the exact way they said it would???” Yep😃
Useful application & great functionality
Having come from a Clinic without this functionality, this has been great! It’s very handy to have all your medical information and appointment information at the tips of your fingers. It’s great being able to interact with my doctor / child’s doctor from my device. The updated application is eye catching. I enjoy the ability to use the search function and daily information.
I have special needs child. This app works perfectly and is a blessing to be able to switch back and forth from her account to mine! I LOVE everything at my fingertips! I rated 2 only because I am in billing hell. I cannot see her bills . I have no access. I have spent so much time in person and on the phone that I am in shock this is MAYO clinic! I currently am showing 2 bills yet when I click it shows one total. No statement , no time , just amount due. Who would pay an amount without explaining where it came from ???? I think it is funny that it asks if I would like to go paperless????? Really ???? It is so messed up! This is not the Mayo Clinic I have known in the past. Things like this are common in Alabama, I was hoping mayo would teach these hospitals how to work.... Now I am concerned they hired someone from here! This has been going on since Oct 2018 . I thought it was cleared up and everything is back to being messed up.
Version 6 issues
After upgrading to version 6 on my iPhone 11, I cannot login. “Sign in failed. Unable to sign in at this time. Please try again.” I attempted to use the reset password link but was unsuccessful. I was able to login to the website and change my password successfully, however I still was unable to use the new password in the app. The new password works in the website and the previous version of the app still installed on a different device. Unfortunately this makes the app useless for my upcoming visit. Please advise.
For accurate info about your account don't look for it here
Since Mayo's move to a new electronic patient record, this information provided by this app should be taken with a grain of salt - medications have mysteriously vanished, test data is spotty and incomplete (in some places only a few months have gone missing, in others years), some times the app will show a bill is pending even when the account balance is 0. I should note that I have seen improvement over time (perhaps due to the developers slowly coming to grips with the new patient record), but what improvement there is is slow, really slow.
No. Mayo Clinic does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,389 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.6/5 . Justuseapp Safety Score for Mayo Clinic Is 17.9/100.
No. Mayo Clinic does not seem legit based on our analysis. This conclusion was arrived at by running over 1,389 Mayo Clinic User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Mayo Clinic Is 17.9/100.
Mayo Clinic works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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