Mayo Clinic Reviews

Firstly, and most importantly, the notifications don’t work. All I receive is a badge on MayoClinic when all the possible notifications are selected (banner, sound, etc). To make matters worse, when you open MayoClinic to figure out what the badge notification is for, there isn’t any badge or obvious sign anywhere to let me know where to look for the new or changed information. I have to go through each area to figure it out and today, I couldn’t find anything.

Secondly, the “coach chat” and “experiments” functions NEVER work. It always says “we’re sorry, something happened, but we’ll be back soon” then says to check my network connection. Believe me, my network connection is fine and as many times as I have attempted to use the function, it wouldn’t have been down every single time considering all my other devices work just fine.

Thirdly, you cannot update anything within MayoClinic . I even received a message (after searching for what I was notified for) to update my allergies. I went into the allergy section and there is literally no way to update them. I tried long hold, swiping right, swiping left, and looked for a button to edit, but nothing was working. I waited until my appointment to do it there.

I really wish the notification thing would be fixed ASAP because it causes me the most anxiety that I’m missing something. Calling the Mayo Clinic every time I can’t figure it out is ridiculous.

Getting past and reporting bugs is impossible. If a person is expected to use an app provided to access and report bugs and app issues, there should be an open line to IT to report bugs and issues and not some roadblock. I have done all possible troubleshooting steps I can and still cannot access MayoClinic 's reporting feature…thus forcing this change in rating. If they were simple issues I wouldn't bother complaining. However, when MayoClinic makes it impossible to take surveys, report dates and send bug reports there is a significant issue.

OLD REVIEW: I've recently started using MayoClinic . The set up wasn't easy at first (numbers! I hate punching numbers) but after I got logged in and working it has been a champ. A trip to the ER with MayoClinic helped me keep abreast of my lab results and allowed me ask the physician good questions about my health and results. There is always room for improvement, like definitions, etc. However, after my initial hassle, MayoClinic has been very useful to me when I needed it...thankfully, not often.

You can have a long list of results and not know what they are referencing. Perhaps you had 10 different tests (blood, lung aspiration, urinalysis and so on) and each test had tested for protein.
...The lab results will have 10 different protein results but you won't know what assay each are from.
Also: not every test you go in for will populate to your portal. WHY NOT?!? It’s my test, I paid... you better let me have the ability to view. This goes for certain pathology tests, neurological exams, fertility tests (including ultrasounds)AND many more!!!! Why do you (Mayo Clinic) HIDE results from patients? Why!!!?
I’ve updated review down to one star. You’ve had enough time to fix these issues. One star is generous.
Notice no developer response to this date because for some reason Mayo doesn’t want you to have access to your entire result list and won’t attempt to categorize your test results. This is to control the patient, negligence, or do not care about patient needs. Would like to know which of these are/is the reason.

Sometimes it opens, often it doesn’t. As I am legally blind, it’s hard for me to read the info. In particular, the patient number is written SO small I have to give it to others to ask them to read it. (So much for patient confidentiality- I’d rather they just leave it so I can enlarge it. (I need minimum font size 14 to read but normally use 18 to avoid strain- I believe yours is about 8). Color change would help as well. I can change my iPad to go white on black nos like this note, but cannot change MayoClinic background. These things have caused great issue problems for me including overpayment by me which Mayo Clinic still has not resolved. If I had been able to read the note, it would have been avoided completely. Set up doesn’t allow for patients to put their own notes - something which would allow better exchange with doctors as things come up between visits, it also (like most medical portals) doesn’t allow for information exchange by the patient with other non-mayo doctors. Until doctors demand that portals be able to exchange info, medical treatment in this country will continue to erode. You are in a good position to do so. Use the reputation of Mayo Clinic under the Mayo brothers and demand better for your patients!

Too much fluff has been added to MayoClinic in which in most cases, has nothing to do with an individual’s own personal healthcare. To make matters worse, alerts to MayoClinic are received without any indication as to what the alert was for once inside MayoClinic . Did your medical records just get updated, a new message to you chart get added, or was a non-health related recipe just added? I think the patient portal should remain exactly that. If Mayo wants to put recipes out that pertains to the general public, then a new app should be made exclusively for that purpose and the patient portal should be enhanced for the individual patient. As a patient on the heart transplant list, receiving unnecessary alerts that do not pertain to my own personal records are not desirable to receive.

MayoClinic is extremely convenient. In many cases it is required to have, as I have many appointments that get scheduled with absolutely no notification from Mayo. Luckily I pay attention to MayoClinic when I’m expecting a call to schedule an appointment, because it’s the only way I’d know.

The web version of Mayo’s patient portal does not work with anything except internet explorer, so MayoClinic is convenient for bill pay, when it works. The majority of the time the screen tries to zoom in and the user loses any action buttons that might appear. When I can get to the point of entering my information, there is no continue/submit payment button. It is extremely frustrating when most people don’t use IE now days, so MayoClinic is the only way to make a payment without having to call.

I love Mayo and we have been with it since we lived in Minnesota. But once we moved to Scottsdale we could not move our primary care doctor here to Mayo in that we were over 65. That was a low blow after being with Mayo in Rochester and having all of our medical care there for years. The other thing I find is that the Mayo system is difficult to navigate. Until you’re the one doing all of the navigating you don’t realize the difficulty involved. Because they do not take Medicare you have to pay the bills and never seem to match the payment schedule and so I put an XL spreadsheet together and put took it to the finance department. He told me that it is impossible to use the spreadsheet to figure out pay and even he had difficulty explaining it to me. That being said I still think it’s the finest medical facility in Arizona but it certainly is difficult to navigate. On the website I find that if you request a response from the medical team you will get a quick response. I also find they telemedicine more and not being able to meet with doctors. I also find that PAs and MPs are meeting with you rather than doctors more often. I find them taking extraordinary Covid precautions and felt very safe once I got into the facility.

MayoClinic is very handy and i use it frequently. Like adding appointments to calendar feature. But both website and app neglect the ability to pay by visit selectively. This means bills get much later payment while some are pending on insurance payments...this is bad for Mayo cashflow.

I might add that each time I have called and paid by specific visits the Mayo clerk agrees that they get many callers requesting to pay in this manner yet nothing has been done about it. One would think that the operating costs associated with phone support for billing in this manner (many times it can be 10+ minutes) would easily justify the changes to incorporated it. For example the website already lists the bills by visit number yet it does not provide the means to pay them individually. So this is just not an app problem.

I suspect the problem is that they do accounting of charges and credits by an account and not by individual bills to an account. But since they go through the effort to address bills individually they should have the means to implement payment by bill(visits).

While I highly recommend MayoClinic/site, and have often go gone to it as a first source of information for medical issues, for me, they pull too many punches.
If you want a more direct, and quite possibly more emotionally challenging take on a medical issues, I highly recommend the Medscape app.
Having said that, I have a lot of respect for MayoClinic. It’s a very good entry point for basic medical information. Kindness, and patient empathy, are very important. And many people people are not comfortable with more direct clinical information.
As an example, if you ever are faced with a serious medical situation, and a doctor recommends an invasive treatment, ask them not just what the odds of success and failure (death) are. Ask them what the success, failure and morbidity are. Morbidity is often a big slice of the pie, and that means that the physicians tried, and actually made things worse. Asking about morbidity will change the nature of the conversation with the medical community.
To spin off of the Wizard of Oz, don’t ignore the man behind the curtain.

MayoClinic is loaded with good functionality, but there are big flaws where it matters most. My main issue is around notifications. I have enabled push notifications for appointments both in MayoClinic and via iOS settings; however, I never receive notifications regarding my appointments. No upcoming appointment reminders, no notifications of appointments being scheduled, etc.. it has caused me to miss appointments I was never knew were scheduled for me. I do receive notifications for test results and for bills... but not for appointments, so I feel this issue likely resides in the application.

When I write a note to my doctor or a nurse or whoever, if I get 1/2 way thru writing and have to look at something outside of my note then return to complete this same note, the 1/2 that I completed is gone. Would be really nice to have it saved for a reasonable period of time to finish it. Perhaps after a few days it would be deleted with that statement posted there as such. I re-wrote a note 4times S I had to reference other notes several times the other nite and it was very frustrating. Thank you for considering.

MayoClinic it’s a must-have for anyone going to Amati for a complex evaluation involving more than just an appointment or two. MayoClinic is updated in real time, reflecting any changes/additions to or deletions from schedule, test results, visit notes. You can also review and pay your bill, send messages and questions to your care team, check in for appointments, and more.

Why, then, not five stars? 1) In a couple of cases,, MayoClinic required me to go to the Web for full information. 2) App tech support and my medical team do not have a common understanding of MayoClinic ’s capacity to accommodating patient uploads of documents.

She is the only technician that has EVER taken the time to explain everything that was going on with my heart. I was diagnosed at age 26 with mitral valve prolapse. I just turned 60 and had been seeing a Dr. Kent Chen in Scottsdale. I went in complaining of my heart beating different and it was very irritating. He had an echo done and had me wear a Holter for 24 hours. I was told I had arterial fibrillation and he doubled my Ditazelem and put me on Eliquis twice a day. I asked when he would be seeing me again and he said “Oh you’re fine. See you in 6 months.” But I’m not fine. My heart still feels funny.
Alex showed me the screen and explained the extra beast is on the top not on the bottom. I am so happy I am here instead!
Lisa Collins

The MAYO system in Rochester is the best.. I deal with oncology team, lung and several breathing teams. Li May 3019 I was diagnosed in Sparta,WI with liver cancer, sent lacrosse, by February 2020 I had part of my liver removed by Dr Cleary and his team. They never made me feel frightened. And if the tumor hadn’t been found by Dr Baidry in Sparta I surely would have died. During a CT scan for my liver they found a cancerous nodule in my lung which was removed in May 2020. By Dr Blackmon. They also found a cancerous nodule on what was left of my liver and Dr Schmidt removed it last week. Theses teams are amazingly talented to include Dr Tracy Warsing and her teamm in Sparta. I’m blessed with best Doctors and their teams. I don’t know how long I’ll live but they all made life worthwhile.

Where to begin? I have yet to find any bugs and that even after its new updated release. If only Microsoft devs were this good.

Appointments that can be RELIABLY added to your calendar directly from MayoClinic , procedure descriptions along with instructions and notifications, the ability to directly message members of your care team, lab findings, health reports, etc., etc.

I only wish other apps worked like this. As a Mayo patient I strongly recommend downloading MayoClinic as it can really make life so much easier in a world where us patients have so much else to worry about. After all, you have the Mayo Clinic to stand behind it and as they say, the needs of the patient come first - and it shows! Highly recommended.

I am a physician . I am retired. Due to severe symptom’s of pain in my hands. Then it went into my feet. I have always exercised. I was a gold medal winner at age 6 in a NATIONAL AAU SWIM MEET, which was part of a five state division, Montana, Minnesota, ND and SD. I graduated from the U Minn in Mpls. I went on , as an adult to long distance running and 3x a week of weight lifting. I then got
Into Joseph Pilates for 15 years until my instructor moved back to seattle. I also took vigorous and demanding yoga classes. Ashstanga, other yoga that extremely demanding. I went through a year course to train to be a yoga instructor. Then I took an 18month course to learn accupuncture and Chinese Medicine. Yet, I am now at a point where walking is a challenge due to inherited genetic problems. Does anything really work to treat autoimmune problems? The side effects of autoimmune meds are worse than the diseases they are treating.

My dad recently visited Mayo Clinic and with family and work responsibilities, it was going to be too difficult for me to join him. I was able to use MayoClinic to get all of the information I needed, very detailed information and communicate with the drs and staff. It provided such peace of mind to know that I was getting all of the information I would have gotten if I had been there, without having to leave my family. Not only MayoClinic but all of the drs and staff at Mayo Clinic get a 5 star review from myself and my family!!! Thank you Mayo Clinic for all that you do!

We return each year to Mayo for our annual physicals, and we always have a nice experience considering the reason we are in Rochester. We find the doctors, nurses, and staff so helpful, kind and wonderful in their care for my husband and me. It is the best care one could find! Though we spend our winters in Scottsdale and knowing there is a Mayo’s there, we still favor having the physicals in Rochester. Through the years we have had other family members needing surgery and Mayo was our choice to go and again we were very pleased with the remarkable help from the doctors, nurses and staff we received. Our biggest disappointment was finding that my doctor of 15 years is apt to retire next year. He has been the best and I’ve especially appreciated the wonderful care he has given. He has been so helpful and does his work well and gives us the impression he has all the time in the world for us even though we know it is not true. We were sorry to hear this as he will be greatly missed by us. I have greatly appreciated having him for my doctor.

The best and most useful app of all!
And if there’s a glitch they don’t waste time fixing it!!!! They continually surveil it and check for proper operation. It’s a dang good virtual tool for all health needs & keeping in touch with your care team. Billing information and payment ability (even the option to set up payment plans) is right there too! This is THE BEST and well-maintained app in the store!!!!!

PS... you can also contact their tech team directly via phone! That is sure different and comforting. They truly care!!!! All apps should be so wonderful! Apple should mandate this type service with all its apps allowed on their App Store!!!!! Unfortunately they don’t seem to care except to collect their share…we all know how impossible it is to get any tech support with most every app that Apple allows to be available on their Store!!!

I still feel the same way I did when I rated 3 years ago, absolutely have no idea how I was able to navigate my own health care I Since then MayoClinic has taken full advantage of the ever increasing capabilities of cellular phones. There are several new ways it’s made the patients feel more in control of our own health care direction and decisions. Off the top of my head some new capabilities are: faster and simpler ways to communicate with drs, I can schedule and cancel appointments online with very little to no need to
Speak with anyone, I can be contacted by my drs and/or their nurse(s) when they need to reach me, ex. to add to something we discussed at an earlier appt, etc.. Just makes me feel more confident and in control, which is priceless when 1 or several health problems seem to take that control away.

Since Mayo's move to a new electronic patient record, this information provided by MayoClinic should be taken with a grain of salt - medications have mysteriously vanished, test data is spotty and incomplete (in some places only a few months have gone missing, in others years), some times MayoClinic will show a bill is pending even when the account balance is 0.

I should note that I have seen improvement over time (perhaps due to the developers slowly coming to grips with the new patient record), but what improvement there is is slow, really slow.

I have special needs child. MayoClinic works perfectly and is a blessing to be able to switch back and forth from her account to mine! I LOVE everything at my fingertips! I rated 2 only because I am in billing hell. I cannot see her bills . I have no access. I have spent so much time in person and on the phone that I am in shock this is MAYO clinic!
I currently am showing 2 bills yet when I click it shows one total. No statement , no time , just amount due.
Who would pay an amount without explaining where it came from ????
I think it is funny that it asks if I would like to go paperless?????
Really ????
It is so messed up!
This is not the Mayo Clinic I have known in the past.
Things like this are common in Alabama, I was hoping mayo would teach these hospitals how to work....
Now I am concerned they hired someone from here! This has been going on since Oct 2018 . I thought it was cleared up and everything is back to being messed up.

After upgrading to version 6 on my iPhone 11, I cannot login. “Sign in failed. Unable to sign in at this time. Please try again.” I attempted to use the reset password link but was unsuccessful. I was able to login to the website and change my password successfully, however I still was unable to use the new password in MayoClinic . The new password works in the website and the previous version of MayoClinic still installed on a different device.

Unfortunately this makes MayoClinic useless for my upcoming visit.

Please advise.

I have used MayoClinic since it was first rolled out, thought it was great, a very useful tool. They keep making changes that make it more difficult to use. Test results used to be easy to find, listed by the type of test, then they renamed some of the items so you have to look under multiple names for the same test. Test results going back 10 years were available and shown in a graft. Then anything older than I few years had to be “loaded”, how ever that only worked about 20% of the time. Recently they started listing test results by date. Great as long as you remember which tests were performed on what date. Now I received an email telling me more changes are coming June 1, 2019. Can’t wait to see what else they have made useless.

Sign in often non existent or difficult. App may sing in then close quickly closing requiring yet another sign in. This phone is apple 6s with plenty of memory remains updated and clear of clutter running always reliably. As a patient I expect a reliable smooth completely secure app ranking at least 41/2 stars. Do your best service for all of us that spend a great amount of money with Mayo Jax

I use the Mayo app all the time to access my medical info as well as my children’s, and to communicate with our doctors. When there is a badge count indicating a new message, lab result, bill, etc, it is hard to tell what category the new information is in, and on which family members account. I have to check each area to see if it is updated. What if you had a small dot indicating the account the update(s) was in, and then another small dot in that account indicating which category had new information?

Or, should I say that nothing, NO PLACE, Lab, no hospital, Med help nor Dr office can prepare one for the environment, people, organization and ON TIME appts at this FOR THE PATIENT facility. You are not a number, a bunch of files or medical records. There is ONE file. Each specialist inputs into that ONE file to create a TEAM. Your team. Y O U R team treating all of their one patient... you. When you get home, you pinch yourself,, “Did all that just happen to me the exact way they said it would???” Yep😃

Having come from a Clinic without this functionality, this has been great! It’s very handy to have all your medical information and appointment information at the tips of your fingers. It’s great being able to interact with my doctor / child’s doctor from my device. The updated application is eye catching. I enjoy the ability to use the search function and daily information.