UCLA Health Reviews

I went there for a prescription change and left with hundreds of dollars in bills.

After informing the doctor i had some discomfort in my belly button, he profusely insisted that I immediately go to emergency room because according to him “people die from this if it’s appendix and as “my medical professional” his advice is for me to go to eR”

I told him i was not going to the ER with Covid going on. He then insisted I go to radiology to take a cstat or something like that. I said i would do that as long as my insurance covered the bill which I was told it was the case.

Then I was billed hundreds of dollars under the excuse it was my copayment. If I had known that, i would never agree to the procedure

I find your practices unethical.

I have complained to your complaint line and in an online message which said there would be an answer sent within 48 hours. I have heard nothing from my request for an appointment earlier than Jan 19.
I suggest that you 1. Hire more support staff. 2. You treat staff with greater care and respect. 3. Train them better in what is considered a problem that is not routine. 4. Raise the salary of current employees so turn over is not so great.
Instead of asking patients for evaluation of services do some evaluation on your own and prepare to make much needed changes!

I’ve got COVID. I’ve been sick for two days. I need my doctor to phone in a prescription to my pharmacy but UCLA insists we have a video conference. He’s not available so apparently I’m getting some doctor I don’t even know and it hasn’t been explained to me if this person is FaceTiming me or is it through the portal, do we do it by phone or do I have to be at my computer. This is very simple, why are you making it so goddam complicated? I’m not trying to get some dangerous narcotic! I just want the COVID medicine!

UCLAHealth is super unfriendly. It’s all jumbled up on iPad/iPhone. Unpredictable sign in process (sometimes it works and other times it asks for password that should be auto loaded via “I- touch” functionality.
The design is give u useless icons about news on UCLA not your acct.
You actually have to go to a tiny symbol at the top right and click to get ur acct info.

I called UCLA on Monday March 27, 2023 with covid asking if my doctor could prescribe any medication. I had to call back later in the day after not receiving any response from UCLA. I finally heard from UCLA after 4:00 pm on Monday. A tele visit was scheduled for 9:30 am on Tuesday March 28,2023. I signed in and waited for 20 minutes before terminating the call as the doctor was a no show. I called to complain about the no show on the appointment and then a doctor called me back . After I relayed my symptoms she offered a medication with possible side effects that I do not care to risk. I am very disappointed at how non- responsive UCLA has been. Having UCLA as a treatment facility is akin to having no doctor at all. Thank you for a very open display of incompetence and unresponsive personnel. Beth Kooyman

Words cannot explain how negligent you people are. I’m technically still waiting to hear back from your organization about my urgent prescription situation. It’s been three weeks… In the interim, I’ve already found a doctor with another provider who has not only resolved the situation, but also met with me.

Btw your callback directory is broken….

I will say that this review does NOT apply to Jules Stein for Eyes. They do a good job.

I enjoy UCLAHealth , but when Dr only have office at the Medical Plaza, it’s hard to be pleased. The medical plaza office are not convenient the parking and access is a chocolate mess, and it just stresses a person out to come here. There are no signs to tell you were the elevator are to get to building #100. I came for a stress test and I am more stressed than I need to be. Terrible.

UCLAHealth is awesome. I like how easy it is to maneuver and find everything I’m looking for within the new features. It makes it easy to peruse maps, find locations, and find physicians. Definitely a great benefit for anyone trying to manage their health needs. 👌🏾

This is a great service to have for patients. On several levels it functions well enough. However, it does not allow for printing out reports from every platform, and there is no html only option instead of including any (ink wasting) graphic with it. Why not? Thanks.

I loved the beautiful tribute to Dr. Ronald Busuttil in the UCLA blog.
I am so glad that I happened to see it.
Dr. Busuttil is such a special surgeon.
He has saved countless lives. He is truly wonderful and deserves all the accolades and more.
I wish him all the best in his retiring. I am so deeply honored to have met him at time in my life where he was so instrumental.
Thank you Dr. Busuttil,
Warmly and fondly and with so much gratitude,
Eileen Golestani

I asked a couple simple questions mine about how to obtain a new copy of our insurance ID cards. A chat but was not able to sufficiently advise.

2 full knee replacement surgeries with Rock Star ⭐️ Dr Adam Sassoon - 124 days recovery on left and 5 days recovery on right - pain now but it will pass - YOU all got me here and now it’s my turn to do the work. 🤙🌊🤙

Would like to post my own photo on my profile. Cannot delete Dr I’m not seeing or have never seen.

Dr. Lai has been incredible to me over the 5 1/2 years that I’ve been going through my situation. He always provides me with details to help understand it and always transfers the detail that I can read on “myUCLA Health”. His team also always provides me information as fast as possible, that help in different situations. Thank you Dr. Lai and team!

Doctors not up to date Site is a mess. Always got frustrated and ended up calling a staying on hold for a while

UCLAHealth works well for me. I appreciate my ability to request refill prescriptions and communicate with my doctor.

I had a sleeve revision surgery with Dr Dutson almost 3 months ago. He and the hospital were both fantastic! Dr Dutson came in to see me a couple of times post Op and the care at UCLA the two days I was in the hospital was exceptional. They were at my beck and call. I could not have asked for more.

I use UCLAHealth all the time when I’m at the medical center or looking up information about my physician. It integrates with myChart and even has a locations map of all the clinics. Love the new layout and design. So much better than the old one that was available to consumers a few years ago.

The new UCLA Health app is a big improvement over the last version.

The new version makes it easy to find providers and locations, and get essential information, easily and in one place.

It also opens myUCLAhealth, so patients can get their health information without having to search for the other app.

My experience with UCLA Health Burbank has been extremely helpful. My doctor is great as well as getting me to other specialist that have been needed.