DJI Store app not working? crashes or has problems?

DJI Store Status

Published by DJI on 2023-12-27

Shop with the DJI Store app and receive exclusive discounts. Discover more by
exploring flying Hotspots, and easily keep yourself updated with the latest
drone news.

I have a problem with DJI Store

Are you having issues? Select the issue you are having below and provide feedback to DJI Store.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about DJI Store app

- Shipping policy for orders over $400 is inconvenient and requires a request to have the package held at a FedEx facility for pickup.

- Affirm is not a reliable payment option.

- DJI did not notify a customer of a delayed order and did not provide any solutions or discounts for the inconvenience.

- Some drone bundles do not include the necessary power supply brick, which can be frustrating for customers.

Have a Problem with DJI Store – Try Virtual Flight? Report Issue

Common DJI Store Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DJI Store app on iOS and Android devices. Solve all DJI Store app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DJI Store iPhone Issues and Solutions

DJI Store iOS app crashes, not working, errors
DJI Store iOS app network issues
DJI Store on iOS has black/white screen

DJI Store Android App Issues and Solutions

DJI Store has errors/crashing/not working
DJI Store server network connectivity issues
DJI Store has black screen

DJI Store iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DJI Store app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DJI Store app crashes or not working on Iphone (iOS):

Close and restart the DJI Store app on iPhone
Update DJI Store app to the Latest Version for iOS
Uninstall and reinstall DJI Store iPhone app
Update your iPhone to the latest iOS version

Fix DJI Store on iPhone unable to connect to server/internet connection issues::

To resolve DJI Store network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DJI Store black/white screen (blank screen) on iPhone:

Follow the DJI Store iOS app troubleshooting guide Here →

DJI Store Android App Issues and Solutions

Fix DJI Store not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DJI Store app issues:

Force Stop the DJI Store App
1. On android, goto "Settings" » click DJI Store app. » click "Force Stop".

Update DJI Store to the latest version on PlayStore

Clear DJI Store App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DJI Store app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DJI Store.

Fix DJI Store unable to contact server/ DJI Store internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DJI Store » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DJI Store » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DJI Store on android.

Solve DJI Store black/white screens issue on Android:

Follow the DJI Store android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DJI, developers of DJI Store.

100% Contact Match

Developer: DJI TECHNOLOGY CO., LTD

E-Mail: [email protected]

Website: Visit DJI Store Website

About this app

Discover more by exploring flying Hotspots, and easily keep yourself updated with the latest drone news. - Get news on the latest promotions and special offers right within DJIStore . - Shop deals for DJI Equipment and drones(Mavic, Inspire, Phantom, Osmo, etc) all in the palm of your hand. Find the nearest retail outlets to go in a few taps. - Go to explore Hotspots around the world and share your favorites with other pilots. Go to enjoy the flight together. - Get a stream of aerial photos from around the world, advanced tutorials for how to best use DJI products, global events, and much more. DJI ( ) is known as the world’s leading drone manufacturer with a global market share of over 50% and users in over 100 countries. Shop with the DJI Store app and receive exclusive discounts. Through its relentless focus on R&D into groundbreaking new technologies, DJI is redefining “Made in China” as a label representing innovation and creativity. - Please take a moment to rate and review our app.