Apple Store app not working? crashes or has problems?

Apple Store Status

Published by Apple on 2023-08-08

The Apple Store app provides a more personal way to shop for the latest Apple
products and accessories. Get recommendations based on the Apple products you
already own.

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Common dislikes about Apple Store app

- The app does not allow for linking a gift card in your wallet with the app.

- The app may not auto-update all apps, requiring manual updates.

- The app does not allow for toggling between different accounts.

- The customer service experience can be poor, with issues such as failed payments and delayed refunds.

- Some users have experienced rude and unhelpful customer service representatives.

Have a Problem with Apple Store? Report Issue

Common Apple Store Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Apple Store app on iOS and Android devices. Solve all Apple Store app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Apple Store iPhone Issues and Solutions

Apple Store iOS app crashes, not working, errors
Apple Store iOS app network issues
Apple Store on iOS has black/white screen

Apple Store Android App Issues and Solutions

Apple Store has errors/crashing/not working
Apple Store server network connectivity issues
Apple Store has black screen

Apple Store iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Apple Store app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Apple Store app crashes or not working on Iphone (iOS):

Close and restart the Apple Store app on iPhone
Update Apple Store app to the Latest Version for iOS
Uninstall and reinstall Apple Store iPhone app
Update your iPhone to the latest iOS version

Fix Apple Store on iPhone unable to connect to server/internet connection issues::

To resolve Apple Store network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Apple Store black/white screen (blank screen) on iPhone:

Follow the Apple Store iOS app troubleshooting guide Here →

Apple Store Android App Issues and Solutions

Fix Apple Store not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Apple Store app issues:

Force Stop the Apple Store App
1. On android, goto "Settings" » click Apple Store app. » click "Force Stop".

Update Apple Store to the latest version on PlayStore

Clear Apple Store App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Apple Store app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Apple Store.

Fix Apple Store unable to contact server/ Apple Store internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Apple Store » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Apple Store » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Apple Store on android.

Solve Apple Store black/white screens issue on Android:

Follow the Apple Store android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Apple, developers of Apple Store.

73.68% Contact Match

Developer: Apple Inc.

E-Mail: [email protected]

Website: Visit Apple Store Website

73.68% Contact Match

Developer: Apple Inc.

E-Mail: [email protected]

Website: Visit Apple Inc. Website

About this app

To confirm compatibility and recommend products, AppleStore will access both the services and the name, model, and part number of devices linked to your Apple ID. The Apple Store app provides a more personal way to shop for the latest Apple products and accessories. Note that the Apple Store app and certain features are available only in select countries. You can even use Apple Pay to check out from your iPhone when you visit a participating Apple Store. Get recommendations based on the Apple products you already own. Find out which accessories are compatible with your devices. And sign up for hands-on sessions in store. Easily upgrade to a new iPhone from your current one. Keep track of your orders wherever you go. To turn off this feature, go to Account > Settings > My Devices and Services.