MasterCard Concierge Reviews
Published by MasterCard on 2024-01-16🏷️ About: Making each experience a priceless one, no matter where you are. Available for select U.
Overall Customer Experience 😎
🙄💅🫥 Neutral
45.0%
👿🤬😠 Negative experience
39.0%
😎👌🔥 Positive experience
16.0%
Summary of Customer Reviews (Takeaways): 💎
- Access to city guides
- Cool perks and concierge service
Read 20 Customer Service Reviews 👿🤬😡😠💢😤
1.8 out of 5
Stuck in limbo
2022-05-30
by Ktww09
I carry a Citi AAdvantage Platinum Select (World MC) and Capital One Buypower (World Elite MC), and keep getting a pop-up message upon entering the first six digits of my card number that "this service is only for World and World Elite MasterCard holders" and to contact issuing bank's CS with eligibility issues.
Banks both say to contact MasterCardConcierge 's support......
Does not recognize cards
2022-07-01
by Last Minute Man
MasterCardConcierge requires you to validate your status but does not recognize status properly. Looking forward to the fix. In the meantime, 1 star :/
Doesn't recognize my World card
2022-08-01
by Dc1edh
I have had my MasterCard since 1990, and my card has been a MasterCard World card for several years (it's printed right on the card above the MC logo), but MasterCardConcierge gives me an error saying that MasterCardConcierge is only for World and World Elite members.
MasterCardConcierge needs to be fixed.
Its a smaller World
2022-09-02
by ElementalTravel
I installed MasterCardConcierge, flipped over my MC-World card. Confirmed it is a "World" card as imprinted on the card. When I entered the card digits as directed during the registration, my "This service is for World card, World elite cards"
This is a fail. As i have access to MC World Concierge via phone.
Hopefully MasterCard will fix this prior to the launch of ApplePay.
Best service is a speed dial to concierge
2022-10-04
by Dan Butler
This is a pretty vacant app that only has information to a very few select cities and even then the data is very shallow. The only advantage I can see right now is that it allows me to speed dial the MasterCard Concierge, but then I could do that from my address book.
My World Cards Don't Work - Useless
2022-11-04
by DuranDuranFan
I have two different domestic MasterCards -- a World and a World Elite. Neither of them are recognized by the apps. Unless you can get the cards to work, this is app is totally worthless.
It's a shame because MC has some nice benefits, but they are not easily accessible.
Please fix this glitch so all MC World and World Elite cards can access MasterCardConcierge.
Does not work
2022-12-06
by Noharetoday
Doen not work with BJ's Perks MasterCard.
"Not eligible"
2023-01-06
by Jaweb1212
My Citi Doublecash is not eligible. Even though it's a World Elite card. How disappointing.
Junk
2023-02-07
by Davefromthebronx
Two world elite MC blows me out everyone.
Same Problem
2023-03-11
by Mljhawk
I have a Kroger World MC and get the same ”not eligible” message. Don't waste your time.
Use Less
2023-04-09
by Devddl
I don’t know why MasterCardConcierge Creator wasting time on MasterCardConcierge
A very lame app
2023-05-11
by Adamealtman
MasterCardConcierge does not work very well. It only does one thing, allows you to send a message to a concierge.
Not very useful at all!
Weird and useless
2023-06-11
by Fguev
I tried to use MasterCardConcierge to create an account but I can’t see what I typed.
So I created my acct on a browser, but the I can’t login on MasterCardConcierge . Useless.
Doesn’t work
2023-07-13
by Tofebeau
So I can log in through the browser, but MasterCardConcierge keeps saying that my account doesn’t exist. It needs A LOT of improvements.
Not functional
2023-08-13
by Rachel635
I’m another world MasterCard holder that can’t get in because MasterCardConcierge won’t recognize my card number. MasterCardConcierge is 2 years old and this seems like an issue that could have been fixed by now
Absolute Trash.
2023-09-14
by Asdf94118SF
App is a complete waste of your time. My Citi DoubleCash card CLEARLY states “World Elite” on the back above the MasterCard logo. I called MasterCard and they CONFIRMED that I was a World Elite cardholder. When I put my card information into MasterCardConcierge , it says I am ineligible. Extremely misleading tactics by MasterCard and Citi. Advertising benefits and not delivering on them is FRAUD.
Not eligible
2023-10-16
by Mar2114
Like many other reviews I've read. I too am a Matercard Citi world elite card holder who has had MasterCardConcierge before. I purchased a new phone and tried to reinstall MasterCardConcierge and it wouldn't accept my card. I spent an hour being transferred to six different people who had no idea how to help me. Also, there is no custom support number for MasterCardConcierge so I don't even know who to call. Very disappointed !!
So helpful
2023-11-16
by Dunerrocks
Love the cool perks and having my own concierge in my pocket. Very helpful while I'm on the go!
App review
2023-12-18
by IBrayan123
I also have the "Citi Double Cash" although it says "world elite" on the back but it allow me to use MasterCardConcierge. However my "Capital One Quicksilver" is also a world elite and it does allow me to use MasterCardConcierge . After a little research it seems there is a scam going on with the "Citi Double Cash" as they are being branded as world elite (higher fees) but are not actually giving the "world elite" benefits.
Just for me? My card worked!
2024-01-18
by Madhatter696
Loving the access to city guides, definitely will use on my trip to Madrid
Is MasterCard Concierge Safe? 🤗🙏
Yes. MasterCard Concierge is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 57 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.8/5 . Justuseapp Safety Score for MasterCard Concierge Is 29.1/100.
Is MasterCard Concierge Legit? 💯
Yes. MasterCard Concierge is legit, but not 100% legit to us. This conclusion was arrived at by running over 57 MasterCard Concierge User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MasterCard Concierge Is 100/100..
Is MasterCard Concierge not working? 🚨
MasterCard Concierge works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
How was your experience with MasterCard Concierge? Post a Review
Features
Whether you’re interested in travel planning, shopping services, dining reservations, or access to once-in-a-lifetime events, Mastercard Concierge’s dedicated team will work diligently to fulfill your every request.
GOLF – Access your exclusive World and World Elite golf benefits and contact our Golf Concierge to book your next tee time.
Easily contact the Mastercard Concierge team for help with booking and arranging your next priceless experience.
Available for select U.S. Mastercard World and World Elite Credit Card cardholders.
CONCIERGE – We’ll help you book and arrange those memorable experiences that you won’t get anywhere else.
OFFERS – Get special offers and discounts at restaurants, stores, hotels, gyms, and museums near your location.
Mastercard Mobile Concierge is your personal concierge on the go and while you are traveling.
Access special privileges and offers in your favorite cities.
CITY GUIDES – View our recommendations for things to do in top cities around the world.
Contact your issuing bank’s customer service department with any inquiries on availability.
Discover the best nightlife, dining, shopping, hotels and events.
Making each experience a priceless one, no matter where you are.
Some bank cards are not eligible for this service.
Customer Service/Support
Developer:
MasterCard
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