The best of online and in-store shopping — Giant® is here for you now more
than ever. We've enhanced our digital grocery shopping experience to help keep
your family safe and comfortable. NEW: One App for Pick-Up, Home Delivery &
In-Store Shopping • Order your in-store favorites for...
Bring Back the Old App
I have religiously shopped at Giant for two and a half years using the old version of this app and it was wonderful. If I had one complaint about it it would be that the items you selected appeared on your shopping list in the order you selected them instead of by their location in the store. Still, all in all an easy to use and very convenient app. Fast forward to 10 days ago...I can’t make heads or tails of what’s happened. You clip coupons but the items don’t appear on your shopping list. You search the weekly ad and when you tap on something to add it to your list, it brings up every single variation of that item available in the store (like all six degrees of pulp Tropicana orange juice offers) and when you select what you want it ends up in your shopping cart instead of on your list. Sometimes if you tap on something, like ground beef, a message appears that says there was a problem finding related products; I don’t want related products I want ground beef and I can’t even add THAT to my shopping list OR to the shopping cart. I have to make a paper and pencil list to go to the store tomorrow because I can’t figure out the changes to this app...and I have a college degree. If I weren’t moving away I’d be shopping for a different grocery store.
App works great usually…but
I have an issue when scrolling through the cart or searching for and adding items where after about 3-5 minutes the app crashes and I have to force quit and relaunch then try to find the items I was trying to add or remove from the cart. There is always a bit of lag while loading. Would be nice if the final bill was accessible in the app from an online order. And if points didn’t take 2+ days to post. The app crashing happens on both my iPhone 11 Pro Max and iPhone XR. on both iOS14.4 and rc 14.5
I hope that in time they figure out what makes this app unreliable some of the time. I have spoken with Giant employees who also find it very frustrating so I know I am not alone. If I didn’t do nearly all of my grocery shopping at Giant I wouldn’t care. Once again the app isn’t working. It just spins and spins. It looks like the update caused it to work slower or not at all. It would be nice if when this happens and you click on flexible rewards to find that option isn’t working, it would be nice if there was some message letting you know it is being updated, repaired, down for maintenance or something!! Instead I will skip going to Giant again today because the app isn’t working. This app is so unreliable. It is frustrating. I like Giant. I am there every week. Sometimes a couple times a week. But I won’t go and shop there when the app isn’t working - like today. Very disappointing. I guess having an update means someone is trying to improve it. I hope you have another update soon that helps to fix the ongoing problems with using flexible rewards.
Can’t View Account Info
Over the past 1.5-2 weeks, I have been unable to view my Giant card, view account information, add coupons, view points balance, and designate flexible rewards points to grocery or gas rewards. I have tried both in the app and on multiple different browsers on both my iPhone and MacBook Pro. I have even tried calling customer support and they were not able to tell me why I couldn’t view my account info, and even started giving me a slight attitude over the fact that the app was telling me to create an account to view my card in the app even after logging into my account. If this persists, I am tempted to see about deleting my account as adding coupons and designating flexible rewards points towards groceries is the whole reason I use my Giant card and have the app downloaded onto & taking up space on my phone.
This app will force me to leave Peapod/Giant
As a Peapod customer for many years I had no problems with the Peapod app. This switch to the Giant app has been a disaster. I get an error message just searching for a simple word like “Oreos” that brings up multiple error message pop up boxes until I’m forced to quit the app. In the past I could easily reorder from past purchases. Now, if I try to search by all time purchases, it says there are none. This is very frustrating and yes, I’ve quit the app and restarted it numerous times. I get the desire for moving to one app for branding purposes but at least have a workable, user-friendly app to offer. What made me stick with Giant with access to so many others was my built up history from years as a Peapod customer. This week alone I’ve ordered from competitors twice because the app was freezing. This is not sustainable.
I appreciate the innovative spirit that designers and developers went for with this app. It looks pretty and has nice aesthetic elements. With that said, that’s all the positives. This app is not user friendly, does not allow you to add coupons efficiently, has way too many distracting elements, has design flaws ex. where the “chat feature” covers the “details” under special offers. I think the point was missed in this update, it’s about coupon and point tracking. I understand that you want to sell, but most people don’t use the app for purchasing a full load of groceries, they use the website or the store scanners. As such, emphasis should be placed on easily tracking offers, coupons and points. That’s it. I honestly would like to go back to the old app, I think some serious thought needs to be put in rolling back the changes.
I️ use this every week but it’s not reliable
Every week when I use the app I have to double check the whole time things are scanning that all of my coupons go through. I have to stay on top of things and remember every coupon I have, which can be a pain (one time I only got something for “free day” and it rang up as full price). That said, being able to digitally look at the circular and use the coupons is convenient and has saved me a LOT of money. I save between 30-75% each trip from shopping sales and using coupons. Currently my problem with the app is that it won’t open. I even installed the latest update, but it continues to say sorry for the technical difficulties, come back later). The app is absolutely useless if I can’t open it!
Worst app on my phone
I am a long time Giant customer. I started using the app a little over a year ago. For a long time I had no issues. Then apparently something was changed. The app constantly crashes when using it and it makes my phone overheat and drains my battery faster than any other app. I use apps for other grocery stores and do not have any problems with the other apps. I have read other reviewers complaining about the same problem with the Giant app. The response is always that it will be passed on to the tech people, however there seems to be no resolution. It is most frustrating and I shop at Giant less and less because of the app problem. Giant - if you want to keep your customers you really should solve this issue with your app.
Coupons not applied, No Apple Pay, Won’t show accurate total price
Atrocious incompetence. Order invoice shows they did not apply any of the coupons. Have screenshots showing coupons added to order. Contacted them via website & have not heard anything back for a week. Never shopping Giant again. They have no idea what they are doing & don’t care. Never had such problems with Instacart which resolves any problems immediately. Weird to have an iPhone app that still requires manual input of credit card. Also it takes a while to show actual total after savings. Frustrating to have it change to total every return to the cart. Also instead of automatically applying coupons you have to manually reapply every single time you open this app!
2020 Update/New App NOT User Friendly
I am a regular GiantFood shopper and used this App every single time I shopped. I also used the GiantFood website in conjunction with the App. Unfortunately, this update/New App is not user friendly at all. The best part of the previous App was being able to browse the Weekly Ad and add items from it directly to your Shopping List while also having the ability to add your own custom Favorites. It was also easier to add the Coupons too. Now I have to go through hoops just to find and add anything. I even tried to add the Coupons & make a Shopping List on the Website thinking that may be easier but both the Website & App are too time consuming. Please look into trying to make this more user friendly. As of now, sadly it's unusable.
Started shopping Giant of Maryland in September. Have tried multiple times to use that app, but it’s very slow to load and requires that I sign in every time, which is a pain. Developers need to really look at other grocery store apps (Kroger’s is very good, Safeway pretty good.) My three major complaints about this app (besides how slow it is) are as follows: 1)no ability to remove or delete coupons from your list; 2) no coupon organization-you have to scroll through ALL coupons. It’d be nice to have them organized by category like dairy, deli, frozen, etc.; 3)it’d be nice to have the app customize to the store you are shopping. Too many coupons for products not available at my store.
Very Unreliable & Unstable
I like this App, when it works! When I need it most, while in the store grocery shopping it blanks out. I restart, restart and restart again. So now I want to print a list before going to the store but that function has disappeared or buried so many levels down I can’t locate it. So option C, is to get a piece of paper and write it down. Really! That defeats the main purpose of the APP, IMO. The bare minimum requirement of a APP is that it doesn’t crash and burn when in use. Giant App use to be a entirely useless due to it’s lack of functionality. The techies added lots of useful bells and whistles. Now stop it from crashing so frequently please and you have a winner.
Needs a lot of work.
The digital coupons are nice in theory - except it’s useless and a giant pain because it lacks some basic common sense functionality. 1) categories to quickly sort coupons rather slowly scrolling through them all. 2) be able to remove coupons you don’t want anymore. 3) mark used coupons as used - they appear as available even after being used leaving me confused when it doesn’t work because I forgot I already used it (never an issue with paper.) That you can’t tell what coupons you have or have not used makes me not want to use the app and just use paper coupons. They’re so much easier to track.
Please make it easier to sort/keep track of coupons.
I use this app mainly for the coupons, but it is so frustrating. When the register misses a coupon, I go to customer service. They usually ask me to see the coupon on my phone, and I have to scroll for like 5 minutes to find it. Also, I wish that I could add coupons to my shopping list to make it easier to look at the size, expiration date, and other restrictions on the coupon. I also wish that used coupons would disappear or be marked somehow.
Decent but coupons need lots of help
Decent app but coupons could use some big improvements. We need to be able to filter by category instead of scrolling through all of them. Please fix the issue where coupons remain listed even if you’ve used them. I can’t always remember if I’ve used one. The Coupons app removes them once they are used. My other issue is that I’ll make a shopping list on the web while logged in and it usually doesn’t carry forward to the app but it should.
Yes. Giant of Maryland is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,782 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.0/5 . Justuseapp Safety Score for Giant of Maryland Is 20.5/100.
Yes. Giant of Maryland is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,782 Giant of Maryland User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Giant of Maryland Is 20.5/100.
Giant of Maryland works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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