Giant Food Reviews

I have religiously shopped at Giant for two and a half years using the old version of GiantFood and it was wonderful. If I had one complaint about it it would be that the items you selected appeared on your shopping list in the order you selected them instead of by their location in the store. Still, all in all an easy to use and very convenient app.

Fast forward to 10 days ago...I can’t make heads or tails of what’s happened. You clip coupons but the items don’t appear on your shopping list. You search the weekly ad and when you tap on something to add it to your list, it brings up every single variation of that item available in the store (like all six degrees of pulp Tropicana orange juice offers) and when you select what you want it ends up in your shopping cart instead of on your list. Sometimes if you tap on something, like ground beef, a message appears that says there was a problem finding related products; I don’t want related products I want ground beef and I can’t even add THAT to my shopping list OR to the shopping cart. I have to make a paper and pencil list to go to the store tomorrow because I can’t figure out the changes to GiantFood...and I have a college degree. If I weren’t moving away I’d be shopping for a different grocery store.

The new update version is very busy! I just want to go straight to my coupons and shopping list when I shop in store. Now I have to scroll and look for the coupons and shopping list. I feel this new update is catered more to the people that order online or for pickup. I feel that my in store experience is ruined. The shopping list is a nightmare. Before I used to be able to just type eggs and it would put eggs. Now when I type eggs I have to actually pick a specific brand of eggs to add to my list it’s just an added step for me. I would like for in store past purchases to be included as well with the past purchases. It might help me make my list making a little easier. Overall I think GiantFood is just too overwhelming and busy right now. The home section is just too much! I prefer the original home that they used to have. The only thing I like about GiantFood is the new scan feature. I like to be able to check prices in store because sometimes hang tags aren’t current.

We use the giant food app to build our grocery order and then do curbside pickup. At some point, GiantFood added a feature where you could share your location and notify the store that you are on your way for pickup. About 1-2 months ago, that feature stopped working. When we open GiantFood , the pop-up message no longer populates and we now have to call the store upon arrival. Not a huge deal, but the feature eliminated a step.

re: Adding Items to an Existing Order - When you are looking through your past purchases list and get to the “Show More” button, once clicked the options expand upward. This requires you to scroll up to where you left off or review your items in reverse, and scroll back down to get the “Show More” button again.

I hope that in time they figure out what makes GiantFood unreliable some of the time. I have spoken with Giant employees who also find it very frustrating so I know I am not alone. If I didn’t do nearly all of my grocery shopping at Giant I wouldn’t care. Once again GiantFood isn’t working. It just spins and spins. It looks like the update caused it to work slower or not at all. It would be nice if when this happens and you click on flexible rewards to find that option isn’t working, it would be nice if there was some message letting you know it is being updated, repaired, down for maintenance or something!! Instead I will skip going to Giant again today because GiantFood isn’t working. GiantFood is so unreliable. It is frustrating. I like Giant. I am there every week. Sometimes a couple times a week. But I won’t go and shop there when GiantFood isn’t working - like today. Very disappointing. I guess having an update means someone is trying to improve it. I hope you have another update soon that helps to fix the ongoing problems with using flexible rewards.

I have been a loyal Peapod shopper for many many years. Since the change to Giant my frustration is with the mobile app crashing while I create my order. I never encountered issues with the Peapod app. Once service was changed to Giant delivery I had issues adding/correct my information to the system. The system would not save the updated information. It took months to get my account information correct. Now as I shop, GiantFood crashes constantly! I cannot complete my shopping without it crashing at least 2-4 times. So frustrating! Bring back Peapod’s functionality or fix the crashing!

Over the past 1.5-2 weeks, I have been unable to view my Giant card, view account information, add coupons, view points balance, and designate flexible rewards points to grocery or gas rewards. I have tried both in GiantFood and on multiple different browsers on both my iPhone and MacBook Pro. I have even tried calling customer support and they were not able to tell me why I couldn’t view my account info, and even started giving me a slight attitude over the fact that GiantFood was telling me to create an account to view my card in GiantFood even after logging into my account. If this persists, I am tempted to see about deleting my account as adding coupons and designating flexible rewards points towards groceries is the whole reason I use my Giant card and have GiantFood downloaded onto & taking up space on my phone.

I appreciate the innovative spirit that designers and developers went for with GiantFood. It looks pretty and has nice aesthetic elements. With that said, that’s all the positives. GiantFood is not user friendly, does not allow you to add coupons efficiently, has way too many distracting elements, has design flaws ex. where the “chat feature” covers the “details” under special offers. I think the point was missed in this update, it’s about coupon and point tracking. I understand that you want to sell, but most people don’t use GiantFood for purchasing a full load of groceries, they use the website or the store scanners. As such, emphasis should be placed on easily tracking offers, coupons and points. That’s it. I honestly would like to go back to the old app, I think some serious thought needs to be put in rolling back the changes.

Every week when I use GiantFood I have to double check the whole time things are scanning that all of my coupons go through. I have to stay on top of things and remember every coupon I have, which can be a pain (one time I only got something for “free day” and it rang up as full price). That said, being able to digitally look at the circular and use the coupons is convenient and has saved me a LOT of money. I save between 30-75% each trip from shopping sales and using coupons.
Currently my problem with GiantFood is that it won’t open. I even installed the latest update, but it continues to say sorry for the technical difficulties, come back later). GiantFood is absolutely useless if I can’t open it!

I have shopped for large orders using GiantFood for years. It was user friendly, efficient, and it worked. The recent App updates have caused so many issues: It is so slow now, it spins after every add item. It now takes 3 times longer to do a large order. Also I get frequent error messages when trying to add items from past purchases. It now takes 3 selections to add one item because it asks to select from current order, then it goes to another screen, then you have to hit the arrow to go back. This cannot be the way it was designed to work - something is wrong. Please fix GiantFood - I get you wanted to add a new feature to do multiple carts, but do not destroy the existing features that were fine.

I am a long time Giant customer. I started using GiantFood a little over a year ago. For a long time I had no issues. Then apparently something was changed. GiantFood constantly crashes when using it and it makes my phone overheat and drains my battery faster than any other app. I use apps for other grocery stores and do not have any problems with the other apps. I have read other reviewers complaining about the same problem with the Giant app. The response is always that it will be passed on to the tech people, however there seems to be no resolution. It is most frustrating and I shop at Giant less and less because of GiantFood problem. Giant - if you want to keep your customers you really should solve this issue with your app.

Atrocious incompetence. Order invoice shows they did not apply any of the coupons. Have screenshots showing coupons added to order. Contacted them via website & have not heard anything back for a week. Never shopping Giant again. They have no idea what they are doing & don’t care. Never had such problems with Instacart which resolves any problems immediately.

Weird to have an iPhone app that still requires manual input of credit card. Also it takes a while to show actual total after savings. Frustrating to have it change to total every return to the cart. Also instead of automatically applying coupons you have to manually reapply every single time you open GiantFood!

I am a regular this app shopper and used GiantFood every single time I shopped. I also used the this app website in conjunction with GiantFood . Unfortunately, this update/New App is not user friendly at all.
The best part of the previous App was being able to browse the Weekly Ad and add items from it directly to your Shopping List while also having the ability to add your own custom Favorites. It was also easier to add the Coupons too. Now I have to go through hoops just to find and add anything. I even tried to add the Coupons & make a Shopping List on the Website thinking that may be easier but both the Website & App are too time consuming.

Please look into trying to make this more user friendly. As of now, sadly it's unusable.

I have an issue when scrolling through the cart or searching for and adding items where after about 3-5 minutes GiantFood crashes and I have to force quit and relaunch then try to find the items I was trying to add or remove from the cart. There is always a bit of lag while loading.

Would be nice if the final bill was accessible in GiantFood from an online order. And if points didn’t take 2+ days to post.

GiantFood crashing happens on both my iPhone 11 Pro Max and iPhone XR. on both iOS14.4 and rc 14.5

This update is extremely frustrated. It is no longer user friendly. I can’t see the details of items to add it only allows me to add new items without seeing additional information. With the work around I found to be able to view item info (not going into my current order), it is then a two step process of having to check whether to apply to current or future order. Additionally, I always add my tip after I have submitted my order and added any additional last minute items. There is now no way to update the tip once order is placed. GiantFood went from being really simple to navigate to extremely time consuming and frustrating. So much so, I’m more likely to use competitors’ services.

In theory GiantFood would be great if it didn’t crash constantly, like at least 5 times in as many minutes. So many reviewers saying the exact same thing. FIX IT! I’d rather clip paper coupons at this point, but it would be so much better if all the coupons were automatically tied to your card and we didn’t have to “clip” anything anywhere. Especially in this unreliable app. And for some reason we haven’t gotten the paper ad in the mail for at least a month and now I have to resort to this faulty app to plan our weekly shopping. With all the choices for grocery stores in the area, you’d think Giant would want to keep their customers happy. More and more we’re thinking of calling it quits on Giant.

I like GiantFood, when it works! When I need it most, while in the store grocery shopping it blanks out. I restart, restart and restart again. So now I want to print a list before going to the store but that function has disappeared or buried so many levels down I can’t locate it. So option C, is to get a piece of paper and write it down. Really! That defeats the main purpose of GiantFood , IMO.
The bare minimum requirement of a APP is that it doesn’t crash and burn when in use. Giant App use to be a entirely useless due to it’s lack of functionality. The techies added lots of useful bells and whistles. Now stop it from crashing so frequently please and you have a winner.

This is hands-down the worst app that I’ve ever used. It is incredibly slow and crashes all the time for no reason, regardless of which device I use. It is the most infuriating thing to use. As suggested, I have tried re-installing it multiple times on different devices but the problem persists, and Customer support has been of no use either. As you can see from the reviews that this is not a problem unique to me, it has gone on for years, and no one has ever bothered to fix it. Instead, they just blame the user or blow off the complaints with a rote, meaningless response. Why is this impossible for your developers to fix??? Giant should fire them.

Started shopping Giant of Maryland in September. Have tried multiple times to use that app, but it’s very slow to load and requires that I sign in every time, which is a pain. Developers need to really look at other grocery store apps (Kroger’s is very good, Safeway pretty good.) My three major complaints about GiantFood (besides how slow it is) are as follows: 1)no ability to remove or delete coupons from your list; 2) no coupon organization-you have to scroll through ALL coupons. It’d be nice to have them organized by category like dairy, deli, frozen, etc.; 3)it’d be nice to have GiantFood customize to the store you are shopping. Too many coupons for products not available at my store.

We use GiantFood every week and I really want to love it but it’s super annoying and needs to be fixed. It crashes constantly and the new update is weird. If you have a pending order it’s no longer showing in the cart and you have to scroll down to see it. Worst of all when I want to add things from past purchases there are too many steps. This should be a smooth, streamlined app and it isn’t. I want to be able to order my groceries in five minutes on here, not 20. Please fix!

App crashes EVERY TIME when searching coupons by brand. Mostly when I’ve gotten to the letter O in the alphabet. This forces me to have to start all over again at the beginning and scroll through coupons already seen! VERY ANNOYING!!! There needs to be a way to: 1. Lock in your option preference when searching coupons (I prefer by brand), and 2. Coupons should all load at once so user doesn’t have to keep tapping “load more” button. Fix these two recurring problems and I’ll give it five stars. Until these problems are addressed , it’s the most frustrating app on my phone and deserves a big thumbs down.

Atrocious incompetence. Order invoice shows they did not apply any of the coupons. Have screenshots showing coupons added to order. Contacted them via website & have not heard anything back for a week. Never shopping Giant again. They have no idea what they are doing & don’t care. Never had such problems with Instacart which resolves any problems immediately.

Weird to have an iPhone app that still requires manual input of credit card. Also it takes a while to show actual total after savings. Frustrating to have it change to total every return to the cart. Also instead of automatically applying coupons you have to manually reapply every single time you open GiantFood!

The digital coupons are nice in theory - except it’s useless and a giant pain because it lacks some basic common sense functionality. 1) categories to quickly sort coupons rather slowly scrolling through them all. 2) be able to remove coupons you don’t want anymore. 3) mark used coupons as used - they appear as available even after being used leaving me confused when it doesn’t work because I forgot I already used it (never an issue with paper.)

That you can’t tell what coupons you have or have not used makes me not want to use GiantFood and just use paper coupons. They’re so much easier to track.

I use GiantFood mainly for the coupons, but it is so frustrating. When the register misses a coupon, I go to customer service. They usually ask me to see the coupon on my phone, and I have to scroll for like 5 minutes to find it. Also, I wish that I could add coupons to my shopping list to make it easier to look at the size, expiration date, and other restrictions on the coupon. I also wish that used coupons would disappear or be marked somehow.

Decent app but coupons could use some big improvements. We need to be able to filter by category instead of scrolling through all of them. Please fix the issue where coupons remain listed even if you’ve used them. I can’t always remember if I’ve used one. The Coupons app removes them once they are used. My other issue is that I’ll make a shopping list on the web while logged in and it usually doesn’t carry forward to GiantFood but it should.