MasterCard Concierge app not working? crashes or has problems?

MasterCard Concierge Status

Published by MasterCard on 2024-01-16

Making each experience a priceless one, no matter where you are. Available for
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Reported Issues: 1 Comments

By Matthew Frankowski 11 months ago

App keeps saying "An error has occurred. Check your internet settings or try again." Tried everything, uninstalled and reinstalled and still not working.

Common dislikes about MasterCard Concierge app

- Issues with recognizing certain World Elite cards

- Poor customer support

- App needs significant improvements and has limited functionality

- Difficulty creating and logging into accounts on the app

Have a Problem with MasterCard Concierge? Report Issue

Common MasterCard Concierge Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MasterCard Concierge app on iOS and Android devices. Solve all MasterCard Concierge app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MasterCard Concierge iPhone Issues and Solutions

MasterCard Concierge iOS app crashes, not working, errors
MasterCard Concierge iOS app network issues
MasterCard Concierge on iOS has black/white screen

MasterCard Concierge Android App Issues and Solutions

MasterCard Concierge has errors/crashing/not working
MasterCard Concierge server network connectivity issues
MasterCard Concierge has black screen

MasterCard Concierge iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MasterCard Concierge app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MasterCard Concierge app crashes or not working on Iphone (iOS):

Close and restart the MasterCard Concierge app on iPhone
Update MasterCard Concierge app to the Latest Version for iOS
Uninstall and reinstall MasterCard Concierge iPhone app
Update your iPhone to the latest iOS version

Fix MasterCard Concierge on iPhone unable to connect to server/internet connection issues::

To resolve MasterCard Concierge network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MasterCard Concierge black/white screen (blank screen) on iPhone:

Follow the MasterCard Concierge iOS app troubleshooting guide Here →

MasterCard Concierge Android App Issues and Solutions

Fix MasterCard Concierge not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MasterCard Concierge app issues:

Force Stop the MasterCard Concierge App
1. On android, goto "Settings" » click MasterCard Concierge app. » click "Force Stop".

Update MasterCard Concierge to the latest version on PlayStore

Clear MasterCard Concierge App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MasterCard Concierge app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MasterCard Concierge.

Fix MasterCard Concierge unable to contact server/ MasterCard Concierge internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MasterCard Concierge » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MasterCard Concierge » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MasterCard Concierge on android.

Solve MasterCard Concierge black/white screens issue on Android:

Follow the MasterCard Concierge android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MasterCard, developers of MasterCard Concierge.

100% Contact Match

Developer: MasterCard

E-Mail: [email protected]

Website: Visit MasterCard Concierge Website

66.67% Contact Match

Developer: MasterCard

E-Mail: [email protected]

Website: Visit MasterCard Website

About this app

Whether you’re interested in travel planning, shopping services, dining reservations, or access to once-in-a-lifetime events, Mastercard Concierge’s dedicated team will work diligently to fulfill your every request. Easily contact the Mastercard Concierge team for help with booking and arranging your next priceless experience. Mastercard World and World Elite Credit Card cardholders. CONCIERGE – We’ll help you book and arrange those memorable experiences that you won’t get anywhere else. Mastercard Mobile Concierge is your personal concierge on the go and while you are traveling. OFFERS – Get special offers and discounts at restaurants, stores, hotels, gyms, and museums near your location. Contact your issuing bank’s customer service department with any inquiries on availability. Access special privileges and offers in your favorite cities. CITY GUIDES – View our recommendations for things to do in top cities around the world. For additional inquiries please call 1. 800. Mastercard (1. 800. 627. 8372). Discover the best nightlife, dining, shopping, hotels and events. Making each experience a priceless one, no matter where you are. Available for select U. S. Some bank cards are not eligible for this service. GOLF – Access your exclusive World and World Elite golf benefits and contact our Golf Concierge to book your next tee time.