Contact MasterCard Concierge Support
Company Name: MasterCard
About: Making each experience a priceless one, no matter where you are. Available for
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MasterCard Concierge Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: Nancy.Procaccino@mastercard.com
Website: 🌍 Visit mastercard Concierge Website
Privacy Policy: http://www.mastercard.us/privacy/concierge_app.html
Developer: MasterCard
3 Most reported problems 😔💔
Not eligible
by Mar2114
Like many other reviews I've read. I too am a Matercard Citi world elite card holder who has had the app before. I purchased a new phone and tried to reinstall the app and it wouldn't accept my card. I spent an hour being transferred to six different people who had no idea how to help me. Also, there is no custom support number for the app so I don't even know who to call. Very disappointed !!
Absolute Trash.
by Asdf94118SF
App is a complete waste of your time. My Citi DoubleCash card CLEARLY states “World Elite” on the back above the MasterCard logo. I called MasterCard and they CONFIRMED that I was a World Elite cardholder. When I put my card information into the app, it says I am ineligible. Extremely misleading tactics by MasterCard and Citi. Advertising benefits and not delivering on them is FRAUD.
Not functional
by Rachel635
I’m another world MasterCard holder that can’t get in because the app won’t recognize my card number. This app is 2 years old and this seems like an issue that could have been fixed by now
Have a Problem with MasterCard Concierge? Report Issue
Why should I report an Issue with MasterCard Concierge?
- Pulling issues faced by users like you is a good way to draw attention of MasterCard Concierge to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MasterCard Concierge customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MasterCard Concierge.
