🏷️ About: The Reliant Connect app is a mobile application that allows users to remotely monitor and control their household devices. It provides access to energy management, home automation, and security devices that enable users to manage their home from anywhere. The app is available for iPhone and iPad.
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- Good app layout
- Some features are good
You’d think, given the circumstances (home security), that maybe, just MAYBE Reliant would at least TRY to make a halfway-decent app. NOPE! The only app I have that has constant connection issues. Even worse, sometimes when I arm the system, ReliantConnect or widget will show that it is armed, but I’ll receive a notification 5-10min later that the request failed and that the system isn’t armed. YOU ARE DEALING WITH PEOPLES’ LIVES! Jesus Christ… I know Reliant doesn’t care though. They stop caring the second you sign the contract. Terrible, worthless company!
Oh, and on the off-chance someone with Reliant reads this— CHANGE THE SCENE TITLES! Seriously, could you have picked worse titles if you tried? I HIGHLY doubt it. They’re absolutely awful!
I’m not sure ReliantConnect works. We have called twice and IM’d once asking for help. Nothing. Had no trouble with Brinks. Getting the run around. They are getting close to getting a cancelation.
Awful bad services waste of money and time should have not 3 years contract , not recommended please
Also I see a lot of dissatisfied customers in the these reviews but I don’t see no answers to any of the gripes
Not connecting to my thermostat since the update 3 days ago
Can’t even find the create an account option.
Once I lusted my daughters email for notifications then I couldn’t remove it won’t give me the options otherwise I’d give it a five star
It takes too long to open the doorbell screen after someone has rang the doorbell.
I would give it zero stars if I could. It does not work at all!! Regret my decision to go with Reliant!!
ReliantConnect messes up every single night when I try to arm stay. Have to go to sleep with an unarmed alarm system. Doorbell camera is horrible and messes up all the time too. Can’t wait to get a new security system in a few months!!
When I “updated” my system to use the two factor authentication, ReliantConnect stopped working.
Power was lost at 3:34 pm today. The alarm keeps beeping. Called the reliant security and they said to unhook battery. Looked in panel and the battery was Never wired up - just sitting in panel box. Then she said unplug it from wall - on top of the panel box is the plug and it’s not plugged in anywhere.
We’ve had so many issues with the doorbell going offline and the technicians blamed it on the internet connection. We got faster internet and we still have the same issues. Worst of all, we’ve had the system since April and the batteries went out in December, even though they are supposed to last 3-5 years.
The camera disconnects after rain and the notifications stopped and customer support can't fix it. I can no longer access my account online and no one in tech support can assist me with that. I am moving my service to a company that can provide online access and reliable services. Do not sign up with them!
This is stupid to have
Can not connect to the security cameras on my iPhone 8
Some features are good like ReliantConnect layout. The doorbell camera is highly unreliable. The entire idea for the doorbell cam is to talk with anyone that pushes the doorbell but it keeps having an error message. Also the camera’s recording function is intermittent. Offer it will record absolutely nothing from absolutely no movement.
The concept is ok, however ReliantConnect is not that intuitive and navigate through the options is quite confusing
Would love to see scenes added to the Apple Watch!
Missing a couple features that are keeping it from getting 5 stars but it’s a great app overall.
Reliant Connect appears generally safe, but use with caution.
JustUseApp Safety Score for Reliant Connect is 33.3/100.
This assessment is based on our NLP analysis of 71 user reviews.
Combined with the app store average rating of 2.6/5.
Reliant Connect appears legitimate, though exercise caution.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Reliant Connect is 33.3/100 .
This conclusion is based on analysis of 71 user reviews.
- Energy management: Users can program their thermostats and control their small appliances remotely.
- Home automation: The app allows users to remotely control and monitor their home devices, such as lights and locks.
- Security devices: Users can receive alerts and view their account in real-time from their mobile device or on the web.
- Easy access: The app is available for iPhone and iPad, and users can access their account from anywhere.
- Terms and conditions: The app is offered by NRG Connected Home LLC d/b/a Reliant, a wholly-owned subsidiary of NRG Energy, Inc. Terms and conditions apply, and users can visit reliant.com/connectterms for complete terms and conditions.
- Trademarks: Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc. registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
