Reliant Connect Reviews
Published by Reliant Energy Retail Holdings, LLC About: Be at home even when you’re not. Remotely monitor and control your household
devices with the Reliant Connect app.
Table of Contents:
About Reliant Connect
What is Reliant Connect?
The Reliant Connect app is a mobile application that allows users to remotely monitor and control their household devices. It provides access to energy management, home automation, and security devices that enable users to manage their home from anywhere. The app is available for iPhone and iPad.
Features
- Energy management: Users can program their thermostats and control their small appliances remotely.
- Home automation: The app allows users to remotely control and monitor their home devices, such as lights and locks.
- Security devices: Users can receive alerts and view their account in real-time from their mobile device or on the web.
- Easy access: The app is available for iPhone and iPad, and users can access their account from anywhere.
- Terms and conditions: The app is offered by NRG Connected Home LLC d/b/a Reliant, a wholly-owned subsidiary of NRG Energy, Inc. Terms and conditions apply, and users can visit reliant.com/connectterms for complete terms and conditions.
- Trademarks: Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc. registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Overall User Satisfaction Rating
Negative experience
77.3%
Positive experience
22.7%
Neutral
15.1%
Key Benefits of Reliant Connect
- Good app layout
- Some features are good
20 Reliant Connect Reviews
2.6 out of 5
By Cameron0208
You’d think they’d try harder with a home security app
You’d think, given the circumstances (home security), that maybe, just MAYBE Reliant would at least TRY to make a halfway-decent app. NOPE! The only app I have that has constant connection issues. Even worse, sometimes when I arm the system, ReliantConnect or widget will show that it is armed, but I’ll receive a notification 5-10min later that the request failed and that the system isn’t armed. YOU ARE DEALING WITH PEOPLES’ LIVES! Jesus Christ… I know Reliant doesn’t care though. They stop caring the second you sign the contract. Terrible, worthless company!
Oh, and on the off-chance someone with Reliant reads this— CHANGE THE SCENE TITLES! Seriously, could you have picked worse titles if you tried? I HIGHLY doubt it. They’re absolutely awful!
By CalF1519
Unreliable
Some features are good like ReliantConnect layout. The doorbell camera is highly unreliable. The entire idea for the doorbell cam is to talk with anyone that pushes the doorbell but it keeps having an error message. Also the camera’s recording function is intermittent. Offer it will record absolutely nothing from absolutely no movement.
By 10bre10
It was nice at first
The camera disconnects after rain and the notifications stopped and customer support can't fix it. I can no longer access my account online and no one in tech support can assist me with that. I am moving my service to a company that can provide online access and reliable services. Do not sign up with them!
By shouldhaveusedring
Constant issues with the door bell.
We’ve had so many issues with the doorbell going offline and the technicians blamed it on the internet connection. We got faster internet and we still have the same issues. Worst of all, we’ve had the system since April and the batteries went out in December, even though they are supposed to last 3-5 years.
By reliant is no good
Reliant energy alarm system is the worst
Power was lost at 3:34 pm today. The alarm keeps beeping. Called the reliant security and they said to unhook battery. Looked in panel and the battery was Never wired up - just sitting in panel box. Then she said unplug it from wall - on top of the panel box is the plug and it’s not plugged in anywhere.
By Ashleigh bustillos
Horrible
ReliantConnect messes up every single night when I try to arm stay. Have to go to sleep with an unarmed alarm system. Doorbell camera is horrible and messes up all the time too. Can’t wait to get a new security system in a few months!!
By Soulburn
Great App
Missing a couple features that are keeping it from getting 5 stars but it’s a great app overall.
By fidoverano1
Not very easy to navigate
The concept is ok, however ReliantConnect is not that intuitive and navigate through the options is quite confusing
By Caniac in Texas
Don’t use the 2 factor authentication
When I “updated” my system to use the two factor authentication, ReliantConnect stopped working.
By time to move on?
Hasn’t worked once
I’m not sure ReliantConnect works. We have called twice and IM’d once asking for help. Nothing. Had no trouble with Brinks. Getting the run around. They are getting close to getting a cancelation.
By 565TG
Doorbell slow
It takes too long to open the doorbell screen after someone has rang the doorbell.
By Vonye663
Don’t waste your money
This is stupid to have
By Wade_n_paradise
Apple Watch
Would love to see scenes added to the Apple Watch!
By micky1161
Erase a contact
Once I lusted my daughters email for notifications then I couldn’t remove it won’t give me the options otherwise I’d give it a five star
By Mathews Fam
Security cameras
Can not connect to the security cameras on my iPhone 8
By valerev89
Lame!
Can’t even find the create an account option.
By Greatest Neighbor
Not connecting to my thermostat since the update 3 days ago
Not connecting to my thermostat since the update 3 days ago
By nibblesg
Worst app!
I would give it zero stars if I could. It does not work at all!! Regret my decision to go with Reliant!!
By Ant_hou
No app support
Also I see a lot of dissatisfied customers in the these reviews but I don’t see no answers to any of the gripes
By piz of
Reliant apps
Awful bad services waste of money and time should have not 3 years contract , not recommended please
Is Reliant Connect Safe?
Yes. Reliant Connect is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 71 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.6/5 . Justuseapp Safety Score for Reliant Connect Is 22.7/100.
Is Reliant Connect Legit?
Yes. Reliant Connect is legit, but not 100% legit to us. This conclusion was arrived at by running over 71 Reliant Connect User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Reliant Connect Is 37.8/100..
Is Reliant Connect not working?
Reliant Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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