Total Connect Comfort Reviews

by Lovingangeliz

Got this to replace and out of date thermostat. Was thrilled this was WiFi enabled to be run by an app, which meant no more running up & down stairs to set the temp. Only problem is I constantly get log in errors due to their servers being down or it looses connection to the WiFi. Had it trip the breaker for no reason and stopped working all together til we figured the breaker was tripped. This was on a night when it was snowing and 22 degrees outside! Then today - again connection error with the WiFi lost & servers down, it comes back up a couple hours later but the darn thing isn’t registering commands or connecting correct info with TotalConnectCom . Turned our heat up but it never registered the house temp changing and the heat keeps running nonstop. Had it set for 60 and it says the house temp is currently 54 so it’s running. However we are burning up! Checked house temp with my other thermometer and it says it’s currently 66 in the house but this thermostat isn’t registering it & keeps running! We have had this professionally installed with our AC we put in a year ago. It has been a pain in my behind! Soon as I can I am having the AC company put my old thermostat back in! This just get worse each month I have it. I wish I went with the other WiFi thermostat but I thought this was the better brand. Boy was I wrong!

by R P M Is Real

Every time I open TotalConnectCom it tells me the thermostat disconnected from WiFi at some recent moment, like last night at 9:12, and service cannot be restored until I resolve this matter. But when I look at the thermo it shows a strong connection. If I re log in to TotalConnectCom , and then sever and re-establish the WiFi connection, then I can control the thermostat with my phone and from the website for maybe a few hours. Even so, it’s always telling me I need to register before I can have remote access. Thing is, this has been going on for two years. As recently as last night I tried calling Residio for help but, like so many times before, I spent about 45 minutes listening to a recording telling me how important my call was to them but all representatives were busy helping the other suckers who bought a Honeywell. I always make sure to hang up at least three minutes before the tinny music and lying announcer lady drive me to the brink. The faqs are of little help but they have accused me of having connectivity issues. I’ve got a houseful of properly operating devices as evidence of my innocence. The thermostat itself works fine hanging on the wall, as long as I can touch the controls. But so did the nothing-wrong-with-me! thermostat I so carelessly ripped from my wall and cast aside when I set this unit up, thinking it was the smart one. I did not know how much I would weep for the loss of my poor old thermostat.

by RippleReviewer

This thermostat is gorgeous on the wall. It’s decently easy to set up, although I couldn’t complete registration through my smart phone. I had to use my laptop to register my thermostat because the buttons were misaligned on my phone.

As a prior Honeywell thermostat owner (I had a lower model at my old place), I’m stunned at how many features are missing from this “upper tier” device that were so nice and convenient on my older model. For example, you apparently cannot remotely control the unit while it is on vacation mode. You can see status, but if you’re planning on coming home early or letting someone else in while you’re gone, you’ve got to be in front of the panel to do that. Why? What if my plans change? Another convenience on the old one that’s missing here, apparently, is geo-fencing. If I traveled outside a circle around my home, my old Thermostat detected that and adjusted to the more energy friendly settings I programmed. When it detected I was coming home, it would change to my “at home” settings. I travel a lot and enjoyed the automation and common sense that was built into my old unit but seems to be missing from this new, not nearly as smart unit.

I’ll update if this improves or I learn a trick I don’t currently know.

by DrDave101

TotalConnectCom and thermostat are useful but really don't live up to the potential of a modern web enabled system. It is little more than porting a classic, first generation programmable thermostat to remote control by internet app. Just think of the features they could have added, like control based on current outside temperature - why have A/C on at all if it dropped to 65 degrees outside? That would be a big energy saver here in my area where it does often cool off that much at night in the summer. I also take issue with their deceptive marketing and packaging. Some of their models have local weather on the thermostat itself - very cool. When i went to buy locally, the package mentions local weather and shows a picture of it displayed. Turns out my model does not have that. even the support guy thought it did but after far too long found out that it doesn't - the local weather display is from the online interface if i log on thru the web. if i'm on the web, I can choose any number of weather sites so it's irrelevant and should not be featured in such a prominent way on the package. By that point it was already installed and I had written wiring notes on it inside with a Sharpie so I couldn't return it and exchange it for the next model up that shows the local temp on the thermostat itself.

by Life's A Birdie

Overall, TotalConnectCom does what I wanted it to do...remotely control my thermostat. One feature that I would like to see is the ability to program a “dead band” into a temperature setting. For instance, if I don’t want the cooling system to cycle as frequently and I’m perfectly fine if the temperature “drifts” a little bit. If a dead band feature was available I could set the temperature I desire and a number or degrees I was comfortable allowing the temperature to drift. For example, let’s say I wanted a cooling setpoint of 78° F and was okay if the temperature drifted up to 81° F. I could set the temperature of 78° F and a “dead band” of 3° F. What that would do is reduce the cycling of the system and it would allow for longer run times (which is desirable, believe it or not) when the system did call for cooling. I can do that manually using TotalConnectCom , but it’d be a convenient feature that would boost my rating to 4 stars. If they added a “run time” feature so I could see how many minutes the system was on in a given day, week, month as well as the number of times it came on I’d give it 5 stars. I know they send out a monthly energy report, but that only tells the story on a monthly basis and I assume it’s rounded up to the nearest hour.

by JacPam

I have two HVAC units and have had two programmable thermostats for almost 10 years. We are on the Phoenix, AZ save 3 plan, so your thermostats were perfect. But recently one of them went down. Ordered one that looked the same, but turned out to have no WIFI. My mistake. So ordered another. Looked slightly different with buttons instead of touchpad, but connected to TotalConnectCom , so happy. So now temps in Phoenix are hitting the 110 and above mark. It is important to lower our temps for a couple of hours, to then coast through the 3 hours without the units running. So TotalConnectCom was perfect until daylight saving time hit for most of the nation. The new thermostat keeps kicking on an hour to early, meaning I am charged like triple for it being on. The time is correct on the thermostat, yet still kicking on at 5 instead of 6. While the old one on the other unit is functioning fine, this one is not.

So tried to look up how to get it back on Mountain Standard Time. Looked like reinstalling all over again. Have to call to have someone else do that. So thought I’d trick it by changing programming hours. Nope, kicked on an hour too late. So thought maybe TotalConnectCom was fixed on MST. Nope. Still kicking on and costing me money. Wish someone would tell me what is with TotalConnectCom only on this thermostat. Is there a simple fix. My rating for TotalConnectCom before 5 stars, now 2-3 on that one thermostat.

by Dictionary Dork

I’ve been doing commercial/ Industrial HVAC for 27 years. Honeywell is a brand of controls I’ve come to know and trust over the years. When it comes to specifically Wi-Fi programmable thermostats, I’ve seen better. There are things HW did well when it comes to design of this. They definitely improved the ease of programming and use. The unit does a great job of learning the anticipation, and maintaining Setpoint in a slow and precise way.
The problem I have, is the lack of ability to RELIABLY control the unit from one’s separate devices through TotalConnectCom . I feel that about 20% of the time, when I want to adjust the temperature from my iPhone or iPad, I am forced to just physically go to the stat and push the buttons. What’s so hard about that? (You may be asking)
Well if I’m not at home, it’s not possible to walk to the stat. If I am home, walking to the stat defeats the purpose of having a Wi-Fi thermostat capable of being controlled from remote locations. My Wi-Fi router is located approximately 10 feet from my thermostat, in the same room. My Wi-Fi provider is a very reliable, very fast, very strong fiber optic service. My Apple devices are all less than 2 years old. Most of the time when the system (HW TCC APP) goes down, or is inoperable it’s on their end. Not mine. Failure to sign in, or fails to connect, or down for maintenance.

by JB In PHX AZ

I liked the Honeywell thermostat for the wi-if feature and, because you can turn the learning mode off. I am on a time of use plan, so when I set the temperature, I need it to follow the schedule I give it (not get all smart about it and pre-cool before the off peak hours start, as that is not useful). I wanted a WiFi unit to check the temperature during the day, when I am at work. (Sick dog at home, can’t handle the AZ summer heat without proper AC, and outages are common during the monsoons). TotalConnectCom can get glitchy where you either cannot log in or cannot communicate with the thermostat, but it resolves itself by the next day. However, recently there was a power outage, and the WiFi router restarted. No matter how many times I follow Honeywell’s instructions to reconnect the unit to the WiFi, TotalConnectCom says it needs to reset. Now the unit itself says it is connected with the WiFi, and TotalConnectCom can see the room temp and the temp the unit is set too, both of which update properly in TotalConnectCom throughout the day. It’s been 3 days, a hundred resets, and still not correcting. I don’t want to call the help number and get transferred to someone in another country and try to explain this to them... so I’m on the search for a brand that has a better app and still has the option to turn off the learning features.

by Eddie 72

Purchased a Honeywell “Smart Home” color thermostat to replace a builder installed Honeywell thermostat on our hi-efficiency (95%) gas furnace/AC unit. The original thermostat worked well, but the display was just too small to comfortably read, and programming, with no WiFi feature was extremely(emphasis on extremely)difficult. The large color display on the new thermostat is excellent. TotalConnectCom seems to work well, however after only a few days of use, I’ll reserve total judgement for now. I have noticed that the outside temperature reading does not seem to update very often, and the displayed outdoor temperature rarely is even close to three remote reading thermometers we have in our home. I have noticed that the furnace cycles more often than it did with the previous system, and the thermostat has no choice of temperature differential settings. There is a conventional/hi-efficiency setting, which I have set to the hi-efficiency setting. It would be my choice to have a couple of degrees differential between on and off, so the unit didn’t cycle so often. I do plan on contacting my HVAC supplier to find out if there are any adverse effects from the more frequent cycling. At this writing, I am about 3 months from using the AC part of my system, so may add to this review at a later date. Summary, to thermostat manufacturer, or app developer, this really need a differential choice.

by Emilyelizabethclifford

We got this thermostat for our second home so that we could turn the heat or A/C on with or smartphone before we arrived. It does what we wanted through TotalConnectCom but I wish we didn’t have to sign into TotalConnectCom every single time we wanted to check the temperature in our home when we are not there. Also we chose it over other stats hoping for a greater amount of simplicity for us Boomers who are neither ignorant nor proficient with electronics. It does do some funny things that we are not used to. It will turn the furnace on very very early trying to anticipate having the house warm by the wake time which makes the house too warm in the early mornings causing us to wake up. It tries to out think is if we try and manually regulate. I suppose it’s just us but we are sure used to an old school thermostat that does we tell it to do when we want it to do it not an adaptive one that seemingly makes it owns decisions. It was mainly for TotalConnectCom that we chose it and for that, we are happy with it. Just wish we didn’t have to sign in each and every time!

by Hyrolr

I replaced another brand of wi-fi thermostat with this one after the original failed. I bought the Honeywell partly because of the reviews and partly because of the company reputation. It works, but I am a little disappointed at this point. The thermostat does not update the indoor temp properly or often enough so it gets cold in the house before it turns the furnace on and then it overruns the set temperature so it gets too hot inside before the furnace turns off. I thought it was a problem with the unit so I returned it and got another. No difference. I called the support number and got someone overseas who had no idea how to understand the problem or tell me how to fix it. In addition, the unit does not have a function to give me daily unit run times. On the plus side, it is easy to set up and the display is easy to read. I would give this unit 5 stars if it would work correctly and give me some idea of how much the furnace runs on a given day.

Update, one year later. The unit has settled in as far as holding temp goes, and I like the feature where it anticipates the heat time needed to meet the temp setting at a given time. Especially useful given that we reduce the house temp to 60 degrees overnight in winter. The unit senses temp drop during the night apparently and calculates the time needed to meet the warm up time in the morning. I would give it 5 stars but there is still no function to view actual run times.

by Smurfy7336

I bought this WiFi thermostat because of the reviews and because of the reputation name ~ Honeywell. For the most part I give it 5 stars. But I hate the lag time after you make an adjustment with the temperature. It can be the normal 5-10 seconds which is fine but sometimes it takes up to a minute, which makes no sense to me if I’m changing the cool setting from like 77 to 73 it should know that I obviously want it cooler and change accordingly, but sometimes it takes over a minute. I could understand this if I was asking it to change from 74 to 73 because that’s only 1 degree difference and the thermostat may think it’s very close to that temperature already but 4 degrees or more of a temperature change request should be almost immediate in my opinion. The graphics are great and easy to read and you can change the colors of the display which is nice. I do agree with another reviewer that I wish you could track how much the A/C or furnace is actually running in number of minutes and hours and cycles. Overall I give it a total score of 4.5/5 stars. It sure beats getting up out of bed or off the couch to change the thermostat!!! That’s Priceless !!!

by RRoblan

This thermostat works great when it works right. I don’t know how it reads outside temperature but most of the time is not in agreement with actual temperature in the area (does it read “official” temperature at some other location?). The other thing is that it is supposed to be a “smart” device and adjust itself according to our usage trends, but it has never changed its set preferences from the day it was installed. One thing I don’t like is that it changes the heat mode to “emergency” mode too often, seems to kick in more often above 71°F which I think it’s too much too soon. The remote works great, it even works overseas! Other than that the device works great, it keeps the house at the desired temperature, although I liked the two-degree differential the other thermostat had to kick on; this one turns itself on at a one-degree differential, so it turns on more often during the day, but I haven’t noticed a difference on the electricity bill and that is fine with me. The major flaw I think is that it doesn’t change “Modes” automatically (Cool to Heat and vice-versa), a feature I was looking for but could not find in local stores like Home Depot and Lowe’s, at least I can do that from my Iphone and don’t have to go to the actual device to change it! Hope this helps, happy hunting!

by Chicagouser

The good: I can control the thermostat remotely. It's been reliable over a couple years of use. The "air circulate" mode is very useful and helps inhibit mold and stale air. This mode circulates air about 8 hours per day even if the heat or a/c isn't on. I like that I can see system status remotely - in other words, in addition to turning it on or off, I can see if the system is actively operating at the moment.

The mediocre: The "air circulate" setting can't be customized. Also, it's not intuitive. TotalConnectCom interface makes it seem like I have to leave the system in heating mode (but set to 55 degrees) in the summer time if I want to use the air circulate. TotalConnectCom should have a dedicated setting for "air circulate" that doesn't have an apparent requirement for the system to be left in heating mode. I can't see the status of my system fan in TotalConnectCom when in "air circulate" mode.

The bad: There is a "marketplace" icon on the main screen which I don't need or want. This replaced the equally useless "contractor" icon which TotalConnectCom used to have. Now, each and every time I adjust the heat, Honeywell wants to present me an upsell. This "marketplace" should be buried in a submenu somewhere. Voice control is not implemented well and I'd prefer not to have it at all. There should be a way to disable voice control.

by UseMyDataToHelpME

First, I’m really pleased with the straightforward functions and usually-intuitive user interface. We’re away from our house unexpectedly on a frequent basis and having the ability to remotely adjust or shut off systems is super helpful and gives us peace of mind.

Having said that, Honeywell could take their game to a whole other level, if they used data they already have access to. Homeowners or businesses that have multiple thermostats would benefit from some analytics that take the rate of (speed at which the systems) heating/cooling in their home/Ofc and the outside weather data to calculate what the most economic settings are. Every home/ofc is unique. I constantly question whether I should set my upstairs and downstairs thermostats +/- 1 or 2 deg apart, so that I’m not running them unnecessarily. This would be an easy thing to do and would be SUPER HELPFUL. The “reports” we get comparing last year’s running time to this year’s is useless information. The system would learn how our homes heat and cool and offer the cheapest way to do that … or give us a setting to do that automatically. If they add in our individual gas, elec, oil unit costs, they could calculate how much we actually save! … and it could be linked to the outside weather for greater savings.

by 1FSH1

We upgraded to a Honeywell smart thermostat many years ago. It was connected to older mechanicals at the time, so we didn’t get the total benefit of TotalConnectCom from the standpoint of being able to control humidity through it. That changed when we updated all of our mechanicals this year. We also went for zoned heating/cooling, meaning we have 1st and 2nd floor thermostats along with electric, automatic dampers in our duct work. So, now we have two smart thermostats and have control over temperature and humidity. The thermostats doo a great job of keeping the house at an even temperature from top to bottom regardless of the season. I love being able to control the temperature, in particular, via my phone or iPad. TotalConnectCom gives me good information as far as inside/outside temps, inside/outside humidity, if the system is actually running, what the set temperature is. And it gives me this for BOTH floors. Schedules can be customized for each floor through TotalConnectCom , too. I particularly like TotalConnectCom when we have been traveling. I usually put the the temperature on a vacation hold, so about an hour away from home, I like to cancel the hold so the house is comfortable when we walk in. So, great thermostats and great app to use them.

by Belize13

I don’t understand why when you try to do a temporary override of the system the maximum time you can override is 3 hours. When you pull up the screen to override it, it shows the maximum adjustable end time as the time until the next program starts which would be great. Once you set it to override until the next program period you think everything is ok but if you go back in to review it the override has reset to 3 hours from the current time. Today is Thanksgiving and the business will be unoccupied and I want to override the system all day until the night setting kicks in. Unfortunately all I can do is override for a maximum of 3 hours at a time. This has been going on for over a year and I would think it would be corrected by now.

UPDATE: After doing some more digging I found out that the thermostat itself has a setting that can limit the length of any override. TotalConnectCom would submit the override request but the thermostat would limit the duration to 3 hours. After changing the thermostat setting for the maximum override time to 12 hours TotalConnectCom worked flawlessly. Also found out the thermostat has holiday settings that allow any holidays you pick to have a different schedule.

by Snowfool

I just installed a new Carrier high efficiency furnace in our vacation cottage up north Michigan. I had bought a $99 Honeywell RTH6580 at first, installed it and found out it didn’t have any battery backup. Since it’s a vacation home, I want the thermostat to remember the settings because I’m only there if you times per year and the power seems to go out regularly. No where could I find anything about a backup system, so I tested it by turning the furnace off for a while and reconnecting. The thermostat went to a much higher (probably a preset) heat setting than I had it. So that thermostat came off the wall and went back to the store. Then I tried a $99 Sensi. It was very difficult to set up, I never could get it to connect plus it only went down to 50° and I needed to go down to 42 because that’s the temperature I keep my cabin in the winter. So they one came off the wall and went back as well. I then bought the Honeywell RTH9585. It stores settings in permanent memory, not just limited battery back up, which is great because sometimes power is out for several hours, and no batteries to change. its goes down to 40, was really easy to set up and connect to my router, app has worked flawlessly. I love it so far. And I’m getting a $50 rebate from the electric company for installing it...awesome.

by GBC98

This extraordinary thermostat was put together with a package deal last week by the installer who we contacted through the promotion at Costco. From day one to the later installation date they handled everything beautifully. When I saw the thermostat being installed I asked them to budget some time to explain it to me because I had mixed results and ultimately A fatal experience with the nest brand. It only took a few minutes to coordinate the Wi-Fi with the different links that were provided and to add the security codes that make this thermostat responsible to those codes. I would say the whole thing took less than 10 minutes given that there were a number of steps and the fact that it is installed on my iPad as well as my iPhone. In a word it works beautifully,,, I can raise temperature is lower temperatures I can view the five day forecast and there probably some other features that I haven’t developed yet. I’m confident anyone using this thermostat would be greatly impressed and delighted with the accuracy, the function, and the ease-of-use.

by MyNameRod

TotalConnectCom is a great addition to the smart stat. It provides the same info as if I was standing in front of the unit. I can perform all I need to do with TotalConnectCom and what I can’t is not that important to the functionality of the unit so it can wait until I’m at the unit to perform. I have 2 systems but only purchased 1 stat to see if all was good with it. After about 2 months of having it operate my main level, I will purchase another one for my second level. The setup was a little confusing at first as the color wires did not match up to the new stat. But once I researched on what each colored wire actually is and what it does and matched that to the stat, it was pretty simple on how to wire it up. I like the outside temp feature where I can see at a glance of the outside temp,although I have other apps for that it’s still nice. Having the schedule pretty much operate the system it’s nice when like on holidays when everyone is home, I can just go to TotalConnectCom and change to the desired temp and it will hold there until the next scheduled setting and it will just continue with the schedule from there. Or I can just do a permanent hold and release it when I want. Like I said earlier, it does exactly what I need it to. My only complaint is the price, albeit comparable to other smart stats on the market, they are all over priced, in my opinion.

by Captscott58

The write up on this product sounds great. The only problem is is none of the online features work. We have been trying to work with customer service to get the unit working to no avail. I was told our problem was given an upgraded service ticket, but so far nothing has happened. It has only been a month so maybe I need to wait longer. After having paid a premium price for this unit you would think it might work. Every time I try to call into customer service I have to wait a minimum of 45 minutes on hold. Most days go well over an hour on hold and I never get through. I am beginning to believe that there are many of these units no working that is why I can not get back in touch with customer service. But then I maybe wrong on that too !! If I was going to choose another online thermostat I believe I would go with another company. Which by the way may happen soon, as winter is coming and with the price of heating oil, and the size of our hall, we need to keep our costs down. I would hope that the Honeywell Corporation would see this review and act to correct this situation, I will update this review if I do ever get in touch with them and the problem is cured. Building Manager of an American Veterans Organization !!

by Darcysmarcy

I got TotalConnectCom so I could monitor my thermostat when I'm away. TotalConnectCom has no push notifications on your phone. Which kind of defeats the purpose of having an app. Instead it sends email alerts. The email it sends you just tells you if the temp is below or higher than a certain temperature. I would prefer it told me when someone changes the temperature.
For example, if it's cold outside so the AC is turned off, it will tell me when the house goes below 75 degrees F. But if it is very hot outside, and someone has set the thermostat to 60 degrees F, but it's too hot to cool past 75F then the AC could run all day without it notifying me. I would like it to give me the option for push notifications for anytime someone changes a setting.
Side note: if you need tech support for anything contact the live chat people on honeywells website and they will help you right away. Emailing tech support will get you no where.
Edit 2017: I can't believe TotalConnectCom still hasn't added push notifications. Email notifications has been 0% helpful. Nothing has been updated on TotalConnectCom in the 2 years of me using it. I think it is time for me to buy a different brand of thermostat.

by Philyc And Jimicunome

Needed to overhaul an old 4 family building and the steam heating system was first on the list. In this building there has always been one old school thermostat that controls heat for the entire building.
I didn’t feel like running wire to every apartment so I picked the vision pro with red link because of the internet gateway and the temp sensor accessories. I Have 2 sensors and the stat hard wired to the boiler and a plug in transistor for a C wire alternative now.
Needless to say the new steam boiler , wireless sensors and the wire stat work great. It’s helping save a lot of money because I can adjust the house temp and heating schedule via my phone or iPad whenever I need because uninterrupted communication between my phone app and the internet gateway.
Would have gave it 5 stars but I can’t see the temp of the rooms that have the temp sensors . Not even on the stat itself. So I hope some of those high end models have that option when I upgrade in the future. Overall great product and easy to do it yourself at home. Just takes a bit of planning because of all the options the redlink system has available.

by NE TX Biker

After a purchase of a new home, I was in the market for a smart thermostat. I didn’t really like the idea of the nest thermostat learning my temperature habits and deciding for me what the temperature needed to be in my home. I took a chance and purchased the Honeywell. I had some trouble with the wiring diagram and had to call customer service. I reached a woman who I believe was in India and I was worried that I would not be able to understand her and that she would not be able to solve my problem. To my surprise, she spoke very good English but I could still recognize her accent. She asked me a few questions, placed me on a brief hold and gave me some instructions which solved my problem. I love this device. Lots of features. TotalConnectCom is very handy. I really like the schedule but I wish there were a week 1 schedule and a week 2 schedule as I alternate a different shift at work every other week. I have had the unit for a while now so I am used to changing the weekly schedule to accommodate my work schedule. All in all I am happy with the unit and TotalConnectCom .

by DFW Rick

This thermostat works great when it works right. I don’t know how it reads outside temperature but most of the time is not in agreement with actual temperature in the area (does it read “official” temperature at some other location?). The other thing is that it is supposed to be a “smart” device and adjust itself according to our usage trends, but it has never changed its set preferences from the day it was installed. One thing I don’t like is that it changes the heat mode to “emergency” mode too often, seems to kick in more often above 71°F which I think it’s too much too soon. The remote works great, it even works overseas! Other than that the device works great, it keeps the house at the desired temperature, although I liked the two-degree differential the other thermostat had to kick on; this one turns itself on at a one-degree differential, so it turns on more often during the day, but I haven’t noticed a difference on the electricity bill and that is fine with me. The major flaw I think is that it doesn’t change “Modes” automatically (Cool to Heat and vice-versa), a feature I was looking for but could not find in local stores like Home Depot and Lowe’s, at least I can do that from my Iphone and don’t have to go to the actual device to change it! Hope this helps, happy hunting!

by Kerirobinson

I have a lot of wired devices in my house so it was logical that I'd install a wireless thermostat. I have two thermostats working TotalConnectCom. They have performed flawlessly.
Scheduling function works great. Additionally I like the fact that I can set the thermostat to a hold temperature for vacations, and then have the system return to the comfortable temperature while I'm on my way home with a simple wireless command. Since I travel a lot, both domestic and international this feature has been wonderful. Even at home it pays dividends. Nothing worse than being at the pool all afternoon and remembering you left the temperature on the air conditioning turned low. This allows me to simply raise the temperature and put the house back at a comfortable temperature before returning back inside. The software was easy to use easy to install and we've had no problems. I have it on both my iPhone and my iPad and it works great. It even works well from the comfort of your own bed. During the worst of the thermostat wars, no one actually has to get up anymore to adjust the thermostat just grab your mobile device from the nightstand and all is well.

by @RichtheDIYGuy

My original digital thermostat was not holding temperatures that well in my home so after reaching several brand names i decided to try the Honeywell 9000 WiFi thermostat . I installed it myself but found out my existing thermostat did not have a “C” wire needed to power up this device. After fixing that problem ,the thermostat powered up just fine , followed the screen prompts , connected to WiFi , downloaded TotalConnectCom ,all went very smooth . I found programming the daily heating and cooling schedule very simple . TotalConnectCom works very smoothly and never as issue with communication with thermostat . The thermostat controls a high efficiency HVAC system . Whatever problems people have had in the past with these units my have been resolved as I am very satisfied with its operation . There is not battery backup so unit does power off if loss of power but retains heat and cooling set points in memory. It has been seven months now with zero issues . If this device is not working properly for you after Install I would look closer for a settings not entered correctly or a problem with your system in general . Good luck

by Oldbutnotdone

I just installed the Honeywell RTH6580WF WiFi thermostat and I have to say that I am really happy. This thermostat is a real bargain in my opinion - under $70 at Home Depot and less on line. Honeywell supports the thermostat with an online control center which allows you to set up (email) notifications for a variety of potential issues with your HVAC system (temperature in/out of the temp range that you specify, loss of WiFi connection, system not responding to settings, etc.). There is also a phone app which allows programming of the thermostat as well as a number of other controls. The ONLY thing that I would add to this thermostat would be to have notifications come via text instead of email. I wrote to tech support yesterday asking about this feature - haven’t heard yet (it’s the weekend). But based upon the features lacked into this unit, I won’t be surprised if they come back and show me where I missed that OR if they add that as a future enhancement to TotalConnectCom or control center. The bottom line is that this a great, programmable and remote controllable thermostat at a great price!

by CAD Manager

Last year I had to replace the entire first floor HVAC system. The company providing the new HVAC system also removed my old Honeywell programmable thermostat and replaced it with another brand name thermostat. I didn’t think much about it at the time as I thought I was getting an updated thermostat. It was a horrible mistake! With two different manufactures of smart thermostats trying to adjust temperatures in the house, in short, was not working! I finally got mad and replaced both of them with these new Honeywell units. I really like the iPhone interface with both units. It is extremely easy to program and very versatile. My home is maintaining a much better comfort level while not having two HVAC units fighting for control or one not running at all. I am a little disappointed that Honeywell will not provide a common interface between the two thermostats. Ie. Both HVAC units should be running at same time so that one unit is not carrying the entire load of the home. If one unit is on, the other will not since a need to operate (at least for a little while). But, I’m not an HVAC engineer and there may be other issues here, such as a confused homeowner. Regardless, these two thermostats seem to balance my home much more effectively and efficiently than my previous set up. And the two HVAC units seem to get along with each other now. So, 5-star because they are working better than I expected!

by Joey's Opinion

I've been wanting one of these for quite a while now, but was just too cheap to pay the premium price. Lucky me, I found one about 30% off and just had to get it. The installation was the easiest I've done yet. I've put in a few different brands in for other people as I am a handyman. The hardest part was running a new wire through my walls. I only had two wires and this needs at a minimum, three wires. So, after tearing up my attic floor, the new wire is in. From here on out, it's basically a plug and play. TotalConnectCom is perfect. It has everything you need, with no unnecessary bells or whistles. It's completely programmable for those with set schedules. And it even tells you the temperature outside (based on local weather report) I am super impressed with this product. No, there are not any push notifications, but I disable those anyway. All I have to do is open TotalConnectCom , and I can tell if anybody has changed the temperature. I would, and have already, recommended this product to family, friends and clients. God job Honeywell!

by CruizinLG

WiFi Thermostats came out shortly before we bought a second / future retirement home. The Honeywell unit that I purchased didn’t have a lot of extra features, but I really only needed basic functionality and the price (< $100) was a perfect fit for our needs.
Being able to control the temperature from anywhere I have a connection to the internet is great - especially in the winter when we are heading up to the house. Once we are about 90 minutes out, I update the temp and we arrive at a nicely warmed up home. Unfortunately for us, our A/C isn’t tied into our heating system so I can’t control the cooling, but that’s not the fault of the thermostat. And the only times I’ve had issues connecting to the thermostat is when the local internet is acting up - again, not the fault of the t-stat.
A helpful feature is bringing up TotalConnectCom and being able to see what the temperature is inside the house.
It’s been 5 years running and if it croaked tomorrow I wouldn’t hesitate to purchase another.

by Rvnrrh

We originally bought a EcoBee, mostly for price and functionality. It met our needs for function and were tally satisfied, until we got our first power glitch during a thunderstorm. The thermostat did not recover. It happened a second time within a month. Contacted tech support, they said they were able to replicate in a lab environment. The only cure was to pull the thermostat from the base and plug it back in to get it to reset. Hard to do when you’re 2,000 mile away in the winter! There is no battery back up in the EcoBee to filter a power glitch. Bought the Honeywell unit, which has a battery back up and it has handled power fluctuations from thunderstorms with NO problems. We have the remote sensor for our second floor and does a fantastic job of averaging the temperatures. Have only had the unit for three months so looking forward to see how it performs in the winter months and total remote monitoring. Costs significantly more than a EcoBee, but it works and I feel worth it for our needs.