Brink's Money Prepaid Reviews

by @klee2raw

I gave you guys all of my information when setting up my account. Ive gotten emails saying that if identity wasn't confirmed 100% full use of the card wasn't available but you still could use it but when I waited 13 days for my card you guys' representative was no help. Talking with an accent that was not clear enough to understand and literally wasted my time! Whats the point of me telling you ALL of my information over the phone just to turn right back around to give you pictures of my ID? Last time I checked I placed an order for a PREPAID card! If it takes all of that trouble I could've just set up a credit card account or real debit card. And Lets not forget about an extra $3.50 you charge for atm withdrawals!!

by Tikituki422

I was happy with this service for a good while, they I tried to mobile deposit my stimulus check, it disappeared, no one could help me. And now months later, they took the money from my new back account saying they cashed this check! Horrible customer service, and they took $1200 from a single mom with no help or direction how to find it. I will get to the bottom of this, don’t use if want ANY customer service when there is a problem.

by Clash Player- God Of War

If I could I would absolutely review this with no stars. I recently received my final check on a brinks pay card and this is the fourth day I’ve been trying to reach someone from customer support, calling and including also sending emails but my issue has not been resolved. The support emails just remind you to download their app. BrinksMoneyPrepaid itself reminds you to download BrinksMoneyPrepaid . I’m trying to gain access to my money and there’s no way to do so as of now. I emailed netspend and also customer service and neither has gotten back to me in the past couple of days.

by VJizznieeee

This feature would definitely come in handy...if it actually worked. I’ve been trying to use the feature for months and it still doesn’t work. When it does and if I’ll probably be using a different prepaid account by then.

by Tee Jaay

My account is locked and they had me fill out the forgot my password thing and I entered my email and there is still no email sent so I can change my password! I’ve been waiting for a while for them to handle this and they still have not. It’s unacceptable that I can’t even get to my own money!

by Longboardsteez

Promises 5% savings account, which is listed on their website. I have direct deposited thousands of dollars and still have not received the option to enroll in the 5% savings. I called customer support and they said it doesn’t exist. I have emailed the support team with screenshots of the terms and conditions of the 5% savings and they blatantly disregard it and say it’s not available, despite being on their website. I’m fed up with Netspend and Brinks and will be emailing the president for further action.

by Richey Rich56

This card is so bad I don’t recommend it to no one I got paid Friday and still have not receive my check I went to my job and my funds are deposited in the account but when I called customer service they say they waiting on the money to come threw which don’t make no sense when my whole check was deposited in the account then I tried to reset my password never receive a link they need to cancel the whole service they have and start from scratch

by Verlon523

I would never recommend this prepaid card to anyone, not even my worst enemy. They have fees on everything I lost 8 of the 20 bucks I put on there just to try it out. There’s a fee for even using your debit card at a store and you will be declined if they can’t get there 2 dollars or whatever it is first. Then for using a a regular bank atm it’s 2.50 opposite of a gas station atm where they charge you a dollar on top of the atm fee. Please don’t do it I’m trying to help everybody here DO NOT USE THE CARD!!!

by HunchYoHoe

App isn’t even opening up when I click it, it just a open up & says “Brinks Money” & force closes automatically, & ive recently linked it to my direct deposit! This is not how I want my money sitting! Now I have to switch cause idk if it’s even goin to let me see my account or even log back in! Worse app ever for transactions etc.

by SteffenG88

After they close my whole account and not gave me access to my own money for me reporting a wrong payment with the card they are not willing to unlock my account without me sending pictures of my SS card and ID card and passport what I denied per email to the Indian accent talking person on the phone.
They said they will send me a check over the money in the account that was 21 days ago and there was no check arriving.
Everybody on customer service now tells me different Information and my money is not available for me I will take a lawyer and report that companie for fraud.

by Hipterrrrrrrr11113222

Brinks is a third party bank that i do not recommend these people do what they want in your account guys be very careful banking with these people they will play you out your money. They had canceled my account even though i told them not to i just wanted to cancel a transaction which they don’t let you do at all closed my account and took all my money. Guys don’t bank with them don’t want nobody making the same mistake like me banking with these people all my hard worked money down the drain😪

by ArellaIsrael

This card is not good for using to pay your bills using auto-pay. I was told there wasn’t an actually time frame that my paycheck would be deposited into my account. So if you’re looking for you’re paycheck 2 days faster then this is not the card. Great for prepaid loading money yourself but not direct deposit. I’m sure just like others my bills are scheduled and I like to know exactly when I will receive my paycheck each time!

by Hitman 239

8 months ago I moved from my last apt into my new place and since then Brinks hasn’t allowed me to change my address and it’s irking my nerves. Fix this please and thank you.

by Hfdufjigtff

I wonder if the people complaining about getting paid late is because of their job and not the card this is my first time using the card and it came loaded with money 2 days before my paycheck 🤷🏻‍♂️

by Aj Hershey

I have my personalized card account with my photo. Right now I’m
Upgrading my account to brink all more access. The service is good I never had problem with that. And I received my deposit 2 days before my payday, but in certain case 1 day before. Is all depends the bank and your employer how faster they can process the payroll

by Mia Miskolczy

I didn’t realize this is the same as netspend. I love that I get my money early. Sometimes it’s earlier than two days. If you’re not getting g it early you need to look to who is processing your money. The card is not going to release money they don’t see coming!

by Causeco

I have been a member of brinks for around 6 years now and I rarely have any issues with the service. And when I do it’s promptly fixed. Thank you brinks. You truly are a good service

by LilBoTTii1

I use this card to pay my bills and also get my unemployment benefits through Direct Deposits works great for me... The only thing I can’t add it to my Apple wallet because unlike the cashapp you guys don’t let me disable my card and Apple just takes money without asking for a confirmation

by Jayce0310

I have been using this card for three years and was upgraded to All access so the card can be used like any bank card. One thing I would like to see added is FaceID for iOS. Since upgrading to a new phone that doesn’t have Touch ID, adding Face ID would save the hassle of having to type in the password every time I check my account. Thanks!!

by Mellemel44

I’ve been with brinks for a year using my direct deposit and I’m paid 2 days before. So if anyone says they don’t get paid 2 days earlier they’re lying. Brinks is the best 🤚🏾🤚🏾

by Milazoom

Total rip off prepaid card- 1$ fee per swipe, false claims of being paid 2-3 days early-it’s more like 10 hrs early and yet, you can’t provide me with an accurate balance of my account? BrinksMoneyPrepaid is a total waste of time!

by Dana_Babee24

This card services are horrible u get charged for everything I try to use credit because debit you will be charged $1 for everything thing u by and the card still takes as debit

by Tizzy💓👹

BrinksMoneyPrepaid freezes up from time to time. Late in receiving text updates. and late on receiving deposits

by Kenwgas

I am very please with receiving my SS check as much as 5 days early. All my transactions are recognized immediately on my mobile phone.

by Lenny 🤤

I Always Get Paid 2 Days Faster, Whether Its Morning Or Night. It Really Depends On When Your Employer Sends The Deposit; With Brinks It Posts Instantly, Instead Of Pending.

by Agamejunky

Got my stimulus payment today awesome bank for quick processing!