Contact Brink s Money Prepaid Support

I gave you guys all of my information when setting up my account. Ive gotten emails saying that if identity wasn't confirmed 100% full use of the card wasn't available but you still could use it but when I waited 13 days for my card you guys' representative was no help. Talking with an accent that was not clear enough to understand and literally wasted my time! Whats the point of me telling you ALL of my information over the phone just to turn right back around to give you pictures of my ID? Last time I checked I placed an order for a PREPAID card! If it takes all of that trouble I could've just set up a credit card account or real debit card. And Lets not forget about an extra $3.50 you charge for atm withdrawals!!

If I could I would absolutely review this with no stars. I recently received my final check on a brinks pay card and this is the fourth day I’ve been trying to reach someone from customer support, calling and including also sending emails but my issue has not been resolved. The support emails just remind you to download their app. The app itself reminds you to download the app. I’m trying to gain access to my money and there’s no way to do so as of now. I emailed netspend and also customer service and neither has gotten back to me in the past couple of days.

After they close my whole account and not gave me access to my own money for me reporting a wrong payment with the card they are not willing to unlock my account without me sending pictures of my SS card and ID card and passport what I denied per email to the Indian accent talking person on the phone. They said they will send me a check over the money in the account that was 21 days ago and there was no check arriving. Everybody on customer service now tells me different Information and my money is not available for me I will take a lawyer and report that companie for fraud.