🏷️ About: The Clarus OnCall App helps your practice manage after-hours calls, without the need for a traditional call center. Clarus OnCall’s technology provides better communication, better privacy, better documentation, and better workflow – all at a better price.
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I have been using this application now for about 1 month. There any many bugs, and this most recent update includes many more. Delayed responses to touching button and inability to clear messages at time. At times I get multi Le pages for the same message 20-30 minute apart. Also the transcribed messages it sends are grossly inaccurate. Not sure what type of voice software it uses but it isn't very good.
Not user friendly. Eats away your battery. Not great compatibility with Apple Watch/iPhone if they’re both on and connected. Pages take too long to come to our phones. Dictation too delayed.
The worst of the worsts
Cumbersome & rarely works correctly.
This is terrible, absolutely hate it
I would describe ClarusOnCall as cumbersome and clumsy. Not a good experience for the patient or the provider/physician.
Mostly a pain , but does work occasionally
This company has not paid their bills to developers and almost every staff member including senior partner left. Such products don’t deserve to be successful.
Very cumbersome. Requires multiple steps for what used to be a simple process. Audio quality is variable and auto transcription makes frequent errors.
No ability to route calls to external practices who might be in your call group. Clarus only works if all the members of a call group are internal to the group. Half baked and they refuse to address this serious short coming. You have to call their admin on call to make the switch manually in this scenario.
I was satisfied with ClarusOnCall until the latest update yesterday. I updated to avoid getting the frequent request to update each time I started ClarusOnCall and now I still get the update message and I’ve already updated ClarusOnCall . It no longer transcribes my messages since updating as well.
This is one of the worst things to happen to healthcare. Patients using ClarusOnCall are directed to a phone tree that often drops calls or routes to the wrong option. This is dangerous for patient care. Hospitals and provider that use this should not be trusted as they are maximizing cost cuts at the expense of patient care.
I am a physician who was forced by my employer to use this sham. It is absolutely the worst fun timing all of all time. The calls are garbled, take forever to transcribe, and the interface is terrible. The developers of this should be ashamed of themselves as they are clearly not fit to get dressed, much less develop an app. To all physicians out there who may have to use this, FIGHT BACK!!!
I never would have thought that an automated system could handle the complex way my practice takes call, but Clarus proved me wrong! The ability to respond to patients quickly and efficiently through various forms of communication while protecting our personal phone numbers has been great for my practice. We have also been able to utilize midlevels more by routing calls to them and then they escalate to a physician easily if needed. Not to mention, the team at Clarus is quick and responsive to any changes we might need to make.
ClarusOnCall gives a much improved oncall experience. There are fewer trivial interruptions and better options for connecting and documentation. Five stars.
We have been very happy with the Clarus team since we migrated from an answering service full of mistakes. Always ready to help and easy to work with. ClarusOnCall has had a few glitches here and there but they continue to make improvements.
I used an operator before. Very inefficient. Lots of inaccurate or missing calls. And taking notes was nearly impossible. Clarus has made this process much simpler. Lots of notification options.
Being on call while in the OR made me nervous about the idea of transitioning to a different service, but with Clarus it’s easy to handle the calls. I can easily triage the call, respond as needed and help my patients all without having to worry about breaking scrub. Once I’m finished in the OR, it’s simple to follow up as needed and add documentation straight from my phone.
After using the after hours app and seeing continuous improvements my office added the Clarus call management software during office hours. It has dramatically improved the efficiency with which our staff handle patient calls and they love it. Our administrator can easily monitor call volume and task completion in real time and there have been no patient complaints to date.
Once we learned how to use the application which was only a matter of a few calls we have found this to be vastly superior to a human answering service. The patient leaves a short message and usually we choose the option which calls them straight back but there’s also the option to text the patient or call the patient later. And it does not reveal my cell phone number. There is also an excellent archive and all calls a date and time stamped and we have a record of when we responded.
Clarus OnCall appears generally safe, but use with caution.
JustUseApp Safety Score for Clarus OnCall is 32.4/100.
This assessment is based on our NLP analysis of 50 user reviews.
Combined with the app store average rating of 3.4/5.
Clarus OnCall appears legitimate, though exercise caution.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Clarus OnCall is 32.4/100 .
This conclusion is based on analysis of 50 user reviews.
Clarus OnCall collected the following data from you:
Clarus OnCall can take inbound patient phone calls to your office and translate them into summarized asynchronous messages that are delivered securely to the appropriate provider's smart device or phone.
Clarus gives clinicians control of patient communications via phone, app, and web, ensuring the highest quality of care for your patients.
The Clarus OnCall App helps your practice manage after-hours calls, without the need for a traditional call center.
With Clarus, providers can control how, when and where they are notified of a new patient call and have options on how to respond to their patient’s need.
Clarus OnCall’s technology provides better communication, better privacy, better documentation, and better workflow – all at a better price.
