Sena Utility app not working? crashes or has problems?

Sena Utility Status

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*Note: The Sena Smartphone App only works with the Sena 20S, Boom Audio 20S,
10S, 5S, 3S PLUS, 10C, 10C Pro, 10C EVO, 10U, 10Upad, 10R, Cavalry, Cavalry
Lite, Momentum, Momentum Pro, Momentum INC, Momentum INC Pro, Momentum Lite,
Savage,X1, X1S, R1, R2, M1, Rumba, OUTRUSH R, OUTSTAR S, OUTFORCE, OUTRIDE,
ProRide EVO, pi, SRL, SRL2, Tufftalk Lite, Tufftalk M, X-COM2, ACS10, and
Tufftalk. ---------------------------------------.


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problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
88.9%

Connection
44.4%

Not working
33.3%

Crashes
11.1%


Reported Issues: 8 Comments

By Kevin King   6 months ago


I just dropped $400+ on two of 20S units and am ultimately disappointed. I was hoping to upgrade from the SBH10B but man, this is such a terrible downgrade. The app is worthless. The QR code scanning doesn't work at all. Registering anyone in the 8-way intercom makes direct intercom connections impossible. Starting music while the intercom is operational stops the intercom, sometimes, but not always. Sometimes it doesn't kill the intercom right away, but over time. I thought maybe a firmware upgrade would fix it, but the 2.2.2 is the latest firmware and I'm sorry to be negative, but it's terrible.

By Sean   9 months ago


Sena has the worst ap every, does not connect to my helmet keeps bringing me to bluetooth setttings and says helmet is not connected to my phone whne it is. Shame on you for making me pay for something that does work.

By Mike Principato   11 months ago


Cannot download the Senna utility app to my Android. Samsung Galaxy s21 5G. Your website and the app store are no help at all. Very disappointed!

By Brandon Boivin   1 year ago


I have my Sena outrush helmet connected to my iPhone, but it will connect in the utility app. I have put on the most up to date firmware and am using the newest app. I'm not sure what to do next. Thanks in advance, Brandon

By Andrew Ikin   1 year ago


The utility app on my iPhone keeps crashing at start. I have a Momentum EVO. Everything is latest version. I have also found the setup app on my PC (Windows 10) also says my device is not recognised. Cannot open USB. I tried loading the app on my laptop which is current windows version and the result is identical, Does this mean none of the external apps or programs dont work with my Momentum EVO.

By Sally Anne Greenwood   1 year ago


Hi there, I am trying to connect my sena to the utility app. My sena is connected to my phone but the app will not register that the sena is connected. I’ve updated to the latest firmware, I’ve shut down app and phone to try again. Is there a way to fix this? Thanks for your help, Sally Anne

By nicholas william cleary   1 year ago


the sena 20s will not connect to the app since updating to ios16 should ios 16 be compatable

By George Meade   1 year ago


When trying to open it just buffeting...


Common dislikes about Sena Utility app

- Undecipherable instructions to connect to other 20 S communicators

- Confounding nature of what “feature” does what

- Takes years to hire a new UI designer to appease the eyeballs and fingertips of its customers

- Foundation tech isn’t solid



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  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sena Technologies, developers of Sena Utility.


100% Contact Match

Developer: Sena Technologies, Inc.

E-Mail: [email protected]

Website: Visit Sena Utility Website

88.89% Contact Match

Developer: Sena Technologies, Inc.

E-Mail: [email protected]

Website: Visit Sena Technologies, Inc. Website



About this app

*Note: The Sena Smartphone App only works with the Sena 20S, Boom Audio 20S, 10S, 5S, 3S PLUS, 10C, 10C Pro, 10C EVO, 10U, 10Upad, 10R, Cavalry, Cavalry Lite, Momentum, Momentum Pro, Momentum INC, Momentum INC Pro, Momentum Lite, Savage,X1, X1S, R1, R2, M1, Rumba, OUTRUSH R, OUTSTAR S, OUTFORCE, OUTRIDE, ProRide EVO, pi, SRL, SRL2, Tufftalk Lite, Tufftalk M, X-COM2, ACS10, and Tufftalk.  Introducing the Sena Smartphone App for the Sena 20S, Boom Audio 20S, 10S, 5S, 3S PLUS, 10C, 10C Pro, 10C EVO, 10U, 10Upad, 10R, Cavalry, Cavalry Lite, Momentum, Momentum Pro, Momentum INC, Momentum INC Pro, Momentum Lite, Savage,X1, X1S, R1, R2, M1, Rumba, OUTRUSH R, OUTSTAR S, OUTFORCE, OUTRIDE, ProRide EVO, pi, SRL, SRL2, Tufftalk Lite, Tufftalk M, X-COM2, ACS10, and Tufftalk.  To use the Sena Smartphone App, download SenaUtility and pair/connect your Sena headset to your mobile phone in the Bluetooth settings menu. Sena Technologies, Inc. is a leading provider of Bluetooth communication devices, including Bluetooth motorcycle intercom. helmets, Sena has been a leading provider of Bluetooth communication systems for power sports and other outdoor activities.  The Sena Smartphone App allows you to create and manage intercom groups, configure device settings, save up to 3 Speed Dial presets, save up to 10 FM radio station presets, and view the Quick Start Guide and the User's Guide.  By simply pairing your phone with your headset, you can use the Sena Smartphone App for quicker and easier set up and management.  Sena offers its products worldwide through its global network of distributors, retailers and OEM partners.  For more information on Sena Technologies Inc. 



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