Contact Sena Utility Support

Here’s the deal: I’m a pretty smart guy, having more years of education after college then most people are old, but this app is undecipherable to me and it’s instructions to Connect to other 20 S communicators. I swear that it is the most confounding unit I have ever seen in terms of being able to pair a group or even a single rider with my sena. I agree with so many other posts here which are negative to this product, that I can not, for the life of me, understand why The Company does not take some positive action to either replace these units, fix them, and send them back out again, or rewrite the whole program and approach to handling these them, and then submit this to all of us who have paid sometimes thousands of dollars to get sets of radios working. I encourage everyone to keep writing to this company to beg them for an update which makes sense, and is actually stabile and which actually works with our radios. On a rare occasion that the unit chooses to pair with another, it works wonderfully, but only for a few minutes, until I mistakenly hit the wrong button, wheel, or other mode of operation. Have we ever gotten a decent upgrade,? That would be a no.

It’s one thing if Stone Age tech is solid and intuitive, as grandma says “if it ain’t broke don’t fix it” but that can’t be said about this app, it’s feature set and the confounding nature of what “feature” does what - I want helmet speakers that play my turn by turn directions so I don’t need to glance at my phone. But wait “HD voice” oooh fancy high definition makes turn by turn not play correctly, wait what? When a companies user guide cannot explain to someone easily how to use its product or software who I would self qualify as technically savvy (and judging by other reviews) not the only mechanically inclined motorcycle enthusiast ready to shell out a few hundred bennies for a Bluetooth headset. And seemingly takes years to hire a new UI designer to appease the eyeballs and fingertips of its customers, you gotta wonder where they put their R&D money? Every year, new bells and whistles but the foundation tech isn’t solid… but I digress.

Sena has to be the laziest company involved with motorcycle riding. They offer the same hardware for 6 years, offer updates that make things worse for 6 years straight. I’ll give you a tip…. Never update your Sena and most programs will work 3/4 of the time. I tried emailing Sena for in regards to customer service. I never got a response.. Their Mac updates do not work either. I sent over the trouble shoot codes multiple times for them to ignore my emails. When I went to cycle gear they states that it was common for Sena to not update on macs, that none of them recommend updating the hardware. I will never buy or use another Sena product again. Instead of making the basics work they up their price every new model because of some “feature” no one wants or is asking for. Do yourself a favor and buy a Cardo instead.