TextBehind Reviews

I don’t understand how ALL these reviews are good. I have sent about 20 photos and 6 texts over the course of almost 7 days since December 7th. It is the 13th and my lover has not gotten a single letter or picture from me. He uses a kiosk to view so I do not understand why he can’t freaking see ELECTRONIC messages from me ELECTRONICALLY. I’m starting to get very angry and impatient and am considering requesting my money back.
We NEED to be able to communicate with one another especially because this way seemed cheaper than paying for calls and I work full time so I’m often missing his calls. I need help! I NEED TO KNOW IF THERE IS SOMETHING THAT CAN BE DONE ON THIS SIDE TO SPEED UP THE PROCESS OR REDO IT TO MAKE SURE HE STARTS GETTING SOMETHING.

TextBehind has been failing me. I used it in the years prior, never had an issue. This year 2024 however, my inmate has not received my letters and pictures due to an error on this app’s end. When my letter and pictures that I do online thru their website reaches my inmate, he is not able to receive it bcuz somehow someway a staple is included. After reaching out to the facility they assured me that when they open the letter to inspect it, a staple was included. BOTH TIMES! I have reached out to text behind and they don’t want to accommodate me for this inconvenience. I asked for a refund which was denied. This is the second time this happens. I’ve been a customer since 2020. I’m very dissatisfied & disappointed.

The customer service is very helpful, TextBehind works great, I have always lost track of time when it came to writing letters, the hassle the time the paper the stamps the envelope making a trip to the post office just always seemed to get away from me... I’ll do it tomorrow or later and the guilt just piles up and your loved one feels abandoned and forgotten... now with this app, when you think of them , or see something that you want them to see or share your day or your smile with them , it is as quick as a simple text and a snap of your picture for them . Upload it and text out a quick note to let them know they are on your mind. And it takes less then 5 minutes, and it means the world to them that they aren’t forgotten and lost, that now they are part of our everyday lives and sharing photos and long voice to text letters about how much you love them and miss them or what your dreamscapes look like with them sharing it with you ... thank you this app for including our loved ones into our lives, together with us once again!!

I’m so thankful for TextBehind so that I can reach out to my loved one ASAP. Being locked up is very hard on the inmate because they feel so out of touch with the ones they love, especially when they can’t afford to make regular phone calls home. TextBehind lets them know that they aren’t forgotten about and lets you correspond at a low cost for both you and the inmate. I will recommend TextBehind to anyone that has a loved one behind bars.

I was unfortunately in a position that had a loved one incarcerated and thanks to TextBehind I was able to keep my sister updated with lots of pictures and information on her son so she didn’t miss any important milestones. TextBehind really bridges the gap of distance in a way and helps send love in the most needed times. Also the customer service is above and beyond helpful and prompt in addressing any concerns.

I’ve been using TextBehind for almost two years. They are prompt with delivery. I had an issue with one facility not accepting my documents so I reached out to customer service. They responded promptly and resolved the issue. Ver helpful, I highly recommend using TextBehind to communicate with your loved one. They also provide feedback with notification on once something has been submitted and received,

TextBehind is one of the best to use to contact ur family and friends who are incarcerated. I’ve never had a issue using it not once. My husband was moved recently the same day I sent him a letter and pics and I contacted customer service about a possible credit bk to my account bc he didn’t receive it. And they immediately gave me the credits used back without question!! And in a very timely manner! Thanks so much much recommended!!

I’m thankful for TextBehind so that I can write my husband and it only take a few days for him to get the letters versus up to 2 weeks to get mailed letters. Customer service has been great when I’ve needed to find out information. I sent an email because my husband hadn’t received a letter I had sent and they emailed me back letting me know they were reprocessing the letter and my husband got his letter within hours of customer service contacting me back.

Whoever created TextBehind must know the pain that family, friends, and the incarcerated feel. This simple app has opened the doors to sharing my life with a loved one who is incarcerated. No longer just a cold letter once a month . Not with TextBehind! I can now share photos and a quick text on a weekly or even daily. Very, very affordable as well! I am so very thankful that I stumbled across TextBehind. Thank you to whoever created TextBehind! I have been so absolutely blessed by it.

I have been writing through TextBehind daily to my husband… it is usually very soon after I send the message (if late sending then it is done the next am) that they process the message and upload it to the prison. He typically has my messages the same day (except on weekends bc the prison is only M-F mailroom). Encountered only one problem over many months which they quickly and very nicely fixed for me. Excellent communication from this app staff:)

I wasn’t too sure if to trust this application, but I can now. My dad told me he received my mail with pictures and he really appreciates it. It keeps him connected and looks forward to reading my letters. I try to send him letters the old school ways but sometimes life gets in the way and that’s when TextBehind comes through. Thank you so much for this and also can’t wait for the books to be added to send him some books to read.

My boyfriend is incarcerated, and over a phone call he recommended TextBehind to me. He told me i could use it to write letters, but I was so surprised to see there were options to write a cards and send texts as well! Previously, I had handwritten two letters and sent them to him through usps and when I talked to him a week later, he said he still hadn’t gotten the handwritten letters even after 8 days. I still don’t know if he received them. So with how slow usps is, I decided to use this app. I ended up creating two cards for him instead because there were some cute and funny themes i wanted to use. Hopefully this will put a smile on his face and make him laugh a little :) I had contacted textbeind to ask them a question, and they emailed me back so quickly with a response. They even provided a follow up email stating that my cards had been processed! My boyfriend can’t call me every, so I won’t be able to get his reaction immediately but i’m sure he loved it and will be just as excited to tell me when we talk. I cant wait!!

TextBehind has worked great for sending messages and cards to friends. Unlike mail, messages are usually received within a day. It is fairly cheap to use as well.
Recently I was having an issue, the first in 2 years of using TextBehind , loading a new location for mail to go to my friends. Within an hour of sending a help text their customer service contacted me, requested the information and added my friend. I didn’t do anything else which was fantastic!

TextBehind is hands down the absolute best app to use as far as having a loved one that is incarcerated. I’ve wrote so many letters to my significant other but using TextBehind gives you so many different choices to choose from! You can create a cute post card, type a letter, send pictures and other things. My favorite part is, he gets the mail in a day or less!! He don’t have to wait over a week to get a letter in the mail. So I 100% recommend this app if you have a love one that’s away!!

I am completely grateful for TextBehind right here. My husband has a stretch to go but to just know that I can type up my letter and he’ll receive it sometimes the same day if not the next day is awesome! It takes the hassle out of me having to write pages and pages of letters, having to go buy stamps, putting it in the mail box on time and waiting at least a week before he can read my letter. By that time I have completely forgotten what I even sent lol. I have had no issues with using TextBehind . So far so good!

I recently started using the this app app to communicate with my loved one who is incarcerated, and I have been extremely impressed with the experience. TextBehind is user-friendly and offers a wide range of options for sending messages and staying in touch. I have found the customer service to be exceptional as well - it is easy to get ahold of someone and the responses are incredibly fast. Overall, I highly recommend the this app app for anyone looking for a reliable and convenient way to stay connected with their incarcerated loved ones. It has made a difficult situation much easier to navigate.

There is many reasons I ENJOY TextBehind! When my husband was in the county jail we had to use different app. The jail texting app was always crashing, (removing all my text so I would have to rewrite it), I could not use emojis, & I could not send cards or pictures. So you can only imagine me and my Husbands excitement WHEN WE FOUND TextBehind!! I can send him 4 pictures at a time, awesome cards, texts, and they have doodles for kids (me as an adult I use it, it is so much fun lol!). My husband is hours away from me and our kids, but TextBehind keep us well connected. Also customer service is amazing, any issues I have had they fix it immediately, never had any issues! Download TextBehind, yesterday!

TextBehind and the people working for them are wonderful! So easy, reliable, headache-free & doesn’t cost much to send letters, cards and pics to your loved ones on the “inside.” It’s really nice to have something hassle & drama free - especially when trying your navigate the Dept. of Corrections and all the other apps/websites needed just for communications alone. Anyone who’s had a loved one locked up (or themselves were) knows how stressful it can be (not to mention expensive) just to receive phone calls, send messages, mail, letters, documents, etc. to an inmate. I’m always grateful when I use an app or service that is straightforward & reliable! These folks do just that and they genuinely care about their customers. Thank you to the staff at this app! You guys/gals are truly amazing!

I absolutely love TextBehind, it is by far the easiest, most affordable and most simple platform & is a million times less complicated than all the others! The customer support is top notch , they help people s& inmates that are struggling financially which is great because most of these platforms Take and charge far more then should be allowed & it’s awful. The cards we have to choose from are thoughtful , playful, sweet & loving & it’s just so simple to send a few pics and a quick note or a 10 page letter , I’m grateful for this platform & service , especially when sometimes 7 days go by without hearing from my loved one , this makes me feel closer & more connected to my inmate & not like I’m being taken advantage of & almost robbed for a 30 minute video visits like they do , I love text behind! Thank you for being good people & for helping so many of us through this all ready really difficult time , I appreciate all you :)

First time using Text Behind App and I was having trouble finding my loved one on there. Sent a email and got a response ASAP! The agent was so helpful, polite, and made instructions so simple and easy for me to understand. Was able to find my loved one and connect. It’s affordable. Easy. And gives many options from cards, pictures, and other items for your loved one. Thank you Text Behind ❤️