🏷️ About: Backline | Telehealth, Secure Messaging, and Care Collaboration Backline is an award-winning clinical communication platform that gives healthcare providers, patients, caregivers, and external clinicians a simple, secure way to share health information in real-time. Start telehealth visits and remote assessments with patients on-demand.
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We are a big practice in florida. We have been using Backline for a while. Everything was good until we cannot tap in the phone numbers to call back or click on the links to open them from the msgs…. We have called and called and send msgs and the response was “we were never able to do that” i we have been…. 🤦🏻♂️🤷🏻♂️ when u send msg if u close as soon as u sent it it sends to u too…. When a msg doesn’t go and you press resend deletes the msg…. If u press delete msg it resend the msg 🤷🏻♂️🤦🏻♂️
If u take a picture from Backline and you are in a probably not good wifi/signal area it tells u sent and then msg has not and when u try to resend bye bye picture as the picture doesn’t save on ur phone for hippa compliance…. That is great but should let u know picture hasn’t been sent so u can either save it retake etc…..
More bugs than a roach motel! If you already have this app installed due not, I repeat DO NOT, install this update! You will lose all of your patient threads and information, group chats, and individual chats. Every time I login my inbox is different, sometimes no messages show, sometimes one or two, but definitely never all of them and definitely never the same ones twice. Thanks this app for making my work life extremely difficult!!!! Grrrrrrrrr
Goes to a blank screen when you click the link in your message. Blank screen. There is no way to create a log in - so I guess if you had one you can use it, but no way to create a new user or enroll. It is a garbage app. Does not work.
Unfortunately due to an decision from the organization I’m forced to use Backline. It looks like it was developed using the original iOS app developers kit. I haven’t seen an interface this bad looking since the apps on the iPhone. Also, it seems the developers have no interest in implementing features that are fairly standard in most apps such as Apple Watch support.
I use this as a primary method of communication at my hospital. Buggy and unreliable app. Most recently hangs in PIN screen and constantly refreshes, unusable…
You can’t see who responded to the chat from the home screen. It keeps showing that there are unread messages even though I’ve scrolled through the entire chat. Stop trying to Improve things that don’t need improving and only make things worse. If I had an option to use another app I would.
Difficult to scroll to earlier messages on iPhone: jumps back to the latest message after three seconds.
Would be improved with react options to acknowledge a message instead of needing to clog up the messages to acknowledge another message: see above regarding visualizing more than three messages back.
Otherwise a good app but these are fatal flaws.
Backline must be cheaper to use for my group than another we were using, because it isn’t as good and there can’t be another reason to use it. Crashes often. Notifications don’t go away after reading messages. Too cumbersome to start groups or manage threads. Too cumbersome to send pics or
files. There are better options.
Doesn’t scroll properly on Apple IOS 15.4 Still missing a dark theme. Lots of lad loading conversations.
Would REALLY like to be able to log in under multiple accounts within Backline and be able to switch back and forth without logging in and out.
When this app works, it works fine. However, I am continually logged off with no warning and therefore miss messages until i happens to open Backline and discover I’ve been logged out. Extremely annoying!
PLEASE please update Backline to allow sideways use on the ipad. Would make everything easier
Awesome app.
Was able to get my practice up and running to see patients via video visits within 20 minutes.
The implementation is lightweight and simple and for the patient they don’t even need an app - it launches secure web session directly from the text message notification.
Also does awesome at secure communication and texting to keep things secure and complaint.
5 stars indeed in this time of need.
With thousand’s of companies offering HIPAA Compliant telemedicine and texting. Drfirst is the only offering everything needed from texting and telemedicine at the lowest prices but also E-Prescriptions and medication management and much much more making it a future proof product with even Adobe sign integrated. Drfirst is the future of healthcare.
This is a powerful solution physicians can use during this time of crisis. Easily communicate with patients
Backline is my go to for hipaa compliance conversations for either text or video / telehealth. Best telehealth app by far for iOS and Apple devices I’ve used.
No app for the patients to install which is great! Love it!
Kevin
Wow. This feature is changing how my pharmacy does business. Impressive and thanks
BacklineTelehealth gives our frontline care colleagues such as EMS, Emergency Physicans and EDs a powerful tool for COVID19 patient care by preventing unnecessary ED visits and wasteful use of PPE.
Very timely. It works on phones, tablets and even desktops! Five stars!
Backline is very safe to use.
JustUseApp Safety Score for Backline is 58.8/100.
This assessment is based on our NLP analysis of 67 user reviews.
Combined with the app store average rating of 3.4/5.
Backline looks authentic and legitimate.
Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Backline is 90.6/100 .
This conclusion is based on analysis of 67 user reviews.
Backline collected the following data from you:
Backline is an award-winning clinical communication platform that gives healthcare providers, patients, caregivers, and external clinicians a simple, secure way to share health information in real-time.
With secure texting, file sharing, and integration with eForms platform built-in, Backline gives you everything you need to collaborate with patients now while giving you the tools to improve clinical communication between your staff, patients, family members, and external providers in the future.
Through Backline, clinicians can initiate video chat sessions and secure text threads to share information with patients at home in real-time.
Backline is an easy-to-use clinical communication platform with care collaboration features you won’t find in other telemedicine offerings.
A simple text from the provider using Backline goes straight to the patient’s mobile phone to initiate a secure, HIPAA-compliant virtual visit.
