Contact Backline Support
Company Name: DrFirst, Inc
About: Backline | Telehealth, Secure Messaging, and Care Collaboration
Backline is an
award-winning clinical communication platform that gives healthcare providers,
patients, caregivers, and external clinicians a simple, secure way to share
health information in real-time.
Start telehealth visits and remote
assessments with patients on-demand.
Backline Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of DrFirst, Inc
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Backline Website
Privacy Policy: https://www.drfirst.com/backline-privacy-policy/
Developer: DrFirst
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3 Most reported problems 😔💔
Bad app and bad service….
by Mario Hala Madrid!!!!
We are a big practice in florida. We have been using this app for a while. Everything was good until we cannot tap in the phone numbers to call back or click on the links to open them from the msgs…. We have called and called and send msgs and the response was “we were never able to do that” i we have been…. 🤦🏻♂️🤷🏻♂️ when u send msg if u close as soon as u sent it it sends to u too…. When a msg doesn’t go and you press resend deletes the msg…. If u press delete msg it resend the msg 🤷🏻♂️🤦🏻♂️
If u take a picture from the app and you are in a probably not good wifi/signal area it tells u sent and then msg has not and when u try to resend bye bye picture as the picture doesn’t save on ur phone for hippa compliance…. That is great but should let u know picture hasn’t been sent so u can either save it retake etc…..
Worst Update Ever!!!
by Rebie77
More bugs than a roach motel! If you already have Backline installed due not, I repeat DO NOT, install this update! You will lose all of your patient threads and information, group chats, and individual chats. Every time I login my inbox is different, sometimes no messages show, sometimes one or two, but definitely never all of them and definitely never the same ones twice. Thanks Backline for making my work life extremely difficult!!!! Grrrrrrrrr
Simply Terrible
by Avelistener
Unfortunately due to an decision from the organization I’m forced to use this app. It looks like it was developed using the original iOS app developers kit. I haven’t seen an interface this bad looking since the apps on the iPhone. Also, it seems the developers have no interest in implementing features that are fairly standard in most apps such as Apple Watch support.
Have a Problem with Backline? Report Issue
Why should I report an Issue with Backline?
- Pulling issues faced by users like you is a good way to draw attention of Backline to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Backline customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Backline.
