Contact Acorns Support

I’m rating this app 1 star because of poor customer service, I received a relief grant to support my business in my Acorns checking account, After the first 2 transactions(12/6 and 12/7) to my linked account, Acorn bank decided to lock my account for review, I got an email for a 3 way call with the linked bank which I did call almost everyday for 3 weeks because we were unable to reach the representatives of my linked bank account which is not my fault because Acorns representatives initiated all calls to my linked bank. Acorns bank gave me another option to send the bank statements of my linked account, screenshots of the first 2 transactions and my ID( Drivers license) which I did. As I’m writing this review now my account is still locked and they didn’t complete the last transaction I sent to my linked bank, every time I call Customer service, they’d tell me they are reviewing my documents, How long does it take to review documents? I don’t understand why I need to review again because you’d need to upload a Government issued ID before Opening an account. I’m writing a review here for people to know how they treat customers and they should work on their customer support. Btw please complete my transaction to my linked account and stop holding peoples money. I’m on the brink of losing my business because the funds was to buy supplies and pay workers, I lost faith in this bank and I regret opening an account with them I wish I’d known better .

I like Acorns as a concept and their investment model is sound. However, and this is the part that really ruins it for me, their customer service has been so incompetent and annoying in my case, beyond tolerance. They stand out even in the sea of deteriorated customer service in general. I was hoping that with multiple tries I will eventually run into that one great customer service representative that will make up for all the others. Never happened. Here is my case: I wanted to stop my automatic withdrawals from my checking into Acorns until the market volatility calms down a bit during the Corona threat. I stopped withdrawals in the app. In the app it clearly shows that withdrawals are NOT on. However, they kept making withdrawals from my checking account and investing every week. Then I emailed them and got a response with instructions on how to close my account, which wasn’t what I asked. Three more emails to them with the same request after that, with their responses confirming that automatic withdrawals were stopped, shortly after I would find out otherwise. This morning, two months after my initial request, I glanced at my checking, another withdrawal was taken out. What am I supposed to do to stop withdrawals for a time being? There is no number to call, support in the app clearly didn’t work...They really ruined a good thing for me. Now I will think about closing the account and sticking with the classics.

I only gave it 1 star because 0 was not an option. I downloaded this app because I thought it was like the app dave that gives you a payday loan. Upon making an account and linking my bank account, I realized what this app was actually for. I opted in for the app to round up each purchase to the nearest dollar and for reoccurring $5 investment each week. After the first week, I realized I do not actually care to invest and wanted to delete the app. I couldn’t quite figure out how to unlink my bank or delete my account to prevent any withdrawals from my account from occurring. I found a setting that allowed me to turn off all investments. So it wasn’t supposed to pull from my bank account at all indefinitely, as long as I did not turn it back on. I checked my bank account today and saw that I was $35 IN THE NEGATIVES. I have over-drafted and will have fees assessed once the bank opens in the morning. I’m very upset that they continued to take my money after I opted out. And $35 is way more than change from rounding up my recent purchases to the next dollar plus $5 for the week. I also cannot figure out where these investments go nor how to withdrawal them. So I have essentially been robbed. Do not use this app if you understand the importance of money. I did not have $65+ to lose for no reason. This app will take your money without consent and claim to be investing in you but not allow you to get it back!!!!🥴🙄🤦🏻‍♀️