Contact Stash Support

by PaulMD1969

I had been noticing that there were two instances in which I’ve seen money disappear in either my funds waiting to clear or my cleared funds in my investment account. The returns that they list at the top are deceiving and inaccurate. It’s also impossible to get a trade done before you loose money. I pulled out ALLL of my money as I tried over and over to get the issue resolved. Although the people answer for Cust service were very polite, I couldn’t get my problem solved. They all told me that they would need to have a manager call me back. All three times this happened and all three times no call back. Compare them with TD Ameritrade or Even SoFi. They sell fake crypto, but they’re very good bankers. STASH is just another spawn of Gree Dot Bank, the worlds worst predatory credit card company. Now they just steal outright because people just don’t trust backs anymore. I gave them one star because of their ‘Top Off’ feature and Stock Back. That’s it. I wouldn’t trust them with a larger investment balance. Some days about a year ago it took over a 24 hours for a trades to go thru. Now it takes 3 hours. I lost really big one time and that was the straw that broke the back. Theres simply no excuse for money to dissapear. The last person I spoke with was going to ask someone to audit the acct. I’m assuming they found something. I’m sure I’ll get a notice for a class action suit soon. I’m positive I’m not the only one.

by MoonshineMike

I’ve been investing with them since they started up a few years ago. I’ve been so impressed with them that I tell all of my friends about them and I even have taken advantage of their online banking services now as my primary bank. However, over the past few months I’ve encountered a number of technical errors with the stash app and have had to contact customer service on many occasions and each time the representatives have either not addressed the issue at all or just given me an answer that was different from the previous customer service rep indicating that they really don’t know what’s going on.
It’s been about 3 months now that I’ve had the same technical error with the stash app. It took them 2 months to elevate the issue to their IT department who contacted me and I did what they said to do. Their solution was just to have me go to their online website and try to purchase my stocks that way... avoiding the app all together... So I logged into the website and purchased my stocks that way and finally it worked however, somehow the act of logging into their website completely locked me out of my Stash App. I contacted customer support and it’s been days and no response.
These guys used to be great but obviously they expanded way too fast for their own good. They’re customer service and IT department aren’t trained properly to handle much of anything and they certainly aren’t on the same page.
Get a grip guys. This is ridiculous.

by Flightmedic 44

Love the stock back part of this app. Love getting paid early and not having to wait till “payday “ to get paid. The ability to purchase stocks is another plus.
Hate their new thing, where when I go to buy gasoline, even though I make a pin purchase from INSIDE the store and not at the pump, they authorize, in addition to my purchase price, an amount equal to my actual purchase. Say I bought, $20 in gas, a couple sodas, and a candy bar. Total price $30, I pay inside for all of the purchase, then go pump my gas at the pump. Stash, charges my $30 for the purchase and another $30, which sits as pending for 8-10 days. Only work around I can find is to add money to a fuel card and use it for gas, or don’t need the extra $30 till they drop the pending. I should say, IF they drop the pending, for some reason, never explained, the last time they put something pending, they claim it’s the gas station doing it, yet it is only when I used Stash to pay, they took the pending off my transactions, but the money never made it back to my account and seems to have vanished into then air. If not for the hassles of changing to a different bank, changing direct deposits, etc, I would gladly not use Stash. Losing the stocks, etc would also be a disappointment and they have taken enough money already. Use the work around, make sure gasoline doesn’t show up in your purchase and you will be alright.