Invest in stocks, options, and funds with Robinhood Financial. Buy and sell
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apply. View Robinhood Financial's fee schedule at rbnhd.co/fees to learn more.
Listed below are our top recommendations on how to get in contact with Robinhood: Investing for All. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Robinhood: Investing for All. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Robinhood Markets, Inc.
They advertise being the perfect interface for someone who isn’t already part of the stock trading scene. As someone with zero experience looking to learn how to manage a portfolio, I was interested in redeeming that free stock promotion for which every single popular podcast seems to have an ad. At no point in its advertising do they male clear that the promotion expires once redeemed. I signed up with the promotion, was not able to navigate the app well enough to redeem it, and submitted a couple customer service inquiries to help. One representative said they reactivated it for me and made it seem to me that the app would prompt me to redeem it once opened. Since I still did not know how to redeem the offer, I submitted another inquiry. Another representative showed me where to find it, at which point I found the “expired” stock which I had not seen in my account previously. I submitted a third inquiry to help reactivate it, was told, “That’s too bad. Well you can still get referrals!” At this point I expressed disappointment and requested an explanation as to why I could not redeem the offer I never had a chance to redeem. It has been nearly a week and at this time the Robinhood team has still not responded even though in every other instance my inquiries were answered within 1 business day. Unless you’re already stock savvy and looking for a clean app, I would not recommend this service.
PLEASE BE AWARE THAT IF YOU ARE TO DOWNLOAD THIS APP; YOU WILL NOT BE ABLE TO GET INTO CONTACT WITH ANY CUSTOMER SERVICE REPRESENTATIVE. I never do this, but I have sent many emails to customer service and have heard nothing in response. After reading bunches of great reviews, I downloaded Robinhood with hopes of a mutually beneficial and long term relationship. At first, the app was amazing. Then, when trying to link my bank account, I ran into a lot of issues. The micro deposits were not showing up in my account. Two tries and three calls to my bank later, my bank account was linked. I transferred some money over and began buying stocks. About a week later, I get an email that my account is now frozen because my bank reversed the transfer, stating that they were unable to find my account with them. Because of this, Robinhood charged me a $9.00 fee. I called my bank and they told me that they said no such thing to Robinhood and that from their perspective (and mine as well), the accounts were properly linked and I had enough money in my account to cover the transfer. They basically told me to get into contact with Robinhood and that this was not their first issue with customers using the app. In the past 5 days, I have sent 3 emails to Robinhood, but to no avail. Now I owe them money and have no way to pay it back because they automatically unlinked my account... this is a nightmare. I can’t even close the account. BUYER BEWARE!!!
I never take the time to write reviews, but after well over a week and a half of not having access to my money and no contact from Robinhood, I feel like I need to start making a little more noise to see if anyone actually works there. After waiting for my cash to settle in my account, it states an amount available for trade and yet I can only close positions. When I didn’t receive any response about resolving this issue, I decided to withdraw my money and take it elsewhere, it says the request for withdrawal is denied. Ok, I use their support link to find what could be the problem, since no one ever responds to the emails, and it says you need to wait 5 trading days after a deposit for funds to settle before you can withdraw, and it must be withdrawn to the same account it was from. I waited and made sure I used the same amounts and same account. Nope! Still denied. I have sent well over 4 emails since mid November and still haven’t had any contact from Robinhood except some generic “we are working on getting to your ticket” email. I can’t help but wonder if there is something illegal or unethical happening here. I heard that they make money on the interest of holding my money and that makes senses since they won’t let me leave. I regret signing up for Robinhood gold and for ever joining this joke of a service. Please be warned for anyone who is considering using them!
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