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By Philip Eenos
I’ve had this app for well over 5 years now and it was a great app to learn how to trade general stocks as well as options trading. The worst and most important part comes down to support when anything goes wrong. Expect the worst service you can get and expect to lose money since you won’t be contacted for over a week. When I say expect the worst service, that means they will only contact you via email or somehow via the app, don’t expect to find a number because that does not exist with their support. this app support is supposed to contact you within 1-3 days as they say and may take longer due to volume. I have personally reached out 6 times due to not being able to sell a call option to take profit and the app saying “Account cannot trade that instrument” all the way up until the day of expiration. I lost the opportunity to make a few hundred dollars until I was only left to exercise the option and let the other option go to waste and expire out of the money by the time the stock dipped at expiration. Because of this, I have opted to transfer my full account to another broker and decided to close my account with this app once it clears. Lack of support is an important aspect especially when you’re dealing with something financial. With that being said, I wouldn’t recommend this app to anyone unless you want to risk a potential loss when something goes wrong and “support” will not support you in time.
As of lately I have literally been logging into my this app app at least 7 times a day or more. I am very familiar with the layout, the menu, settings etc. One day I opened the app and saw all of my investments and well as other stocks that are listed showing a gray box next to it with a dash going through it. Now I’m used to seeing something kinda similar when I lost my signal and the app is trying to pull the information as soon as I get a signal but this time was different. I was home connected to my WiFi and my internet connect was excellent. No other app was having connectivity issues so I knew it wasn’t my internet, the only option available on my this app was the link for a free stock if I recommend a friend. So I tried to troubleshoot by closing the app out completely then flogging back in and the same problem. I then clicked on the Help then contact us and realized the help is just pre loaded questions that they assume should resolve most issues you have but since none of those preloaded questions pertained to me I chose the option of “something else” which it then led me to write an email option. I did however within about 20 minutes the app began functioning properly. I never received an email response back and that was at least 2 weeks ago. That is my biggest concern with the this app app. No live chat support or phone number to call. Other than they if everything works as designed the is the best app for your money.
My app is been so slow, worse every day. I even upgraded to top of the line Internet and nothings changed. Taking forever to load the stocks I own, and then taking forever to update their prices. When I click on the options, the same thing happens. When I click on an option to buy, instead of opening up where the price is currently so I can buy somewhere above or below the money, it opens on the most expensive call available. Then I have to take the time to scroll down to find the price of the stock and then determine my calls from there. It’s just super annoying. Lot of unnecessary time wasted for no reason. If you’re trading stocks, and time matters, literally down to the second, this is definitely not the app to use. Will cost you thousands of dollars like it has me. If you are swinging or long-term trading then it’s good for those purposes only. I am slowly exiting my positions one by one and freeing up my money so I can transfer my stocks over to a different platform. I really love how user-friendly this app is, but the small details that cost time, cost money. If you try to email them about anything, you always get a generic answer from a prompt. Even that’s a waste of time. If you email them about your app being slow there’s nothing they can do. They tell you to do all the obvious stuff like power cycle your phone, restart your Internet, uninstall reinstall your app. None of it works to improve the app speed.
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