Contact Webull Support

by Alli9422

**UPDATED** - you’d be better off taking your money and grinding it in a garbage disposal than using this app. It glitches constantly and the customer service team will give you 5 different responses to how it’s your fault for the glitch or how you’re not operating correctly. Don’t even bother showing video of it not working they will tell you they aren’t responsible. My advice pay the 1.00 fee to TD or use RH. Just know you’ve been warned.

Let me first say this app could be absolutely Amazing. It’s has the potential to be a hybrid between ThinkorSwim and RobinHood featuring the best of both apps in one. The app charts need work but they aren’t terrible. However, after using this for a couple months I can say the following YES, the app does glitch and YES, it does cost you money as a trader. Every platform has problems it happens. The bigger issue is the customer service response. Listen to people who say don’t use due to this. I’ve had multiple small problems most have been addressed rather quickly. This time I’ve had a large problem and after weeks I have no resolution. Sending 10+ email and app messages all to be told after weeks of waiting “Sorry it’s been too long for us to verify this.” Until the customer service is fixed this company will never be great everyone has app problems it’s how you handle them that matters.

by Uber Loyalty

By far this is the worse trading app it’s take so long to deposit money in your account for you to start trading until all the markets up already and they tell you you will receive between $8 and $1600 in free stocks when you open an account I knew it’s was sketchy and they tell you you will receive between $8 -$1600 when you deposit $100 I deposit $100 two days ago I still don’t see anything including my $100 nothing I messaged them I emailed them and I called I was on hold for 45 minutes then I gave up and hung up . Now this is just $100 imagine if you trade and make money and you want to exit . What headache and problems you are going to face before you cash out still no one responding thank go i have other apps I was able to buy doge and other stocks at low price I am waiting to see when they are going to respond good luck guys but my advice is find other apps . Stay away from this one
The most terrible dead customer service
It has the most terrible customer service in the e-commerce world! I have deposited and provided all required info, however the money was taken from my bank but did not show up in my wallet more than a week later. No response ti my daily follow up! I tried to escalate however no info could be found anywhere. I even can’t make a complaint!!!

by Cluhrissuh13

Update1: I have now tried getting in contact with Customer Support for 6 days. Aside from an initial auto-generated response, I have not been reached out to. They market that they have 24/7 customer support available to their users but it is a flat out lie. All I want is for them to take back their free stock so I can close out my account because my banks are not supported by the app. That’s it! Someone from support please help me!!!!

Original:I can’t really weigh in on the app itself since my bank isn’t supported, so I never got to fully experience it. However, while trying to close my account, I’ve tried to get in contact with support to give them back the free stock they gave me so I don’t have any association with the app/company when I close out my accounts. I have attempted to use the app, email, and call customer support for two days now and no one has responded. Through the app and email, I keep getting auto-generated responses with links to things they think will help my question, but they say if they don’t help to reply to the message and someone will help me. Well, I’ve replied and no one has reached out. I called and was on hold for like 45 min and no one answered. I eventually had to hang up for a meeting. Their website says 24/7 customer support. It’s been over 48 hours and I’ve received none.