Contact Delta Investment Tracker Support

by Spearhartt

This app is so thoughtfully designed in every aspect of the UI, but the functionality makes me CRAZY.

I have completely deleted and re-added all my transactions multiple times to try and figure out where it is miscalculating my trades but I can’t seem to figure it out. I even made a spreadsheet on my desktop of every transaction I entered to reconcile against the app. No matter what I did, the app always seemed to get the math wrong. I suspect it has something to do with the fees. Whenever I entered the fee for a transaction I would come back to update the transaction and find some crazy number in the fee section that is completely off from what I originally put in.

Also, whoever designed the part of the app that restricts the way you enter time for a transaction also makes me angry. I try to roll the ticker the shortest route to enter the correct time and it spazzes out and resets itself to try and out-logic what the time should be. PLEASE REMOVE THIS.

I’m practically in tears I’m so frustrated. This is the best app out there and yet it doesn’t work right for me at all. I guess if you ignore accuracy and don’t care about the times of your transactions then it works. I’m sorry I don’t deal in large enough amounts that I can overlook the little inconsistencies.

I just want this things fixed. I’m more than happy to come back and give 5 stars when they are. PLEASE FOR THE LOVE OF ALL THAT IS CRYPTO.

by Jayt1907

Was a big fan of Delta... until I had to contact support because the app was buggy and I couldn’t enter new trades. I have been emailing support for over one and a half weeks and they have asked me for screenshots of the problem, videos, app ID’s etc. and the issue is still not fixed and they take over 48 hours to respond to emails and they come back with ridiculous replies like it should be fixed now and offer no solutions or suggestions to get things working. I just signed up for PRO and now I am going to ask for a refund because the app stopped working once I signed up for it. They’ll probably reply here and tell me to email support about it. Already did that! Not sure what the solution is and its frustrating as heck because I have a year of trading data I would now lose by switching apps. SO frustrating!! Can’t you just fix the problem and stop passing me off to random support reps?!

by Josh B'gosh

Randomly stopped getting notifications for no reason. Confirmed notifications are enabled. Delta FAQ says this can happen and to delete and reinstall the app. Did that and when I went to re add my exchange accounts, it imported all previous transactions, which many are duplicates of my own manual transactions that were entered, plus the API transactions that were already on the Delta app from the first time I added an exchange account. So now I have all these duplicate transactions that are throwing everything off and I can't even begin to sit down and manually go through every transaction I've ever done since 2016 to fix it. It totally screwed everything up. F this app it has too many dumb flaws like this. No way to undo this without completely wiping the account and starting over from scratch but I'm not about to begin to manually enter every transaction since 2016.