Contact E TRADE Support

by Conmanduzit

E*TRADE is the worst of the major brokerages. You will always have to wait hours on hold to speak with someone. In my case, I had an account with E*TRADE, and eventually withdrew the money to move it somewhere else. Months down the roads, I transferred 5k back into the account to do some trading. Found out after 5 business days of waiting, that my trading abilities had been rescinded because of the money being transferred out of the account a few months back. Super annoying, but whatever. Waited on the phone for 2 hours to speak with someone, and they had to submit a request to reinstate my trading privileges. Took another 2 days to be able to use the money, again annoying, but whatever I guess. Finally was able to place a trade last Thursday, with the whole 5k. I go to make trades yesterday, and the account is just gone. Vanished. It still shows a different account on my application and on the website that’s empty but the account with the money in it with an active stock isn’t. Can’t trade, can’t get anyone on the phone. Contacted my local branch, and looks like they DELETED the account due to the inactivity!!! WHAT! Not only am I losing money by the day, but I can’t get anyone on the phone without a 3 hour hold or more! I will never use E*TRADE again and will advise anyone I ever speak to against it. Absolutely horrible, I just hope I can get the account back with the shares that I purchased at this point. Inexcusable.

by Jwal5350

One thing a financial app should get right is basic math. This app and the iPad app fail miserably at basic math. I’ve been using this app daily for about 6 months and it was occasionally bad. But the last few weeks the issues have gotten worse. Examples. If I add up my daily gains $ for each stock I own it does not match the daily gains $ under Net Account Value. And I’m not talking a few $ due to the change in stock prices. It’s hundreds or sometimes a thousand plus off. Also. The daily gains % is wildly off between the different views. Sometimes while I’m watching the numbers they eventually display correctly. Sometimes if I log out and log back in they display correctly. If I wasn’t in several positions I’m not ready to exit, I would move my money elsewhere and close my account. It’s completely unreliable. Sometimes a stock price will drop by a small amount and the % change will drop like 10+%. When I do the math manually it should only show a .% change. The numbers show wildly differently between the portfolio and watch list views. Did E*TRADE fire their entire app QA team? How is this product released with such awful math?

Seriously you blame your bad software math on my device? I see miscalculations on my phone, on my tablet and your website. This is your bad development. Take responsibility and do something to fix it.

by Complainer365

By the way all these 5 stars are fake for sure...minimum balance required All the sudden bs, for a brokerage🙄 in 2019 expensive🤑, not enough tools for those that short trade or day trade, not basic enough for beginners. if you really must have mutual funds go ameritrade or fidelity. i will never invest in anything that e trade touches. robinhood carries 1/4 of my portfolio and i guess after e*trade cancels my account i don't know what's going to happen to my shares? they only mention starting balance of 500$ not a cash account of 500$. not a portfolio balance of 500$? just a giant rip off i cannot see nothing but stubbornness and failure to get with the times as a reason to use e trade. the real issue is to get 500$ in i used my bank obviously, now it says i have no bank account setup? now just HITF is that possible? no support provided when requested. so 2 years later, I have robinhood stockpile fidelity and e*trade robinhood is by far the easiest and most accurate. Fidelity offers tax lots and NO purchase fees on their mutual funds like fxaix. So i go to pull out a balance in the e*trade cash account and they are holding me up 3 days or more to verify my bank account, the same account used to fund it? deleted the app, just leaving the small amount in until i retire i guess then i'll cash out e trade is definitely 90s and it shows.