Contact BJ s Support

Always have had a mediocre experience dining in at BJ's and with carry out and to go orders. Decided to give them another chance as they've been marketing themselves heavily with the new app and delivery service. Waited several months to give it a try in case there were kinks they needed to work out. Tried it tonight with a simple order of two side salads, a baked potato and a pasta dish. Easy right? For delivery? Two hours go by and I decide to call. Met with a phone tree of frustration so had to attempt the call several times to get a live person. Long story short, food had been ready for some time. I asked to cancel it as it was probably cold. Was told "yes, it WILL be a LITTLE cold when you get it." Told them to cancel it. Asked if I could hold...18 minutes later on hold time. Told my order was in the process of being cancelled and asked for me to wait longer for a manger. Why? Seriously why??? Never again will I ever eat or entertain the idea of eating at this restaurant. Good luck keeping business and staying in business.

The *idea* of the app is great - check in online, order food so it is ready, wonderful! The problem is in the execution. First, we have a large family - 6 kids under 10. We have never been able to reserve seating ahead of time because we are a party of 8 and the app only allows reservations up to a party of 6. I have to believe larger parties frequent the restaurant enough for this to be a frustration. However, with the newest update, you can order your food through the app (even for larger parties!!), it tells you when to show up, and you are seated with food prepared for you more quickly. So... our party of 10 (we had two guests with us) ordered the food, waited at home for 15 minutes before driving to the restaurant and we showed up exactly at our “time given.” Unfortunately, because our party was larger than 6, the restaurant was never notified. So we had an *additional* wait of 45 minutes. Ok, so we finally sit down and this is the part where our food should come out more quickly because we ordered through the app. Nope. It still took 20+ minutes for food to arrive. Meanwhile, I see signs throughout the restaurant touting how easy having the app makes dining. If you want to make it easy, allow for bigger parties to reserve a table, actually communicate to the restaurant even when said larger parties order, and for goodness sakes, if you give a time to show up at the restaurant, follow through!

I used the app to order a pizza for pickup. The order was never placed when I got there and was told I would need to repay $17 for them to make the pizza. My receipt is on my phone but they still was unable to help. I was told it’s common when you use your rewards the orders don’t go through the system. I left the store without a refund or a pizza. An hour and a half later I get a call from a store 30 minutes away saying they had received my order which I could not figure out how they did. The girl said if one store is busy it goes to the next store. I told her I had already ate by that time and she said she would talk to her manager and then put me on hold and hung up. No one ever called me back. I was never refunded. Called corporate because now I’ve wasted a reward in addition to money. Was sent to voicemail of someone who should have been able to call and no returned call 3 days later. Super disappointed.