Are you having issues? Select the issue you are having below and provide feedback to Universal Orlando Resort.
- Annoying to navigate
- Can only surf through one park at a time
- Expensive park price with rides shut down
- Unable to sign in to account
- Unable to scan all passes into account
- Transaction was reversed
- Unable to find out decline reason
I can’t scan the villain logos
The app on Android crashes for me every time I try to go into Purchase Tickets.
The app will not allow me to create an account! I’ve tried deleting and reinstalling but keep getting same message: sorry unable to complete your request at this time please try again! Have tried multiple times over 2 days!
The app will not allow me to create an account! I’ve tried deleting and reinstalling but keep getting same message: sorry unable to complete your request at this time please try again! Have tried multiple times over 2 days!
I can’t access any dinning options on my app.
I can’t seem to purchase tickets on my Universal Orlando app. Can you please advise?
Just downloaded app and when I try to open it immediately closes
Getting error message when trying to create an account - have tried consistently over a period of hours and on different devices - same error message advising “unable to complete your account creation request at this time. Please try your request again”
After downloading app on my iphone SE 2020, it will not allow me to create an account. Error message: "Sorry, we were unable to complete your account creation request at this time. Please try your request again." I've tried 6 times over 2 hours with the same error message. I restarted the phone, updated to iOS 15x, deleted the app, reloaded the app, and still nothing. Please help.
The app will not let me purchase tickets keeps saying there is a problem
Complete guide to troubleshoot Universal Orlando Resort app on iOS and Android devices. Solve all Universal Orlando Resort app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NBCUniversal Media, LLC, developers of Universal Orlando Resort.
Check it out via the Supercharged Network in Fast & Furious – Supercharged™ or through the left navigation menu during select times. • NEW - Pay with Universal Pay - Universal Pay is a completely contactless and simple way to pay with your virtual wallet while in-park. • Purchase park tickets, Universal Express™ Passes and Universal Dining Plans. • Create an account to easily access your purchases and redeem with a scan. • Set up your TapuTapu™ wearable as a payment method while in Universal's Volcano Bay™. • Get accurate wait times for all your favorite rides and attractions in one place. • Set alerts for low wait times and show start times. • Stay up-to-date with in-park notifications on attractions and schedule changes. • Get location-based announcements related to the park that you're in. • Find out about special offers and special events. Whether you're still planning your trip or already here, the Official Universal Orlando Resort™ App is the ultimate must-have. It's free to download. • Get detailed, interactive maps of the theme parks, Universal CityWalk™ and the on-site resort hotels. • Use filters to find and sort by park, ride type, shows, dining and shopping. • Locate all restrooms, including family restrooms. • Set a parking reminder to find your car by section, level and row. • NEW – Get a place in the Virtual Line™ and get your return time for select attractions. • NEW – Universal Play™ lets you enjoy interactive experiences, games and trivia about the rides. Plus, it's easy to stay connected when you're at the resort with free WiFi throughout the parks and Universal CityWalk™. NOTE: Continued use of GPS running in the background can dramatically decrease battery life.