Universal Studios Hollywood app not working? crashes or has problems?

Universal Studios Hollywood Status

Last Updated on 2025-02-11 by NBCUniversal Media, LLC

I have a problem with Universal Studios Hollywood

Are you having issues? Select the issue you are having below and provide feedback to Universal Studios Hollywood.

⚠️ Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Something else

50.0%

Crashes

16.7%

Not working

16.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Universal Studios Hollywood Problems 🔥

• Couldn't fit on the Harry Potter ride.

• Technical difficulties on the Transformers ride.

• Jurassic portion of the Studio Tour was skipped due to technical difficulties.

• Tickets can take up to 12 hours to process.

📋 3 Reported Issues:

NATHANIEL 2025-04-05

Can't scan season pass to app

Noah Miranda 2023-08-31

Keep on having to resign. The app won’t accept my password. And that’s really pissing me off. Because of Halloween Horror Nights is right around the corner.

Andrea 2023-08-08

App isn’t allowing me to sign in despite resetting my password multiple times. I’m receiving a message saying ‘something went wrong’

Showing 1-3 of 3 reported issues:

Have a Problem with Universal Studios Hollywood™? Report Issue

Common Universal Studios Hollywood Problems & Solutions. Troubleshooting Guide

Table of Contents:

Universal Studios Hollywood iPhone Issues and Solutions

Universal Studios Hollywood iOS app crashes, not working, errors
Universal Studios Hollywood iOS app network issues
Universal Studios Hollywood on iOS has black/white screen

Universal Studios Hollywood Android App Issues and Solutions

Universal Studios Hollywood has errors/crashing/not working
Universal Studios Hollywood server network connectivity issues
Universal Studios Hollywood has black screen

⚠️ Troubleshoot | Fix Now in One Click

Universal Studios Hollywood iPhone Issues and Solutions

How to fix Universal Studios Hollywood app crashes or not working on Iphone (iOS):

Close and restart the Universal Studios Hollywood app on iPhone
Update Universal Studios Hollywood app to the Latest Version for iOS
Uninstall and reinstall Universal Studios Hollywood iPhone app
Update your iPhone to the latest iOS version

Fix Universal Studios Hollywood on iPhone unable to connect to server/internet connection issues::

To resolve Universal Studios Hollywood network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Universal Studios Hollywood Android App Issues and Solutions

Fix Universal Studios Hollywood not working on Android, crashes, errors or is unresponsive:

Force Stop the Universal Studios Hollywood App
1. On android, goto Settings » Universal Studios Hollywood » click [Force Stop]

Update Universal Studios Hollywood to the latest version on PlayStore

Clear Universal Studios Hollywood App Cache and Data:
1. On android, goto Settings » Apps » Universal Studios Hollywood » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Universal Studios Hollywood.

Fix Universal Studios Hollywood unable to contact server/ Universal Studios Hollywood internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Universal Studios Hollywood » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Universal Studios Hollywood » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Universal Studios Hollywood