Contact Tropicana Casino NJ Support

by PISSEDoffNJguy

On several occasions the app I was playing which is a triple wheel of fortune did not pay me my winnings. The first few times I thought maybe I was seeing things because I was pushing the spin button one after another pretty quick. Then when I won an opportunity to spin the triple wheel the app disconnected due to “no data” By the time it reconnected I was not able to spin which would be another definite win. When I logged back in it took me back to the beginning. I hit the button again, and the next time I had a win I waited to see if it paid me my win before spinning again. AGAIN it didn’t!! Now I was validated that it wasn’t my eyes deceiving me. So I did a “live chat” with a rep named Liz who told me everything looked OK on her end. She said unless I had a screen shot of the win, she couldn’t help me. I called the number and asked for a supervisor and was on hold for 20 minutes, no one picked up!!! I’m done. Basically unless you like your money being held hostage and stolen from you, or unless you take a screen shot before and after every hand of cards or every spin of the slot wheels you are screwed if they dont want to pay you! Could this have been a glitch ,sure, but did they return my money, hell no! I’m cashing out and deleting this app.

by Hdhxh Hh Hxhhxhd

Kept getting booted out of game due to boundary issue and I live in heart of NJ. Also, got error saying account was suspended and then was able to log back in immediately. Went to chat and I was 6th in queue and no service. I was trying to permanently close my account and couldn’t do it, so I set all my limits to 1 to be done with this site.

Understand the bad ratings on this site , must be due to customer service. Last, the payouts are awful as with most online casinos but don’t EVER expect to hit a bonus on any game it just won’t happen. I NEVER hit spin bonus on ANY game, please save your money and time. I know, I will probably get the response from Caesars saying how they are regulated by NJ and odds are the same with each spin. Blah blah blah, bunch of baloney. Ceasars was my last stop with online gaming and they officially pushed me to quit. Hopefully casinos open soon. Online gambling is so rigged, NJ doesn’t regulate them even though they are supposed to, let’s face it.

by Casinogamer2

I like to play on many sites and enjoy gambling just as much as anyone. This site is fun and has a lot of new games that some others don’t offer. My issue with Cesars is when you actually win something it goes under investigation and takes them over 1-2 weeks to pay out. Just odd you can lose no problem but when you win don’t expect a fast payout as they will prolong it to possibly entice you to cancel and lose it. Also their RTP seems funny compared to many other sites I play on. They advertise the same RTP as others but def does not feel that way. Ok I understand might be bad luck but I’ve played a lot it it just feels funny.

You can play where you please just figured I’d give you my experience. There are many options in NJ that offers better support and payouts faster then this casino.