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Listed below are our top recommendations on how to get in contact with DraftKings Sportsbook & Casino. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DraftKings Sportsbook & Casino. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of DraftKings
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This app is good if you plan on never ever reaching customer service or having any issues with the app. However if you ever need to reach customer service there is a huge issue. There is no phone number so you have to email them. Takes 1-5 days for them to answer or they ignore you. Most times they don’t understand or don’t know their own app well enough to answer your questions. If there is a significant issue they have zero idea of what is going on. They offered an nfl parlay insurance promotion. If you lose 1 leg of a 4 leg parlay you will be credited as long it is not a teaser. I made parlay wagers as did my dad using the alternate spreads. We never used teasers and were credited the first 2 times the promotion came out. Then all of a sudden they didn’t credit us and said teasers don’t apply. We didn’t use teasers we were just smart enough to use all their app offers. They have no idea the bet we used and I’ve spent days trying to contact them and explain. Save yourself the hassle and do not use this app. You will eventually get money randomly taken from your account, not get a pay out or some other issue. Then you will spend weeks trying to explain to them their own system to eventually get screwed. Use another sportsbook. Or else you will just regret the hassle.
And then it went terrible. I filled out a survey last Friday saying how happy I was with the app, I would tell friends to play, and I looked forward to playing more. I was excited! I have continued playing for the past week but it’s gotten to the point where I can’t wait for another Sportsbook to go online in NJ. The constant checking of location and asking me to log in again is annoying...but I can deal with it. The “error” when making a bet that tells me to check the betslip where 50% of the time the bet went through. Unacceptable. The communication errors (which are more and more frequent) that tell me to either try the bet again or check my open bets. Unacceptable. The trying to load the bet slip after the communication error and the bet not going through and it’s not even available on the slip. Unacceptable. The loading of my bets that sometimes brings up the DraftKings website login page inside the app and asks me to login in. Unacceptable. Then when I try to login there and nothing loads. Unacceptable. You gotta fix these issues or I will just be one of the many customers who you will lose.
How many soccer leagues do you have in the app? I’ve been trying to solve this problem with you guys but nobody cares. I’ve been emailed that you have 73 soccer leagues but in the app you only have 18 leagues. You guys provided me a link to log in and it’s the same. I feel like I’ve been lied by some of your people and or I don’t know which one is worst that you guys can’t solve a simple problem. NO YOU DONT HAVE 80 leagues. You only have 18 leagues in State of Indiana. And some of them are EuroLeague,CL,World Cup. AGAIN,NO you do not have 80 leagues in Indiana. Stop lying. You have 14 to 21 leagues. You never had 22 leagues games in State of Indiana. Why don’t you give us to the link of Indiana and we can see how many leagues you have! :) I bet $100 I’m telling the truth. Let’s see your move.
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